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My name is Troy Benoit I'm paralyzed from chest down. I live in Louisiana in 1999 I bought a brand new f150 sport. Had it for a couple years. Went to the metairie Ford location. And bought a brand new 2002 svt f150 red lightning off the showroom floor full price! Got all the insurance the gap insurance n all.before it was over the truck came out to over 38,000. I loved the truck. I would take it to the Ford in Slidell LA.where I lived for general service n so on.only had two problem over the years of service from the Slidell branch.one was they put the wrong brakes on n I would bring it back n they would do nothing to fix it until I made a report about it to Ford.after that they fixed it right away. Well hurricane Katrina flooded the truck my baby. When the gap insurance n full coverage took care of me.I was on the internet looking for another Ford svt lightning. Found a 04 the last year y'all made the truck in Texas. It was at a shop that sold porche n Ferraris .I had it ship to me. I'm in a wheelchair I don't race the truck.but the owner before me must of drove it hard. The truck was giving me problems.so I had the transmission rebuilt n bought a brand new motor from Ford dealership in Slidell. I had them put it in. It took over three months to get my truck. They let a mechanic take it home so my truck didn't take up one of the stalls n get in the way of the warranty work n small quick jobs they can do.didn't find that out till I went there n looked for my truck n wanting to know why it was taking so long. A high school friend of mine his little brother lance tamburo ran the service department. So stupid me didn't make a report cause of that.the truck never ran right,it kept blowing fuses n leaving me stranded on side road in my wheelchair.I would bring it to Ford in Slidell they would park it in back for a few days n only change the fuse.they would never really fix it right. So I would drive around wit a bunch of fuses in the glove box. Truck would die n me in my wheelchair changing fuses under the hood on side road.so I took it to another shop in Slidell,not Ford.they fixed it some how. I have some mods to the truck. I dropped it with a so cal speed shop drop kit made for Ford lightnings.cause im in a wheelchair. N changed air filter to a K&N. Then over a year ago I changed out the exhaust for the sound. Well the truck s few days later started acting funny.well the shop I was going to the man wasn't honest a was milking me n taking me for a ride fixing things that wasn't damaged n billing n telling me he fixed the problem when he just cleared the code. I moved to Laplace where I bought a brand new Ford sport f150 back in 1999. I did some research on the svt site on what my truck is doing.n some said some wires must of got burned on the exhaust. N I also need an accuator or solenoid for my super charger too. So I'm having two problems. I take it to Ford in Laplace.one reason cause I bought a brand new truck from them before in 99 so they might look out for me n one of their service techs(mechanic) has a Ford lightning his self.I dropped my truck off first thing Monday morning so I would be one of the first in line. They parked my truck in front n that was two weeks ago. I live by the dealership so when I go by with some one I see my truck in same place not moved.I also have a recall I got in mail I want them to look at also. But all these service departments only want to do warranty work. Get em in n out quick n charge Ford for max hours for a small quick job. But a cash paying customer gets pushed to back of line so it don't take up a stall n stop them for charging Ford for max hours each warranty job n not have worked those hours.members of my family have fords my mother in law bought a mustang convertible back in the 90's n hurricane got it so the went to Ford and bought a mustang gt red convertible her name Joan Williams n lives in Slidell my cousin joshef lamy Jr have bought two brand new f250s for his company in n out construction. We are loyal customers. But get poor service. From Slidell dealership n now the Laplace dealership. I have a svt its my second one n third truck. I'm stuck at home in my wheelchair cause Ford takes my truck n parks it so it don't get in the way of their warranty hours.on their pay check. Troy Benoit


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