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I purchased a C-Max Energi in June, 2013. I received a manufacturer's recall to add padding to the headliner and took my car in to have this done. The service person had to cut the cable that lowers the back seat in order to complete the work and the replacement cable has not been available since then due to a supplier's problem. I have had numerous visits to my local dealer where the car was purchased to try to correct the problem and I have been without the complete use of my car since the 29th of AUGUST and am totally fed up with Ford's inability to fix this problem on my brand new car. I have had 3 contacts with the customer hotline and now cannot get the person to return my calls. I want a another car that is fixed!! I can't believe this is happening after 35 years of sticking with Ford products.


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