Flag Dunkin' Donuts Customer Service Review

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I visited the Dunkin Donuts at the Rte. 66 gas station on Rt.59 and Laraway in Joliet this morning about 730am. I placed an order for a blueberry bagel toasted with strawberry cream cheese. When I received my order it was incorrect so I gave the bagel back to the representative at the drive up window. I visit your establishment every morning (five days a week) and I place the same order each day. At least three times a week my order is incorrect. I usually do not complain but I did today. When I was waiting for my order I was on my cell phone complaining about the terrible service. I am sure the representative overheard my conversation. I witnessed her whispering in someone's ear and when I got my bagel, it was burnt (crispy burnt/black). I went into the store and requested my money back. The manager never once asked if something was wrong, nor did she apologize.

I have been a customer of this Dunkin Donuts since it opened and the service has always been less than satisfactory. I blamed it on the many young kids you have working. But the lady at the drive up window is not a young kid. She is an older woman and should know how to treat customers. I am offended by this behavior and I will never visit your establishment again.

It should not be that difficult to make a toasted bagel with strawberry cream cheese especially when I order the same thing five days a week at the same time each morning. The actions of the representative were deliberate. This is a poor representation of your company and should be addressed.

Regards,

Pamela Ward


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