Acura customer service

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Customer Service

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Phone: 800-382-2238

  • How to reach a live person:
    • Press 5 at main menu
  • Hours of Operation:
    • 6am-5pm PST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • Number for Acura Canada:
      888-922-8729

User Reviews

20
Feb

Posted by Mike


on 2/20/21 at 6:43PM

I love the 2021 Acura NSX it's a technological wonder in Acura tradition this is a machine that merits 10 stars. The C8 corvette is no comparison to the NSX, I would like to purchase one but it's out of my league hopefully one day it could be more affordable, but until then at least I could dream.

24
Aug

Posted by Anonymous


on 8/24/19 at 9:38AM

I definitely would not suggest you to buy an Acura. It's custom support in emergency situation is horrible. Basically you are on your own in desperate situation. When you bought the car, you were told you are under safe hand all the time, which is a total lie.

29
Jul

Posted by Marcia


on 7/29/19 at 7:28AM

On July 2nd after putting my dog in the backseat of my car, I attempted to open the driver's door. When I touched the handle the car doors locked with my pup inside a car in 90 degree temperatures. Luckily I was able to get someone to break the window and my dog survived the ordeal. I understood that the car could not lock with the key fob inside, but it did. Obviously, this is a design flaw that could result in harm to any child or pet caught in these circumstances. I believe that Acura is responsible and should have reimbursed me for my $500 deductible. After reaching out to client services, and not having that followed through, I contacted both the office of the CEO and the President. Also, I corresponded with the Acura Client Services Manager and, to date, have received NO response of any kind. I have never received such poor customer service. As a three time owner of Acuras I will be rethinking my next purchase. EXTREMELY DISAPPOINTED!

23
Jul

Posted by Disappointedcustomer


on 7/23/19 at 7:28PM

I am extremely disappointed on how Acura specifically the cardinal way Acura in Las Vegas as well as the customer service for guest relations has been handling the excessive issues I have been having with my 2019 Acura RDX. My car had been in the shop for at least if not more than a month due to them selling me a car that was defective with the paint and to make things worse they did a horrible job and the general manager there did want to work with me on getting a different car he insisted it would be fine and it wasn't. They did a crap job and I wasn't able to enjoy my car as I should have. The speaker went out the display frame was all scratched up the radio goes in and out and the worst issue I have been having is I was driving on the freeway going 65-70 miles and all of sudden my car just shut off. I am thankful That the car behind me was far enough that did not hit me and as I was panicked I pulled over to the side and I drove my car home in tears no less fearful that it would stop again and somewhat would hit me. I was informed by the service department that some clamps from the turbo part of my car fell off and that was a result of my car stopping all of a sudden which is such a safety issue and I do not feel safe in my car anymore and it seems like no one is trying to help me. The general manager at Acura CardinaleWay in Las Vegas insisted I would go in and they would work out a deal where I would get a new car and in the end they were expecting me to pay double of what I'm paying right now I've been trying to get a hold of the representative who is assisting me with the claim I filed and yet I leave multiple messages and I get no answers. The worst thing is that I have a sick mother who can't rely on me to take her to the hospital in case of an emergency because my car is not reliable anymore and I feel totally unsafe and I am extremely disappointed on how Acura has been handling this issue . Why advice is do not buy an Acura because they are not reliable and their customer service is the worst I've ever dealt with in my whole life.

03
Jul

Posted by Fr33spirit


on 7/3/19 at 2:58PM

It's ridiculous that they won't even tell me if there are any technical service bulletins relating to the trouble code on my car. They're only interested in telling me to have my car towed to their dealership!! I'm trying to diagnose a communication prob with TAC module & just need to ask a couple questions to someone in the service dept..that knows how to do more than make appts!! Freakn absurdity!! Im so mad right now!

View all 47 Acura customer service reviews »
Customer Service Ratings

Based on 148 votes.

3.1

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Acura customer service news
Acura Holds Pricing On Refreshed 2019 ILX

Acura has held the line on pricing for its ILX compact sedan which, for 2019, gets refreshed styling, a number of new or updated standard features and a revised trim structure. Prices across the ILX range, including the $29,990 entry point, remain the ...

Acura Prices All-New 2019 RDX

Acura is bringing an all-new RDX to market June 15th. It adds more tech, a more athletic design, a new engine, and a $1,000 price increase. The new RDX drops the V6 of the current model for a 2.0L turbo-four. The engine makes 272 hp and 280 lb-ft of ...

Acura Bringing Pumped Up RDX to Pikes Peak

Acura is heading back to the Pikes Peak Hill Climb later this month. They're bringing a pair of TLXs, an NSX, and an unlikely surprise: a modified RDX. It's the seventh time in a row that Acura has raced to the clouds. This year, they're bringing ...

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