BMW customer service

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Customer Service

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  • How to reach a live person:
    • Speak "customer relations" when recording begins and then select "1" for vehicle or "2" for motorcycle
  • Hours of Operation:
    • 9am - 9pm EST
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  • Description:
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User Reviews

Posted by Anonymous

I just did a test drive on the 2015 7 series diesel. I am interested in buying this car, but after the test drive, the car's fuel consumption indicator gave me a measurement of 15 miles per gallon! That is unacceptable to me. The window sticker indicates much better mileage. How does this discrepancy occur? What is the average fuel consumption for this car?

Posted by Anonymous

I purchased a 530 series 2/29/12 from bmw of turnerville and since the 1st day off the lot was smelling gas. It turned out to be a gas tank gasket that was defective. Now my latest nightmare is a total transmission replacement, after 2 yrs of owning the vehicle . The cost $7500. There was no warranty that came with the purchase of the car. I put my trust in your business hoping I was getting a quality product, but now my head is spinning wondering how to resolve this matter. I'm cannot pay monthly for a vehicle that bmw sold me I can't drive. Hoping to come to some resolution to my problem. I believe that customer focus should be there number one goal.
Dissapointed customer

Posted by BMW S 1000 RR - JJK2949

Dealers based in Bras�­lia International Airport , lot 1 , Brasilia / DF , which represented herein under the contract , the company and , on the other hand Deilson JOHN GARCIA RESIN , who paid cash for WELT MOTORS LTD , the value of R $ 72,500.00 ( Seventy -two thousand five hundred dollars ) .

The BMW S 1000 RR Motorcycle presented several quality defects on several occasions as varied as possible , in accordance with the Work Orders I will mention here . As some examples , the numbers 34,484 and 38,587 , entered on 28/06/2012 , 12 days after purchase , began to have problems in the ignition switch will not turn on ) and the bike fo iretirad aem 05/07/2012 . After that , the numbers 34,643 and 34,465 entered on 09/07/2012 RECALL for 23 days after the purchase , in which the engine was abertoao through substituindoo screw Biela and various parts of the interior of the engine, sendoentregue on 01 / 11/2012 . then . Number 33607 entered 20/06/2013 BMW maintenance plan was released in 21/06/2013 . Number 42970 entered em29/10/2013 problems presented in the ignition switch ( n�£oliga ) and began introducing engine failures , being placed on the dynamometer and made several tests and released on 22.11.2013 . Numbers 43892 and 36749 entered in 20/12/2013 presented the same problems as engine failures , but now even worse , FAILED at low speeds .

Now in March 2014, the Welt Motors sent a telegram , warning that the bike was ready , after nearly four months , most did not exchange anything.

I told you , I would not keep more than one bike , for one year of use, it was more than six months in WORKSHOP .

Based on the above , it is requested the immediate change of product or refund of the motorcycle.

As the LAW CONSUMER , article 18 , paragraph 1, if failed to fix the bike in 30 days , or a zero- bike , or money back.

I have already registered a police report in the CORF , Precinct Consumer , and will await the summons from BMW on Friday, 1/31/14 after a letter to BMW Brazil was sent .

I also put in a police report PROCON on Thursday, 30/01/14 , and I 'm waiting for a response from the letter sent to BMW and BMW Brazil airport. I was forced to go to court , with two shares being one of moral hazard and other Action Break Contarto .

Ai is the link to the video showing the bike RECALL . Hundreds of motorcycles in the world, who are experiencing the same defect .

Posted by zakkk

Received a call from BMW North America today saying "Sorry not our Problem"! We know the car was sent into the market place like this but we are going to void the manufactures warranty and you need to pay us $7000 to fix. BMW of America CEO Ludwig Willisch said the company is intensifying its "customer-driven focus" with the changes, which take effect Jan. 1.

Good Afternoon,

I recently purchased a 2011 BMW 328i from a local dealership (not a BMW dealership), the vehicle had 30,000 original miles on the car and was still under manufactures warranty. Shortly after (about 2 days) I purchased the vehicle the check engine light came on and knowing that it was still under warranty I took it to my local dealer to get it check out. The day after I dropped the vehicle off they called and said they had found the problem and it would take a few days to fix. Several days later I received a call requesting I come down so that they could show me an issue they found with the vehicle. After I arrived they walked me out to the vehicle and showed me (picture attached) what they found as they began break down the vehicle to fix the known problem. Well, comes to find out that the previous owner that was leasing the car from BWM failed to do an oil change for the entire period of the lease. As you can see from the picture this has caused A LOT of damage. The dealer informed me that they would need to get approval to fix the vehicle do to this finding. The continued to hold the vehicle for the next 2 weeks waiting on approval or denial to make the necessary repairs. As of this morning I received a call from the local dealer telling my BMW has denied to cover the repairs and now has voided the warranty. I now own a vehicle that needs major repairs that when I purchased had a full warranty on anything that may has gone wrong. Here are a few reasons I disagree with BMWs denial to repair:

This was a BMW lease and I would be surprised that they were not aware that the vehicle hadnt had an oil change during the entire life of the lease. I know that BMW keeps records on every vehicle and would be aware that there is a red flag here.
Why did they sale the vehicle to another party knowing that there were red flags with the lack of regular maintenance performed on the vehicle
As you can see from the picture, the area just below the oil cap was cleaned in the case someone looked inside they would see the damage
This vehicle was looked at by 2 local BMW dealerships and GIVE A CLEAN BILL OF HEALTH. Neither flagged the lack of any records regarding the scheduled maintenance. Both of these dealerships looked at the car before I purchased it.
o BMW of Fremont, CA did an inspection and Oil change on the vehicle and knew there was serious issues and still sold the car.

I am asking you to reconsider the decision that has been made as I think there were multiple areas where this could have been caught prior to the resale of the vehicle. I am a single dad and I now am sitting on a vehicle that I purchased for $25,000 and unable to cover cost of the repairs and unable to drive.

Posted by Anonymous

I can safely say that you should NOT purchase the tire package from BMW as they do not stand behind it and the insurance company will find a way NOT to pay.

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BMW customer service news

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