Hotels.com customer service

Hotels.com is a web-based hotel accommodations booking site. Hotels.com also offers rooms for a limited number of condos and bed and breakfast locations. Hotels.com's customer service is limited to a toll-free phone number and an online form submission.

How to reach a live person:
- Press 0 until transferred. Took me 2 times.
Hours of Operation:
- 24/7
Email:
- This information has not been added.
  Click here to update this department.
Customer service link:
- Click Here
Main Company URL:
- http://www.hotels.com
Description:
- This information has not been added.
  Click here to update this department.

Hotels.com Corporate

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Phone: 214-361-7311

How to reach a live person:
- This information has not been added.
  Click here to update this department.
Hours of Operation:
- 8am-5pm
Email:
- This information has not been added.
  Click here to update this department.
Customer service link:
- This information has not been added.
  Click here to update this department.
Description:
- This information has not been added.
  Click here to update this department.

User Reviews

Jun

Posted by Anonymous

on 6/4/23 at 2:03PM

I will never book through this company again. They charged us for a room before we even stayed in the room and my booking did not require payment before stay. I had them send me an email that the room was paid for and when we checked in the hotel charged us again for the room. The hotel said we needed to contact them as they cant talk to them. So I guess now we will be in a fight to get money back from either the hotel or hotels.com. I wouldn't suggest booking at the Best Western Plus Charles Hotel either because they changed our booking to a suite when I wanted a jetted tub. Said they had no way to contact us.

Jul

Posted by Patti

on 7/8/22 at 1:35PM

Impossible To Get Anyone On The Phone. I Intend To Cancel My Card And Will No Longer Use Hotels.com In My Travel.
On Hold On Phone For 55 Min Before I Hung Up. Outrageous.

Aug

Posted by melcauble

on 8/6/21 at 4:32PM

I made an international reservation that was cancelled due to a COVID border closure. The hotel had given me approval to rebook a new reservation, using the old reservation as a credit. I have this in writing. Hotels.com will not honor this credit. They have told me four times that a supervisor would call me and they have lied to me about it each time. I was attempted to be bribed to get off the phone the last time by being offered a $50 credit on my next reservation. I refused because I do not want to be bought off and I am never using hotels.com, expedia, etc. again (they are all owned by the same company). I am just waiting out the customer service rep because I know she can't help anyone else while I'm on the phone. I have spent many hours on this issue and it's been nothing but a waste of my time. I know this review is somewhat pointless because everyone is aware how of bad the customer service is on these sites.

May

Posted by Kay

on 5/27/21 at 3:48AM

Apparently, I am not allowed to use profanity, so let me just say that dealing with this corporate entity has been a nightmare. I made a reservation for a hotel in England before the pandemic. Because of the pandemic, I had to change my plans. Hotels.com told me they would give me a voucher , but no refund. I learned through a lawyer that they are legally obligated to give me a refund. I have tried to contact them so many times, without success. I will never use this company again, unless they respond to this situation. I have never been an anti-corporation person until now.

Jul

Posted by Sidecarrich

on 7/23/20 at 2:46PM

Hello,
Once again we are left hanging out to dry because we trusted Hotels.com hotel ratings, on this last business trip to Chicago we booked at the Lxg Midway Airport hotel, WHAT A MISTAKE! First, your rating of 8.6 must be from when this was a nice property and not the current, run-down, under construction, unsafe, garbage of a location, and in a bad run down area! We understand that due to Covid-19 many properties have cut back on their services, but not allowing you to use an ice machine is crazy, so we went out to buy ice, but the main reason for contacting you is the property has no internet, not just slow, none! We need the internet to do our business, make appointments, fill out service orders, finish programming the day's security systems, etc. We contacted Luis at the front desk and asked to reset his server when this didn't work (not sure if he did try) we explained how we must have internet service to do our business and would need a refund so we could check out and move to a hotel where they have internet, once again, Luis couldn't help us, so we went down to the lobby to use the computer there and long and behold even that unit on the ethernet had no internet. We tried other properties in the area only to find that they cost more than our budget allowed, so being stuck at Lxg it cost us hundreds of dollars in lost business, not counting the money lost for this stay and the rental car usage and we couldn't do half of our calls, program the days work, etc. Something needs to be done, we're not sure what legal action we can take and should it be against Hotels.com, Expedia Group for false advertising, or Lxg Midway for a total misrepresentation of their property, we just know travelers should night have to go through nightmares such as this, Oh, to make things worse, with no working internet and Illinois not allowing dine in there was no way to look up a menu and place a food order online and once again Luis at the front desk could not help! And being such a bad area with no restaurants within walking distance (most of the buildings are abanded or shut down) we once again had to drive out looking for something to eat and felt very unsafe doing so! We don't understand, after trusting your reviews before making our choice in properties can this one be so far out of the ballpark? Please advise what we need to do in order to recover our losses due to this properties total failure to provide the basic services needed to conduct business. We later found out that they are shopping for a new internet provider or they just didn't pay their bill, either way, we should have been informed at check-in that there was no internet so we could of at that time drove further out to a nicer area and found a property that would fit our needs and budget, but nothing was explained to us.
Thank you, Rich Miller

View all 177 Hotels.com customer service reviews »

Hotels.com customer service

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User Reviews

Jun

Posted by Anonymous

Jul

Posted by Patti

Aug

Posted by melcauble

May

Posted by Kay

Jul

Posted by Sidecarrich

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