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Hi my name is Samm, a representative named krissy Perez contacted me over an issue i had at a dunkin in Middletown ct. I have the emails and case number also. This woman contacted me and apologized for the issues we had and than offered to send some type of thing called a "be my guest card". I did not ask for it. I did not complain expecting a free item. My complaint that when a customer says they have a severe allergy to milk and then they recieve a beverage with milk in it is dangerous. Some allergies can kill people. Instead he missed one of his sons untrasounds because he was in the bathroom for over 2hrs due to the reckless and carelessness of one of the employees. This Krissy Perez assured me that they would speak to the employees and make sure they understood how dangerous allergic reactions can be and how they are responsible for other peoples lives and well being when they make food/beverages that are ingested by consumers. Why should i believe this lady did anything when SHE offered to mail me a few "be my guest cards" and they havnt arrived. Nor has she replied to my email about them not arriving. This happend in September 2016 and it is now near the end of October. Your customer service "helpers" really need some work.


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