Ford customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Ford.

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Viewing Ford customer service reviews 51 - 75 out of 177
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13
Nov

Posted by Anonymous


on 11/13/13 at 2:14PM

I purchased a C-Max Energi in June, 2013. I received a manufacturer's recall to add padding to the headliner and took my car in to have this done. The service person had to cut the cable that lowers the back seat in order to complete the work and the replacement cable has not been available since then due to a supplier's problem. I have had numerous visits to my local dealer where the car was purchased to try to correct the problem and I have been without the complete use of my car since the 29th of AUGUST and am totally fed up with Ford's inability to fix this problem on my brand new car. I have had 3 contacts with the customer hotline and now cannot get the person to return my calls. I want a another car that is fixed!! I can't believe this is happening after 35 years of sticking with Ford products.

15
Oct

Posted by bad luck for 52000.dollars


on 10/15/13 at 1:46PM

i have a 07 6.0 l super duty its been in the shop so many times if i can get it to start it will drive itself to the shop.i just invested 8000.66 dollars to have it given the full ford solution because noone would give me anything on trade in.been a ford man for 44 years.dodge or chevy next

25
Sep

Posted by Anonymous


on 9/25/13 at 10:50AM

please if some one could help me in haveing the tsb 10-03-08 fixed on my 09 gt500 with only 1,680 miles i have called a couple times and no one wants to help, so many have taken their 07s 08s and 09s and ford has fixed the problem please help with my tsb problem this is a 50k dollar car with only 1,680 miles



ricky and deanna

11
Sep

Posted by sam


on 9/11/13 at 4:17PM

hello my name is sam morgason i have a 2011 ford focus se i have had it for over a year and i wish i would of shoped around a little bit more before i bought it it is a good economical car but i wish i would of bought a small suv that has more room but i was upside down on my trade in and i overpaid for the ford focus i have back leg and hip problems so its not very comfortable and i am hard hearing but i here all the road noise with it dont get me wrong i messed up and was talked into buying it but i will shop around to get a small suv next time preferably a ford too ty sam

07
Sep

Posted by Peter


on 9/7/13 at 2:24AM

My Mondeo Zetec,bought new Sept 2007,needs a new lumbar support in driver's seat and a new seat cover,total cost c.£400 sterling.
Whilst it is clearly out of its warranty,it has only covered 37,000 miles and I am very unhappy that such an item has failed after such a relatively low mileage,esp. as the spring involved has poked a hole in the rear cover of the seat.
Fair wear and tear or not of satisfactory quality? I am contacting Ford UK to request a replacement at their expense,as I don't think seat was of "merchantable quality".

29
Aug

Posted by Anonymous


on 8/29/13 at 8:51AM

I am highly disappointed with the service.had a recall on the torque converter recall.I purchased a transmission before I got the recall.and now they are saying that I have no proof of putting in a torque converter.anybody knows if you buy a new tranny you get a new torque with it I did have respect for ford for not taking the bailout but now I can see why they didn't by cheating the customers I will never buy or own another ford ... Thanks for your time and my hard earned money Randy

29
Aug

Posted by Anonymous


on 8/29/13 at 2:45AM

I purchased ford escape in May 2013, Model 2012 Ford Escape full option, but a rusty driver seat and peeled logo's. they delivered this car on night time and i could not check properly. but why i need to check all the nut and bolt ang other accessories are new OR old. the car is brand new. so why i should check???????
I compaint in showroom in sharjah and service centere to replace the seat. no one respond and no one taking care about the issues. i have taken the pictures to give add all social networks very soon. its mean cheating the people whos handling in sales. its shame to ford company. i will publicity this issues very soon.

27
Aug

Posted by Anonymous


on 8/27/13 at 11:27AM

I have a 6.0 ltr 2005 F-350 4X4. It has 67,754 mi on it. check engine lite came on took it to FORD cost me 105.00 to have them check it out. Found out the turbo is gummed up. Will cost 2,600 to fix. Called FORD about extended warr. They said it had expired and no they wouldn't cover the cost. However, they will cover the new turbo for 12 mo after I buy it and have it installed/and I pay for that too. It is SAD, that you buy a truck in good faith that is your retirement truck, pay BIG $$ 50,000 to me that is alot. Then have it fail and they won't cover it. I could see it if I towed stuff, but I don't. I guess I should have listened to my buddies and bought a CHEVY/GMC. When I go have a beer, or coffee with the boys I'll let them know so they can pass this story along to there buddies as well. Very Dissapointed.

27
Aug

Posted by Anonymous


on 8/27/13 at 8:46AM

I had to have my steering box replaced. Went to a Ford Dealer to have it done. Unknown to me, they replaced it with an after market box. Needless to say, not long after that, it began to leak.

took it back to a Ford dealer onlt ofind out it is not waranteed by Ford. Asked Dealer to only use Ford parts this time. According to dealer, Ford does not have any. Now I end up using and aftermarket again. Who knows how long it will last this time. Hard to believe Ford, Quality One,has no parts!

05
Aug

Posted by Owner


on 8/5/13 at 12:49PM

I have a CMax 2013 and it has been in the shop almost as much as I have driven it. After its next trip to the dealer this will be its 3rd or 4th time in the shop for radio, phone and nav not working at all. VERY UPSET and Im posting this on titter also.

31
Jul

Posted by Anonymous


on 7/31/13 at 1:25PM

Your representative says that there is no one that can tell me what rear axle is installed in a rear axle on a 3/4 ton 4 wheel drive truck, single wheel. Nor can they tell me what oil is used.

Because product support doesn't see to exist, I will never buy another Ford product.

I would think that Ford would have a technical department available for the consumer.

07
Jul

Posted by Anonymous


on 7/7/13 at 1:43PM

I am so very upset and disappointed with Sun State Ford west Colonial Dr., orlando FL! I own a 2006 Ford Explorer and has always trusted, depend and valued their workmanship until I needed transmission rebuilding which they were going to charge me $4400.00! Each time I took my Explorer in I asked specifically if there was anything ever going on with my Explorer even after I described what I felt might be a problem and they said no. Not once did they EVER changed the Transmission Fluid or give it a general Maintance Check. Three weeks ago I ended up paying $2200. To get the transmission rebuilt because it was cheaper than Sun State Ford. This could have been prevented if they had done their job professionally!! Because of this...I want full reimbursement for the price I had to pay if they had periodically!



Sincerely,

Margaret Middleton

10
Jun

Posted by Anonymous


on 6/10/13 at 11:06AM

I am very disappointed with this product ford expedition and the service behind it.

11
May

Posted by tk


on 5/11/13 at 7:52PM

I'm trying to get tech sheets and brochures so I can see what the care has options.like engines trans rear end interior colors strips supention on track off track. when i order i don't want to say oooh i could have ordered that also. im used to buying trucks and i know them very well last 5 have been f150 with plow set up and 1 f250 so now i have 2011 taurus SHO loaded



thank you

tom kelly

02
May

Posted by Anonymous


on 5/2/13 at 3:46AM

I own a 2010 Lincoln MKZ. I bought the vehicle brand new. SYNC never worked properly even when I purchased the recommended phone. I can buy a $40 blue tooth device and never have a problem with it but their several thousan dollar SYNC / THX won't consistently stay linked or installed with my phone.
Also, extended maintenance, really, I had that, never took the vehicle early for an oil change and now I was told the service was not covered because I used up an allotment for the extended service, I was still in the covered mileage period. Dealer now wants me to pay $45. This is my last Ford product.

29
Apr

Posted by Anonymous


on 4/29/13 at 12:32PM

We have a hybrid Escape with ONLY 30,000 miles and a it is now in need of a 4,500.00 repair. We contacted the customer relations department and was told my the REGIONAL MANAGER, Summer, that we would get the repair for the cost of 2500.00. Well when time came for us to get the repair she said that she make a MISTAKE and would NOT honor what she had told us to begin with. Is this the way Ford treats their customers... YEP!!!

27
Apr

Posted by Anonymous


on 4/27/13 at 12:02PM

i bought a 2009 ford tarus had 7 months and have transmission trouble a mechanic told me it needs a rebuild at a cost of 3300.it had a 6 month warranty on car 7 month the transmission acted up.the dealer said basically the warranty up to bad.i bought a 13000. auto not a 2000. beater.i think it was defective before i got it and it was to be checked out before hand.i cant afford to fix it so i bought a boat anchor.

26
Apr

Posted by Michelle92


on 4/26/13 at 12:22AM

At first we made a booking for the vehicle to have a look. Got there, told the lady what we expect to be wrong. Namely the wheel suspension. I waited for the vehicle since I have booked it in @ 07h30 till about 10h30 before they told me they're systems is of to submit the warranty claim, they will give me a call to give feedback as soon as their systems goes on. Week later, still haven't heard anything so I decide to callback, and only then they submitted it. It was aprroved and I took in the vehicle 2 days later. All seemed fine with vehicle... Yesterday 25/04/2013 as we drove to Pretoria we heard a noise on the wheel.. Decided to stop by a dealership in Menlyn (Global Menlyn - Ford/Mazda). They immediately assited us and found that the bolts of the wheel was not properly tighten! Thus we could have had a major accident all because of Eastvaal Motors Secunda who didn't do a proper job!

18
Apr

Posted by Nicole


on 4/18/13 at 7:51AM

I had to get my motor mounts fixed and it was covered under the warranty. When they fixed it, they only fixed one and when I called to let them know the problem was still happening the service center proceeded to tell me that they fixed the problem not even offering for me to take my car back for a second look. It took my brother speaking to their manager for them to even look at my car again and it turns out I was correct the other one needed to be replaced as well and they didn't even replace the third one. They back up their inconsistent work ad if they Te doing right by you, the truth is they don't even care and don't know how to even fix the problem the right way. I called the customer service number and she didn't even care to call and see what was going on. My next car will not be a ford it will be another one with a better service center and now I'm stuck with this car for another 4 years. So disappointed In the lack of caring for my car.

05
Feb

Posted by Disgusted


on 2/5/13 at 1:04PM

My 2009 rear window exploded on Feb 2 2013. I have taken it to a The ford Dealership where I purchased it. Ford is refusing to cover the cost of repairs. I think it is disgusting. In my opinion Ford does not care about the customer other wise they would lokk at these issues and try to fix them. I guess it was a good thing my escape was parked. Otherwise the out come could have been alot worse or maybe even FATAL. But hey They are Built ford tough....

19
Jan

Posted by DENDANI


on 1/19/13 at 4:54AM

Subject: Fw: Complaint against cutter ford dealers in Algeria Show Detai
I have a ford focus down moved it because of maintenance of ford dealers in Algeria, he did not change the fuel filter drain for four it is for the injection of the vehicle is damaged.
I file the complaint to the dealer and my car is 06/01/2013 as it is a pre-sales services of dealers is it does not fix a date for your knowledge is the book I guarantee recent this day.
mark ford never falls down except that it has 36048KM maintenance unprofessional, I want my focus to go as soon as possible that I neutralized the 06/O1/2013 I live far from the capital of Algiers in I do what is 500km coffin with the bus to my own average it costs boucau granny costs troubleshooting this me who pay these serious here in Algeria.
DENDANI AMOR IMT: 00610.111.05 VIN : WFOPXXWPDPAM

17
Jan

Posted by Madmom


on 1/17/13 at 12:06PM

We own 2 Ford Escapes and a Ford Edge. In October, 2012, the rear window of my son's Escape exploding when he shut the tailgate. Apparently, this is a problem with Escapes built befroe 10/15/2010. The Ford dealership in Kingston Ontario refused to repair the window ans sent him to Speedy Autoglass. We paid the deductible and claimed the rest on insurance. Since then, Ford in Oakville has told me they would have taken care of this as it is a known problem.

The rear window exploded again on Tuesday. As The window was not replace by Ford, we are now hooped. We must pay for the new window and all subsequent windows.

This is ridiculous for a 2010 vehicle with less than 60,000 kilometers.

14
Jan

Posted by minininjamamma


on 1/14/13 at 9:35PM

4 months ago, I factory ordered a 2013 mustang. I was told 2-3 months. Still no car and NO HELP or answers from Ford customer service. My letter to Ford has yet to be answered. I get excuses from my dealer and no answers from Ford. THis is how little Ford thinks of it's customers. Don't even want the car anymore!

14
Jan

Posted by ?


on 1/14/13 at 12:57PM

I bought a new ford ranger from Allen Joss in Pretoria. The service I have received from the sales lady, Urania was exceptionally good and satisfying. I expected the same service when I took my Ranger for its 15 000km (first service) at Allen Joss. What a dissapointment!!! The rude reception and the overall service was really dissapointing. I have been driving Toyota for a couple of years and I must say, their service department is professional, friendly and outstanding. I booked my bakkie in at 8 in the morning, and I had to phone only to find that my vehicle was ready for collection at 15:00. The least I expected, was for my vehicle to be at least clean... What about some feedback on the service? From 8 in the morning till 15:00in the afternoon, only a oil change. The air filter wasn't even clean, nor the engine compartment. It's a pity that it's a awesome vehicle and the service is so so bad! Please refer me to a dealer where I can take my vehicle for satisfying service and results?

08
Jan

Posted by empireman


on 1/8/13 at 2:00PM

Customer service line should be IMMEDIATELY answered by a HUMAN - NOT a computer! It took at least 8 prompts and ONLY to be put on hold for ages. That is NOT customer service!

Viewing Ford customer service reviews 51 - 75 out of 177
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