Read the reviews below to see the experience other people have had when dealing with customer service from Dunkin' Donuts.
The main dunstable road location in Nashua nh offers loud obscenity laced rap music to their drive up customers. Incredibly offensive. I reached out to the ownership twice with no response. Some corrective action needs to be taken at this location. I'm a loyal Dunkin' customer who will never be back here.
The manager Sherena Solomon is the rudest person I've ever met I have a brain injury and she insults me daily when I get my coffee her daughter Naija who also is employed there laughs at me all the time or yells at me about trying to make make my food then she mumbles about me being stupid and I am so sick of this place I will never go there again
Stopped in the Dunkin Donuts on Irving Park Road and Prospect Road in Woodale Illinois this morning. The lady in front of me had a huge order. There was only one lady working the counter. There was four other customers behind me. Working the drive thru area were six other people plus a man standing by the coffee area. After 5 minutes I asked if someone was going to help this woman. I got a sure and a half smile. I told him that this is ridiculous and walked out. This isn't the first time that this has happened. Looks like they cater more to the drive up than to the walkin people. Last time going there.
The Dunkin Donuts in Philly 1829 Allegheny Ave is not only so dirty that L&I should shut them down, these people are the most ignorant an lazy people you can come across in this line of business. You go there and they tell you they aren't making sandwiches at that time because they don't feel like it. They rather blast music and good off. Who knows where the management is. They are always out of condiments, donuts, bagels, and they don't even accept &20 bills most of the time. This dirty store shoul be shut down.
I always go to the Dunkin' Donuts in 2360 W 68th St/Unit 101, Hialeah, FL 33016, tonight there were two women working at 10pm that spoke to us rudely and with attitude. I had a coupon that states "enjoy a free half dozen with the purchase or an equal or greater value. They did't seem to understand it in English, I speak both English and Spanish fluently so I translated the coupon to her. She called her manager on the phone and she also wasn't understanding. The blonde hair female working was yelling at us from the kitchen door that the coupon doesn't say "free" anywhere. I can send you the picture of the valid coupon. It's ridiculous that you have workers that don't know how to speak or read English. On top of that I didn't leave with what I wanted to buy from a Dunkin' Donuts, I'm a valued customer and frequent that dunkin's every weekend. I called the store as well and they say "no English sorry/just Spanish this is Hialeah"I had by far the worst experience in that shop.
I went to the Punta Gorda FL Dunkin Donuts this morning and at 9:45 am they were out of jelly munchkins??!! Not to mention the fact that 5.99 for 25 count box is just ridiculous. Ive been a patron Dunkin for years and years but I think I'm going to take a break and save the money I would have spent there and go on vacation. I know nothing will be done about this but it makes me feel better to write this comment. On a positive note , the employees there are friendly enough.
Went to our Kittanning Pa location for a dozen donuts !! The clerk said we don't have enough donuts to give you a dozen and only a few of a certain type!!! We have NO donuts??????? This is unacceptable! Doesn't your store make donuts???? She said maybe you could come back in a half hour ! NO THANK YOU ! Please either look into the problem or hire more people so they can start to make some donuts!
Went to the store in tucson at Sabino canyon rd and there was dried up vanilla cream frosted and service was terrible I decided to go to the one on grant rd and the one on 22nd they were real good so why is it I go to the one on Sabino canyon again and it is still bad and the service is still uncaring
Went to dunkin doughnuts with my kids at 11:50pm 12/31/16 in Homestead florida 33033 Miami-Dade county OFF US-1 DIXIE HWY. ORDERED 2SMOOTHIES AND 1 COOLATA,3 SANDWICHES AND 1 HASH BROWN.GOT TO THE WINDOW WHERE I WAITED 10 NINUTES FOR SOMEONE TO COME TO THE PICK UP WINDOW FINALLY I SEEN SOMEONE WHERE THEY WHICH WAS A BLACK GUY,AND 2 WHITE GIRLS.THEY WERE ACTING STRANGE to begin with so when both 1girl and the dude came to the window asked me for 33.00 which I asked for them to repeat my order when one of the girls repeated my order it was all jacked completely off.... I then repeated my order which the girl asked me for 25.00 i gave her my card she swiped it then immediately said it said I reached a spending limit,so i pulled out another card and wad told it declined which by the way was impossible I was told that the machines are acting up and they only take CASH. IT WAS THEN VERY OBVIOUS THAT THESE PEOPLE HAVE concocted some kinda plan amongst themselves to steal money from the company.I JUST WANTED TO SPREAD THE WORD BECAUSE THIS HAS BEEN BECOMING A THING FOR THESE OVERNIGHT PEOPLE HATE USING REGISTERS. KEEP CACULATORS BY THERE SIDE.AND THEY HAD THE NERVE TO HAVE AN ATTITUDE ABOUT IT. EXCUSE ME.... IT WAS MY FAMILY AND I THE ONES HUNGRY AND COULDN'T GET ANYTHING TO EAT. I will not be AYTENDING THIS STORE EVER AGAIN.
A new Duncan Donut open in Bally's casino. I have an AARP card and asked for my free donut. They said no they do not do that. I went on the AARP website. It said free donut with a large coffee. Only croissant and bagel excluded only! Did not said at only at certain franchise? How can this new Franchise can pick and choose what they can or can not do what they please?
I visited the Dunkin Donuts at the Rte. 66 gas station on Rt.59 and Laraway in Joliet this morning about 730am. I placed an order for a blueberry bagel toasted with strawberry cream cheese. When I received my order it was incorrect so I gave the bagel back to the representative at the drive up window. I visit your establishment every morning (five days a week) and I place the same order each day. At least three times a week my order is incorrect. I usually do not complain but I did today. When I was waiting for my order I was on my cell phone complaining about the terrible service. I am sure the representative overheard my conversation. I witnessed her whispering in someone's ear and when I got my bagel, it was burnt (crispy burnt/black). I went into the store and requested my money back. The manager never once asked if something was wrong, nor did she apologize.
I have been a customer of this Dunkin Donuts since it opened and the service has always been less than satisfactory. I blamed it on the many young kids you have working. But the lady at the drive up window is not a young kid. She is an older woman and should know how to treat customers. I am offended by this behavior and I will never visit your establishment again.
It should not be that difficult to make a toasted bagel with strawberry cream cheese especially when I order the same thing five days a week at the same time each morning. The actions of the representative were deliberate. This is a poor representation of your company and should be addressed.
Regards,
Pamela Ward
I don't like getting a bad attitude from the night shift in main st. & Federal st. And then when I told them I was disappointed in their service, I was told to leave. Then call the police and said they did want me sitting in the parking lot of yout store, tjen was asked to leave. This is harassment and will contact my Attorey.
I just had the WORST EXPERIENCE at a Dunkin Donuts. PC# 3415 on 10/29/2015. I came through drive thru about 9ish. Don't know the exact time beside the women Latoya DID NOT give me a receipt. I ordered a dozen donuts, chicken and waffle sandwhich, and a large ice coffee. When I pulled up to the window the women seemed angry or bothered to be there. NOT FRIENDLY AT ALL. Came off rude and aggravated. I know it's busy but you should never take it out on customers. I asked the women in drive thru TWICE if the sandwhich I ordered was in the box, because she did not hand me a bag. Both times she replied sorry yes. So I pull off, to find my coffee tastes really weird and there was NO chicken and waffle sandwhich anywhere. So now I park the car get out in my pajamas and unload my 5 year old. I go to the counter and spoke to a nice older lady who made me a new coffee and was explaining to her about the young lady at drive thru (Latoya) told me the sandwhich was in the box, Latoya interrupted and proceeded to yell across the counter and make rude and ignorant comments. I DID NOT appreciate how she acted and yelled in front of my five year old. I have been a retail manager for 20 years and would NEVER treat a customer like that. My reply to Latoya was she should not be in customer service if she doesn't have friendly service or know how to talk to people. I WILL NEVER RETURN TO THIS LOCATION!!! I will make sure my family and friends do not use this location. For someone to act like that in front of other customers in the lobby and in front of my child, that is UNACCEPTABLE! When I asked for the Corp.phone number they did not know it, then when I asked for the District Mangers name and number they only knew her name only. The young lady gave me someone else's receipt so I could do a survey. I have never had this experience where you don't know your corporate office number or your district managers information. With all the Dunkin donuts locations you can choose from you would think that you would receive better service to keep customers come back to yours, but this location has lost my weekly visits.
Hi my name is Samm, a representative named krissy Perez contacted me over an issue i had at a dunkin in Middletown ct. I have the emails and case number also. This woman contacted me and apologized for the issues we had and than offered to send some type of thing called a "be my guest card". I did not ask for it. I did not complain expecting a free item. My complaint that when a customer says they have a severe allergy to milk and then they recieve a beverage with milk in it is dangerous. Some allergies can kill people. Instead he missed one of his sons untrasounds because he was in the bathroom for over 2hrs due to the reckless and carelessness of one of the employees. This Krissy Perez assured me that they would speak to the employees and make sure they understood how dangerous allergic reactions can be and how they are responsible for other peoples lives and well being when they make food/beverages that are ingested by consumers. Why should i believe this lady did anything when SHE offered to mail me a few "be my guest cards" and they havnt arrived. Nor has she replied to my email about them not arriving. This happend in September 2016 and it is now near the end of October. Your customer service "helpers" really need some work.
I've been drinking DD coffee for forty years and enjoyed your coffee but over the almost 6to8 months now I've notice a big change in the taste like you've changed the bean or something it's like when coke change there ingredients and failed your doing the same I find DD is just I tick above star bucks and there's taste like crap.so I've changed to Cumberland farms it's only 99 cents at least there if it don't taste good and I dump it out its only 99 cents not 2.26 plus tip customer no longer
Hello went DD this am and tried to order a ice coffee the kids in background were playing around and pretend not to understand me all the while laughing Idon' appreciate there rudeness I live Chester New York used the dive through on brook side ave thank you ms Harolyn Halsey
I was very dissappointed with your store at 290 Roosevelt rd in lombard Ill they lie their rude and their customer service leaves alot to be desired plus they have no concern for customers health and thats what you have for managers I havent been there for awhile and now I see I haven't missed anything its just gone diwn hill and they talk and treat senior citizen's horriblythe manager Brad and he had alexis relay message and Drew piped up and said he was to busy to deal with us when they hand foid out they dont say thankyou or anythingH
