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I just had the WORST EXPERIENCE at a Dunkin Donuts. PC# 3415 on 10/29/2015. I came through drive thru about 9ish. Don't know the exact time beside the women Latoya DID NOT give me a receipt. I ordered a dozen donuts, chicken and waffle sandwhich, and a large ice coffee. When I pulled up to the window the women seemed angry or bothered to be there. NOT FRIENDLY AT ALL. Came off rude and aggravated. I know it's busy but you should never take it out on customers. I asked the women in drive thru TWICE if the sandwhich I ordered was in the box, because she did not hand me a bag. Both times she replied sorry yes. So I pull off, to find my coffee tastes really weird and there was NO chicken and waffle sandwhich anywhere. So now I park the car get out in my pajamas and unload my 5 year old. I go to the counter and spoke to a nice older lady who made me a new coffee and was explaining to her about the young lady at drive thru (Latoya) told me the sandwhich was in the box, Latoya interrupted and proceeded to yell across the counter and make rude and ignorant comments. I DID NOT appreciate how she acted and yelled in front of my five year old. I have been a retail manager for 20 years and would NEVER treat a customer like that. My reply to Latoya was she should not be in customer service if she doesn't have friendly service or know how to talk to people. I WILL NEVER RETURN TO THIS LOCATION!!! I will make sure my family and friends do not use this location. For someone to act like that in front of other customers in the lobby and in front of my child, that is UNACCEPTABLE! When I asked for the Corp.phone number they did not know it, then when I asked for the District Mangers name and number they only knew her name only. The young lady gave me someone else's receipt so I could do a survey. I have never had this experience where you don't know your corporate office number or your district managers information. With all the Dunkin donuts locations you can choose from you would think that you would receive better service to keep customers come back to yours, but this location has lost my weekly visits.


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