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So... I really hope someone is actually going to read this because you are going to love this one. I answered the questions below before commenting so I could see what all was there and provide tailored, and more personal answers to give true clarification of my situation.



Reachability - impossible. I've been trying to reach my case manager going on 3 weeks now and have left 15+ messages with zero returned calls



Returns - if this means "returned calls", I suppose I already covered that under reachability



Resolution - notified on 22 August that car part was on back order until 15 September. This was only after the service department that has my 2013 Ford Flex was told to check my wiring harness wire by wire to make sure that there wasn't something wrong with one of the wires instead of what they already knew (the computer went bad). This trouble shooting technique left my car immobilized with a destroyed wiring harness. Found out from my service advisor on 17 September that the status of the part needed had changed and now says it won't be available until 10 October.



Friendliness - is it even possible to determine this when you cannot even get someone to answer the phone or call back? Rhetorical question. Do not justify this with an answer.



Knowledge - same answer as "Friendliness"


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