BMW customer service

Find contact information for BMW customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest BMW customer service news.

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Customer Service

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Phone: 800-831-1117

  • How to reach a live person:
    • Speak "customer relations" when recording begins and then select "1" for vehicle or "2" for motorcycle
  • Hours of Operation:
    • 9am - 9pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

26
Dec

Posted by Anonymous


on 12/26/22 at 9:41AM

When I took delivery of my 330i, I told your service department that the brakes were grabby/jerking. their response was that this was the design. I also said the brakes scream/squeel when backing up. They said let it wear in. Now after only 18, 000 miles I need a complete brake job $2,300. This is ridiculous. There is something wrong with the settings on this vehicle. The Tucson dealership is unresponsive. This is not acceptable. I exp[ect something to be done about this.

30
Dec

Posted by Ruth


on 12/30/17 at 10:08AM

My BMW 328i drive chain malfunctioning light comes on. Just picked it up from dealership. 430.00 to input information into
Computer. To fix problems. Going home the drive chain light warning came on again My 328i BMW 2013 has 76 miles on it
And BMW WILL NOT PAY TO FIX THE PROBLEM Contacted customer service corporate in NJ. NO HELP. They BMW are
Extended warranty for drive chain to 70 thousand miles. Mine has 76 thousand miles. No HELP

18
Oct

Posted by Anonymous


on 10/18/17 at 12:57PM

Wish to thank Phil Meyer who works at BMW of Palm Springs for a great experience! He went above and beyond to make sure we got the car we wanted. Thank you Phil!

04
Aug

Posted by Denny F


on 8/4/17 at 2:27PM

A BMW dealership in Riverside ravaged my vehicle on a recent visit. They broke my inside door handle, my antenna and stole a BMW insignia from one of my wheels. Everything got fixed except the antenna. They asked me to pay for the repair because the antenna was an after market part and not an official BMW antenna. They refused to call me back and customer service representatives (Alex x7682 and Misha x7418) refused to escalate the matter and basically told me to pound sand because there is nothing they can do because the dealer is a franchise of BMW and not a "corporate dealership." This is a true story.I will never buy another BMW or have my car serviced by BMW as long as I walk this planet. I will spend the rest of my life down talking the company to everyone I meet. By the way, I was a service department consultant for 20 years. I know what is good service and what is not good service. BMW provides lousy service and they will never have my trust or business again. I urge all of you to dump this company and not patronize them in any way.

14
Mar

Posted by angela


on 3/14/17 at 9:36AM

I purchased a new 2016 435i XDR AWD April 2016. In Aug the idrive screen went black. It was dark and almost midnight. The locks were also sometimes locking and unlocking and furthermore the USB outlets would not charge my phone. Therefore no phone! No way to call for help!! Two kids and myself on the way to "vaca" Trip interruption towed to closest dealership and said I had to rent a car and I had to stay at a hotel. Ruined my entire vaca!! NOW MY CLAIM will not be reimbursed!!??? Would like an explanation! SINCE AUGUST AND still having issues w car and no resolve or reimbursement!! Not safe and I'm not happy. First BMW and is this their customer service ???

View all 148 BMW customer service reviews »
Customer Service Ratings

Based on 290 votes.

3.9

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BMW customer service news
BMW i Andretti unveils car, adds Sims to driver lineup

BMW i Andretti Motorsport has unveiled their team ahead of the 2018/19 ABB FIA Formula E Championship — complete with drivers, team management and the long-awaited BMW iFE.18. At BMW Welt in Munich, Andretti stalwart Antonio Felix da Costa was ...

PURSE: BMW Championship payout breakdown and winner's share

The winner of the third leg of the FedEx Cup Playoffs, the BMW Championship, brings home a hefty check and gets one step closer to the $10 million grand prize. The total purse for BMW Championship at Aronimink Golf Club in Newtown Square, Penn., is $9 ...

BMW i Andretti fastest again on final Valencia test day

For the second time in three days, it was BMW i Andretti Motorsport's Alexander Sims who ran fastest in the final day of pre-season in Valencia with a time of 1m17.402s. Despite the rookie driver's comparative lack of Formula E experience, he outdrove ...

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