PNC Bank customer service

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Customer Service

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    • Representatives are on call 6:00 am -12:00 midnight ET, 7 days a week
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User Reviews

Posted by Anonymous

Don't ever go to a PNC Bank. They are the worst ever!!!! You can't talk to anyone and if you do leave a message, they never call you back. All you get is a run-around. If I could give negative ratings to them I would I am still waiting for my interest statement so I can file my taxes. It is February 18, 2014. They are supposed to be mailed out by the end of January. I have yet to get an answer as to where my form is. I am going to a lawyer tomorrow. NEVER, NEVER use PNC Bank!!!!! Any ideas where I can go next?

Posted by Anonymous

This bank does not seem to know the meaning of Customer SERVICE! I have spent over two hours being transferred from person to person with absolutely no satisfactory action being taken on anyone's part. One manager gave me an address for the Escalation Department but told me they could not be reached by telephone. I went online and found a number and started over again. After 25 more minutes I was told that the person I needed to speak to was "in a meeting" I finally got his name and hopefully his telephone number...but he has yet to answer me!

Posted by Anonymous

NEVER GO TO PNC BANK IN DOVER DE STATE ST . There manager is no idea how run branch . I been keeping patient with then for 1 year now & they never have enough staff . Manager does nothing about it . She never help even though there is big line : this people should close the branch . How date they don't pay attention to customer services .

Posted by LMG

WORST BANK EVER. You get different answers from a teller inhouse, virtual customer service and email. All they do is spout from a form letter and handbook versus actually attempting to correct an issue. I have been attempting to get my original free checks for 65 days. They say we'll order but when I follow up 10 business days later only to find out they did not yet order. Amazing yet they keep asking me for my account number, which they actually tell me is on my checks. Huh? My 7 year old niece can figure out that I wouldn't have it if I had no check. Their system has defaulted my correct addess no less than 10 times randomly and the main account address doesn't correct it in all places. This of course has caused multiple transactions tying up cash. I have yet to have one positive encounter with this bank.

Posted by BV

I brought a homeless day worker to PNC to cash a check drawn on my account. The Sanford branch manager had the personal discretion to waive the $10 fee and help the guy out, but wanted to be a selfish petty and refused. I complained that all their smiley talk about customer service is hypocritical phony lip service. SO guess what? For daring to complain about a policy you might disagree with - they canceled our accounts! Two business checking accounts and a Merchant Service account. How? In the typical way you would expect a machine-like uncaring big bank to act: a form letter in the mail, unsigned because no one had the courage to call or face us. This is the same type of â??smiley customer serviceâ?? attitude PNC uses when they foreclose and drag grandma out of her house and throw her onto the curb. AVOID PNC and move your money to a local, truly caring credit union. When more of us, the People, do this then the heartless, backstabbing bully big banks will change.

Customer Service Ratings

Based on 152 votes.


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Hours of Operation

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PNC Bank customer service news

PNC Bank heating up with Florida economy

That type of customer service is helping PNC make inroads here, said South Florida bank analyst Ken Thomas. "Of all the big banks, PNC is among the most respected," Thomas said. It's especially popular in Palm Beach County, where it has the most...

Creve Couer PNC Bank taking technology to another level

... many of its 2,600 branches in the U.S.. Customer John Weiss says, “I`ve found it be a very convenient way to do business.” The dark wood you find in many banks is still there, it`s the use of technology and customer service that they hope will ...

PNC names new regional president

06/08/2012 - Loading… News Sports A&E Business Opinion. Our Towns. Perrysburg Sylvania customer service Local East West North South ...

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