Posted by Anonymous
Lake Wales Dodge Dealership customer service is not a improvement at all. Truck was not done when promised and was told that rental car would be ready and waiting for us to pick up .This was not true. We were told all we had to do was get car and go We were on a time crunch with other appointments for the day and did not have time to fill out paper work when this was not told we had to do. We were under the impression it was a get car and be able to leave. I had to make last minute calls and change my schedule for the afternoon and the following day and all they could say was (sorry) A phone call earlier would have made all the difference in my schedule not a (sorry). That did not help at all with what I had to change at the last minute. If this is how returning customers are treated I will have to rethink buying a dodge truck again. I feel like we were lied to and mislead with everything that happened.