Dodge customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Dodge.

Aug

Posted by Jamie

on 8/14/23 at 9:11AM

Bought new 2022 Ram 2500 October 31,2022. At 6200 miles wipers and drivetrain popping. 16000 miles egr. 24000 miles spent 37 days in shop for transmission. They ended up reusing some of the old parts. April egr. May egr. June 2 weeks in shop egr. July 17 to present (29) days so far. Dealer gave up turned over to Dodge. They don't know either says just trying a part at a time. Today is 92 calendar days truck out of service. This truck is my only income pulling hotshot.Dealer nor Dodge has done anything to help out except loaner vehicle I can't use to do hotshot.

Jul

Posted by Anonymous

on 7/19/22 at 9:06AM

Trying to get an appointment for Warrenty work on my 2020 Dodge Charger. Leak in radiator hose likely a 15 minute repair. Service department says I have to leave the car for 3-4 days? This is obviously unacceptable that the dealership that sold me the vehicle basically will not honor the warranty. This is the third vehicle I purchased from this dealership. I have not ever had a positive conversation experience with these rice department. I will not purchase any more vehicles from this. Dealership die to the poor manner in which their service department is managed.

May

Posted by Anonymous

on 5/21/21 at 12:26PM

I just want everyone to know that The Ram corparation should be ashamed of the product that they still produce. I too have a 19 Ram 1500 Big horn edition with a 5.7 hemi that is at the dealership here in Tucson for a cam issue. I really feel that Ram should cover all hemis until they decide to be honest with the public about the design flaw in these engines ( go online and see for yourself). They should cover all hemi 5.7 for at least 100000 miles until there engineers create a better design. Or at least let the public know of this on all vehicles sold that this is what your going to deal with down the road of your Dodge life.... Believe me they know... and they deserve a class action law suit for there evil intent to fraud people with deception from the assembly line... DO NOT Buy anything from Dodge related to the 5.7 Hemi.until they redesign there engine..... !!!!!!!!!!

May

Posted by Anonymous

on 5/11/21 at 8:51PM

15000 miles on a 3500 ram and transmission goes out. Two months in shop. No parts available. Making 1100 mo payments and no vehicle. No help from dodge but a we are working on getting the part. So much for warranty. Never again will i buy a dodge.

Nov

Posted by Chyna

on 11/19/19 at 3:35PM

The most useless uncaring customer service in the industry.
Stay away from RAM because they
DO NOT STAND BEHIND THEIR PRODUCTS
I purchased a 45K truck and got zero support from RAM when I had issues.

Oct

Posted by Anonymous

on 10/22/19 at 7:56AM

I have a 2012 Dodge Ram 5.7 Hemi Laramie that I love like a child. My truck has become part of me. However, last week as I'm driving home she decides to just shut off...no warning. I thought it was a fluke. But when I heard a nasty noise beginning from underneath..I knew something was very wrong. This truck has been taken care of and loved. Now the service person tells me "well..our techs get $110 per hour to look at it." That's the answer! This truck should have gone another 10 years at least! I can't afford to pay that ridiculous amount after spending $45000.00 for this truck that is so beautiful that I'm stopped all the time and asked about it. Now it sits in my driveway. Dodge customer service stinks and they are not about the customer at all. They're all about the money! My truck should be diagnosed for free! My feeling is there is a glitch in this year and model that nobody is admitting to. My husband walked out and took all the money so there is no way I can afford to put a new engine in my beloved truck. I'm so sorry to say I won't buy another Dodge. I seem to think Chevy holds up better and their customer service is gold. This was my worst mistake and I will let everyone know it. Dodge needs to be more compassionate and customer oriented. Word of mouth is the best advertisement. In my case.."the blonde in the white Ram" was your best advertisement. Think about it.

Oct

Posted by Anonymous

on 10/7/19 at 12:21PM

I hope I am contacting the right department. In March 2018 I bought a brand new 2018 Dodge Grand Caravan at the Miami Lakes Auto Mall in Dade County, Miami, Florida. This is the 3rd Dodge my husband a disabled veteran and myself have bought. The first one lasted about 9 years as we did a lot of traveling, the second a 2005 Dodge lasted 13 years. We are in our late 60's and decided to last year to get this van which we paid for. We specifically ask the salesperson if this van was equipped with everything we needed and if we had a car or engine trouble would be taken care of. HE SAID THE VAN WAS EQUIPPED WITH EVERYTHING WE NEEDED! On yesterday 10/6/19 we had a flat tire on the expressway and found out we did not have a spare and the car did not come with one. I WAS SO UPSET AND MY HUSBAND WAS CRYING SAYING WE THOUGHT WE HAD THE BEST DODGE VAN. Now I don't know how or whom to turn too as this is very upsetting. We had to pay for towing and a new tire. How can a car be sold without being told there is NO spare! this very important to leave out. Please help us with this situation we should have a spare. EVERY CAR SOLD SHOULD HAVE A SPARE TIRE!!!

Jun

Posted by Sherri abercrombie

on 6/26/19 at 1:03PM

I have a 2010 Ram 1500 5.7 hemi big horn edition. My first problem was drive shaft fell out going to the dealership after numerous calls about the noise. They said it it's ok about 5 miles from lot driveshaft falls out in middle of the road. Then the computer on transmission went out 1100.00 to repair. Now cam and lifters are gone looking at 5 - 8 thousand repair bill. I have been on fixed income for 2 years due to severe depression after my husband committed sucicide. This has placed Avery big hardship on me. I only want some help with repair because apparently this is an ongoing problem with the 5.7 engines. My truck has been kept serviced and taken care of. I really need help, I have driven dodges since I was 15 years old starting out with my dads GTX and then the roadrunner super bee. Since marriage I have only had dodged all bought new from lynn cooper dodge in Clinton sc. please help me fix my truck or a comparable truck replacement. Please help I am sitting here with truck I love paid for and can't drive. Please

May

Posted by Anonymous

on 5/21/18 at 7:57AM

San Marcos, TX, Dodge dealership was very disappointing. Two routine oil changes were performed badly. We had leaks on the street--apparently, there was an overflow, plus the cap was loose. The second time, they kept our Dodge Ram 1500 overnight, and most of the day just to inform us there was an overflow of Amorall. This is not so. The new leaks were clearly oil.

Dodge San Marcos service men are rude, arrogant, and lazy. This is my 2nd vehicle, and the last.

Gloria

May

Posted by tobitobi

on 5/11/18 at 7:33AM

I've recently bought a 2016 Ram 6.7 Auto 3500 that now has 62K
It surges badly, so much that the passengers complain. It's the most annoying thing especially when towing. It does it constantly on acceleration and at cruise speeds. Feels like its running out of fuel. Once the surging starts with towing it sets off a chain reaction where I have to slow down to get it to stop for fear of snapping off a trailer ball. The dealer has had it 3 times,(once even going through the transmission!!??) Please give me either some experienced techs to go to or other suggestions.

May

Posted by Anonymous

on 5/7/18 at 2:19PM

My 2013 Dodge Mini Van needs a new transmission at 95700 miles. Is this normal wear and tear? It will cost me 4 thousand dollars. This is the 2 nd Dodge Mini Van I have owned and had no trouble with the first one. I was thinking of buying anew one and I see the newer models have 100,000 mile warranty. Have they made improvemnets to the newer ones?

Thanks
jim pillsbury

Apr

Posted by Anonymous

on 4/25/18 at 5:07AM

My first disappointment with my 2018 Dodge Durango SRT 392 - the navigation system is not good. It has repeatedly taken me on the slowest/longest/indirect route. I've defied it a few times to take a route I know is shorter and did not find traffic or construction delays. Also the Search function doesn't find much - a simple Google search finds businesses that the nav doesn't. Most people have the same comment and tell me to use Google maps instead.

Apr

Posted by unclebe38

on 4/8/18 at 11:03AM

This Is The Strangest Story I Have Been Involved In.

This Story Involves Three Dealerships At The Same Address, Which Means The Same Dealership Was Sold Or Went Out Of Business For One Reason Or Another. 2016 Dodge Dart Was Purchased New From First Dealership (tim Parker) All Is Fine Then Sold Out To The Second Dealer (national Park Dodge) Under The Same Building, Noticed Problems With Clutch Took Into Deanship (national Park) And Was Informed That This Is How The Car Operates And Was Normal, Very Well. That Dealership Goes Out Of Business For Bad Business Practices To Include Not Making Any Notes Of My Visit And Stating Any Issues I Had At That Point, Now I Have The Same Problem As Noted Before But Now The Same Car Is Inoperable And Now Informed That This New Dealership (riser) Has To Do An Inspection To Find Out What The Problem Is And Obviously At My Cost For There Was No Notes Left Of Prior Visit. Was Told That If I Choose To Do The Repairs That The Diagnose Fee Would Be Deducted From Total Cost Of Repair.

The Diagnosis Was Complete And The Damage Had Been Severe, Clutch, Throughout Bearing, And Flywheel Was Destroyed And Would Cost An Estimated Cost Of Over 2800.00. Service Advisor Determined That The Damage Was Caused By Driver And Was Never Investigated Any Further To Ensure That It Was In Fact Not A Mechanical Fault. I Have Been Driving Standard Transmissions For Most Of My Driving Life And Why Would This Vehicle Be Any Difference. The Dealership Just Made A Haste Decision! Sought Out Assistance From Dodge But Was Told That The Dealership Was Informing Them That The Owner Had Caused The Damage And Repairs Would Not Be Covered Nor Would There Be Any Ideal Of A Humanitarian Or Good Will Repair To Where The Dealership Would Absorb Any Of The Repair Cost, They Basically Stated No! Absolutely Not!

Contacted Dodge Customer Service To See If They Could Be Of Any Assistance And After Andrea (ext 81511) Basically Blew Me Off For Over A Month We Then Choose Another Case Manager Of Shay (ext 81494) The Difference Was Astounding, This Manager Seemed To Give A #%$. She Offered A Deal Where Dodge Would Pay A Portion With Owner Paying From 100 - 600 Dollars (to Be Determined Later) Obviously We Accepted This Offer; Shay Came Back And Said That Some Dodge Regional Manager (name Eludes Me At This Time) Of Some Sort Decided Not To Assist At All Because The Dealership Stated That This Was Because Of Driver Error. After Confronting The Service Advisor (719 Joshua Stair) Of The Supposed Statement He Had Made, He Had Declined To Uphold His Confidence Of Making Such An Absurd Decision And Stated He Had Not Ever Made Such A Decision!

So Now That The Car Had Been Fixed No Person Involved Wants To Uphold Their Supposed Excelance In Decision Making Involving Mechanical Workmanship! We Then Confront The Service Manager At The Same Location And His Demeanor Was Basically That I Was Bothering Him After Showing Him A Quote In Writing Of A Difference In Repair Cost, His Solution Was Just Pay Me Out Of What They Call "petty Cash" And Be Done With Me

After Confronting The Service Advisor, He Again Declined To Admit He Had Even Wrote This Quote That I Was Holding, He Stated That It Was Misconstrued Or Taken Out Of Context.

Jan

Posted by owensd

on 1/25/18 at 8:51AM

My many years of buying cars at Tri-county Dodge/Jeep in Heath Ohio and always having my car serviced there came to an end this week after one very bad experience. I took my car in Saturday for repairs and was told that I needed the AWD sensor and the ABS sensor replaced and that all the work was under warranty. I asked twice and was promised that this was a fact. They did not have the part and was told to bring the car back on Tuesday. I did and was asked if I wanted to wait 1 hour for it. I said I would get it later and was once again told it was totally covered under warranty. I got a call 2 1/2 hours later (glad i didn't wait) and was told it was not under warranty and would cost $330. I balked and was told they would take $50 off the labor for them being wrong. Since I needed the AWD to work where I live, I gave the go ahead. At that time I asked for a manager (either service or site) to call me and was promised that when they came in they would call. No call ever came. I had the car picked up at 3:15. I know that car lots have the right to break promises but I have the right to find another dealer which I will do. I was planning to buy a small truck in the near future and it will not be bought at Tri-county and will begin looking at Fords!

Feb

Posted by sfails

on 2/4/17 at 8:37AM

February 4, 2017

To whom it may concern,
I purchased a 2016 Dodge Ram 2500 from Steven Wade in St. George in August 2016. As a consumer I felt like after the whole truck purchase I was taken for a ride. After it was over with I realized that the trust I put into the sales man and the Steven Wade Dealer ship was extremely misguided. I have been in used car lots that have taken care of me better that this dealership. I need a truck that I could rely on to pull a 5th wheel trailer. I had a good truck that I had taken very well including having records of the maintenance and repairs that had been done t the truck it was a Dodge Ram 2500 2004. It had done me a good job so I felt that I wanted another dodge truck.
Now I expect a dealership needs to make money on a perchance of one of their vehicles, but they also have a obligation to take care of their customer also.
I bought a truck from them and later found out they had undercut the value to my trade in over 5000.00 dollars. Instead of giving me a fair trade for my truck. Next they jacked up the price for the new truck above the normal rate for the suggested price.
The dealer ship was going to put my hitch in the new truck. When I got there they told me that they could not do it and I would have to buy a new hitch. Feeling I had no choice I bought a new hitch and I had my trailer just outside there lot. The hitch they put in was the wrong one for my trailer and truck. I got about 100 miles away and had the trailer hit the back window and damage the truck. When I got back they told me I needed a slider hitch and I said ok. After putting it in they told me that they could not take back the main part of the other new hitch and I would have to pay for that also now that I had they slider hitch in my truck.
I wasn't very happy about the whole thing as you could understand.
Then I was told they could get my truck fixed. So I said to get it done. But later found out I would have to pay for it. I got my insurance involved and wanted it done right. I was told by the dealership I would be able to get a rental vehicle until they got the truck repaired. They were going to take care of the rental at no cost to me. They took me to the enterprise rental lot and was told that Steven Wade had called and them they would be taking care of the bill for the rental. I did not get my truck back for another week from when they told me that I would be getting the new truck back. They lied again.
After I brought the rental vehicle back I thought it was done. I got my truck back and was resolved to go on with this truck. Well about a month later I get a call from Enterprise rental car they Steven Wade called and would not be paying for the rental. I called Steven Wade and talked to the sales manger Tyler and he assured me that it was a mistake and he would get it paid. 2 weeks later I find that Enterprise has billed me for the rental. I called and found that Enterprise was told that Steven Wade would not pay the bill and that the customer had been notified. I was very upset. This time I went down to St. George from Beaver Utah where I am from and talked to management. There again I was told by Tyler and his mangers that it would be taken care of and I would not need to do anything more.

A couple of weeks later and nothing had been done. I called Steven Wade and spoke to Tyler and he referred me to a payment secretary. She told me that she was working getting the payment to Enterprise. I called Enterprise Rental again to follow up a week later and found that nothing had been done. I was going on to 2 .5 months now with no payment. I was referred me to Enterprise rental cars main office financial secretary Alta in the Salt Lake office. She helped me contact Steven Wade dealership and with some persistence got it paid.
I was told that this truck should get around 18 miles per gallon. At the time I was fine with that because my older truck was getting that. I was lied to again, Later I found that this truck may get 13 mile to the gallon if I am lucky. Not at all the 18 I was told.
If this was customer service I guess I don't know what that is. I have would in several businesses where customers are first and know how to treat paying customers and not taken them for all their worth and then hit them again. I was called by Steven Wades Customer service department and I was in the middle of all this but was afraid to tell them much due to the mess I was in with the dealership and didn't know if I was going to get what I needed taken care of . I feel this dealership is there to screw the public. I paid way to much for their service and got way less than what I needed from them.

I would like to return this truck and be treated better on the truck. I was lied and taken. And I don't feel that is what Dodge is trying to do with their customers.

Thank You

Scott Fails
Beaver Utah, 84713

Jan

Posted by Anonymous

on 1/23/17 at 7:34AM

I'm in the market to purchase a 2016 Dodge Challenger Hellcat. I found a dealer called McKinley Dodge showing an MSRP of over $72K. I've done my research. They claim with a $12K discount and a $59,000.00 selling price. This is false advertising when I printed the window sticker from their own website it showed the standard price of $62K plus, with options $67K plus.
Do they think customers are idiots, anyways that's how they made me feel.
I just may purchase a Corvette or a Camaro, Mustang Gt. Or even a nissan.
Very upset.

Dec

Posted by Anonymous

on 12/15/16 at 8:26AM

2006 dodge diesel battery's exploded front end went out engine is blown 101000.00 never going to ever by a dodge nothing but trouble all ready spent over 10.000.

Dec

Posted by Frustrated

on 12/10/16 at 7:42PM

We purchased a 2013 Dodge Grand Caravan brand new had it 3 weeks and was in a very bad wreck. It did 16,000 in damages. It should have been totalled. We have had nothing but problems its currently at the dealership now has been for a month. Say that they don't know what is wrong with it. I had GAP insurance that would have taken care of it. Now im without a van to drive because they are not working on it. One excuse after another. They assigned me a case manager. No help from him. I either get my van fixed right or they give me a new one. Im calling a lawyer about this. I have had enough.

Nov

Posted by John

on 11/6/16 at 1:37PM

How irresponsible is it for Dodge to advertise its Durango by depicting parents drag racing with children in the car on snowy icy streets. Apparently the executive staff is not aware that people DIE from this kind of behavior every winter. Often, they are the hapless bystanders who get struck by the idiots engaging in this infantile behavior!! Shame on you, Dodge! Get some Management with common sense!!

Oct

Posted by Anonymous

on 10/11/16 at 6:26AM

I recently purchased a 2016 Dodge Ram with Laramie package from Schmidt motors in Ogallala Nebraska .I made the mistatake of not test driving vehicle.Immediately after closing on vehicle and driving onto interstate noticed a annoying wind noise coming from the drivers side windowdoor area.I contacted dealer and made them aware of problem. The pickup has been to service department two times to fix problem to no avail. I figured I would just trade vehicle but at 1840 miles apparently it has depreciated approximately 9000$,so that's not a option.At this point Ihave another appointment to get problem repaired but have fear that there must be some major factory defect. I'm not sure what my next step is. I should add that I have a small fleet of dodge vehicles that I recently purchased for my business and none of them have a problem. This is very frustrating after a 59000$ purchase I am not confident that this problem can be fixed without some down time to vehicle which leaves me without transportation. Where do I go from here?

Sep

Posted by Yoknows24

on 9/18/16 at 11:17AM

I'm contacting you guys because I'm disappointed and upset with all the issues on my 2010 Dodge Avenger R/T. I purchased this car used a year and a half ago with pension money I received used most of it to have a nice car. It has 64,000 miles within the past 3 months or so I've had a shifter cable break my air condenser went out my drivers side window broke still don't have the money for the a/c. Now my electronic controls for my personal settings doesn't work and I can't keep up with all the issues on my car. Paint peeling off front grill and I wanted a nice car but it has been nothing but problems that I can't afford it would be nice of your company to tell me why everything's going out on this car with only that kinday of mileage. I paid it in full 12,700 dollars and I'll never have enough money to get another one. So many people said don't get dodge and I guess I know why. Any ideas????

Sep

Posted by Ebony215

on 9/10/16 at 6:38AM

Horrible i just brought a handicap accessible van my in end of January my transmission went i been stoke for 2 weeks without a van i have 7 kids one is completely wgeel chair bond dodge os not helping me at all it's their fault now i don't have a major cedit car or debit card to get a rental they won't even give me a replacement car but its they're fault they sold me a car with a bad trans it should not have passed inspection when i got it..So its school time imagine me on the bus with a wheel chair stroller and 5 kids

Sep

Posted by Anonymous

on 9/6/16 at 11:10AM

i got a car from dodge mission when the car was delivered it came with dent and problems with air condition as well as very worn tires. i loved dodge since i was young and when i finally get my first car this is how i am treated.

Aug

Posted by Anonymous

on 8/25/16 at 2:20PM

I'm a single mom with 3 kids and a pool business in LHC Az. After a horrific tragedy I managed to keep going and scraped up enough to get a 99 Dakota to do my business I've had 16 yrs. Ball joints,brakes,eletrical,hub, one thing after another it was down and I had dumped my Money in it since day one. I lost my business, my home everything I now live at a friend's with no vehicle even. I just wanted to share my dodge story

Aug

Posted by dodge Ram

on 8/15/16 at 8:11AM

I have 2014 dodge ram pick up, I have had brake problems at 12512 miles and many safety recalls. Now at 13000 miles on it I have paint that chiping off, This pick up truck is nothing but junk also the paint has a orange pill look to it, What next, I am so upset over this investment, I demand the truck be replace now, I am 65 years old this was suppose to be our retirement to travel. Please replace the truck that all I ask, Give me what I paided for it on trade in period. Leonard and Cindy Roberson concord NC

Viewing Dodge customer service reviews 1 - 25 out of 127

Dodge customer service reviews

Aug

Posted by Jamie

Jul

Posted by Anonymous

May

Posted by Anonymous

May

Posted by Anonymous

Nov

Posted by Chyna

Oct

Posted by Anonymous

Oct

Posted by Anonymous

Jun

Posted by Sherri abercrombie

May

Posted by Anonymous

May

Posted by tobitobi

May

Posted by Anonymous

Apr

Posted by Anonymous

Apr

Posted by unclebe38

Jan

Posted by owensd

Feb

Posted by sfails

Jan

Posted by Anonymous

Dec

Posted by Anonymous

Dec

Posted by Frustrated

Nov

Posted by John

Oct

Posted by Anonymous

Sep

Posted by Yoknows24

Sep

Posted by Ebony215

Sep

Posted by Anonymous

Aug

Posted by Anonymous

Aug

Posted by dodge Ram

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