Posted by Anonymous
I have not receive my order yet
it has been almost two weeks
Weber customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Weber.
26
Feb
30
Aug
Posted by Anonymous
I am making a warrantee claim on my Weber Spirit S 210 Gas grill.
As you can see(photos attached) the structural integrity is compromised.
the back of structure has burned out.
I am requesting full replacement as per my purchase agreement.Also attached is original order form.I am told only a cooking box will be replaced and it is incumbent for me to disassemble myself an repair. Almost impossible to make a e-claim. USA is not covered online. could have bought another brand for far less money. I believe Weber warantee is false and misleading.
thank
24
Jul
Posted by Al
Terrible customer service. I have a claim on one of their grills that caught fire its been a month since I filed the claim and have spent hours and repeated calls to their customer service trying to get someone their to respond back with a decision.
This company may think they have customer service but they are far from it.
27
Oct
Posted by Anonymous
I own two Weber kettle grills, a smoky mountain smoker, a kettle rotisserie and a portable Weber gas grill. I couldn't be happier with the Weber products. I have had a few minor issues with damages through shipping and the customer service was top notch,hassle free and resolved the issues immediately. Thank you for great products and better customer service.
03
Jul
Posted by Paul S
I appreciated how easily I could contact a customer service rep by phone without going through a long menu of choices. She was friendly, understanding and very helpful in resolving my problem. Best customer service I have experienced anywhere in a long time. Weber Grill is a great product and the company stands behind it.
06
Jul
Posted by Anonymous
My older Weber propane grill needed to be converted from the quick-disconnect hose and regulator to the standard part. My June 30 call was handled by Rhonda and she provided outstanding support. She identified my grill model, knew the appropriate kit, explained how to access the connection under the control panel and efficiently answered all my questions. The kit arrived yesterday and I installed it with no issues. Before calling I had attempted to use the Internet to identify what I needed to upgrade the grill but did not find good information. Thank you for having an 'old fashioned' customer support team that talks to customers and resolves our problems! I've been praising both Weber and Rhonda to my friends! Thank You! I'm looking forward to many grilling events.
31
Mar
Posted by Review
I currently own 3 webber gas grills. I'm having cover problems with my two Genesis units.1 is in MN and is now 3 yrs. old and the cover was shot last year when I put it in for the winter. It is cracked /split and leaks. The other is in AZ. and was cracked, peeling and checked after 2 years and I have already replaced that cover. Well the Weber replacement didn't do any better. It didn't make 3 seasons either. Please remember that I'm only using one grill at a time and the other grill is stored inside in a heated building when not being used. At $80.00 per cover I don't see this as a workable solution. Is there a better cover for your product ?
I don't understand how you can expect to have customers take care of their high quality grill with an inferior cover. I really like the grills but hate the covers for them!
03
Oct
Posted by Anonymous
I purchased a gas grill from sears last august and did not use it at all then, this year we used it twice, once in july when my family was in, and my daughter was the one using it, then again we used it Sept 15, 2015 and I found out that I could not turn the grill on with the second know, it would not shove in or turn to the right or left, my friend who was standing beside me said that the burner which is controlled from the defective control valve is burning, I said that it can't be, because the knob is off I can't turn it on, so the knob won't move one way or the other but gas is leaking through to the grill, I called sears and they would not do any thing about it they said that it was only guaranteed a year, when I bought the grill they told me that it was guaranteed for 10 years, only to find out that applied to the housing, so here we having a burner leaking gas and no way to shut it off, this is a death sentence waiting to happen to someone, and I hope to God it is not one of my children, this should be a safety recall, however Sears puts money before safety, poor way to do business, I understand your company makes Kenmore, please read this if you do,
09
Sep
Posted by Anonymous
We purchased a Weber Grille on May 9, 2012 which is a Genesis S-310 NG (Natural Gas) SS Stainless Steel (8295198 - 6650001). We are extremely happy with it, but have one complaint. The red weber grille design that is on each front knob - three of them - are all faded (really bad), which really looks crappy! It is very noticeable since these are right on the front of the grille and really draws negative attention.
18
Apr
10
Nov
Posted by Anonymous
I have found weber to be an exceptional company. In the rare instances when I have needed anything they are helpful, accessible and fair.
I note that many of the complaints here are about "paint" peeling off the cover. This is not paint. It's grease that's adhering to the metal and peels off if not kept clean.
Second all grills can be turned on accidently. Weber have nice smooth controls that can be rotated easily. Weber is very clear and common sense should dictate that the valve on the tank had to be turned off when not in use.
Lastly, grills are hot. If you touch them you can get a burn. The handles can get hot. If you are not capable of understanding this concept then grilling is not for you. But don't blast a good company for your stupidity.
02
Aug
Posted by gigharbor4now
Fantastic!!! Weber Customer Service is incredible. I have contacted them on 3 separate occasions with problems of my own creation, hoping to buy parts that I had damaged or lost. On each occasion, I was quickly sent replacement parts for FREE (including free shipping). Calls are answered immediately by friendly, knowledgeable agents who do what it takes to solve the problem. I didn't know this kind of customer service existed anymore (if ever) and it is such a nice change from the usual. I would never hesitate to buy any Weber product.
10
Nov
17
Sep
Posted by Bek
I called because it wasn't heating up correctly. The lady on the phone was more worried about my 3 year old fake crying in the background. She wanted to know why he was crying. I said it was a fake cry. I sent him to timeout, he hit his sister when I was on hold waiting to talk to a rep. She then continued to tell me a minute to little ones is like a hour to us. I said he is three and can be in time out for 3 min. She interrupted me and said that's 3 hours to him. Didn't help me at all with the Weber. Crazies customer service I've ever had.
10
Sep
23
Aug
Posted by Anonymous
When I started to assemble my new S210 grill that I had ordered on-line from Home Depot I discovered the lid and door were damaged. I contacted Weber Customer Service and explained my problem. They said they would send me replacement parts with no charge and no hassle at all involved. I received the parts about 3 days later. I am extremely happy with the grill and really appreciate the excellent service I received from Weber Customer Service.
07
Aug
Posted by Anonymous
As a LIFETIME user of Weber Charcoal Kettles, I must comment on the shoddy/poor welding/attachment of the leg receptacle on my new charcoal kettle. I have returned the kettle to the place of sale, only to be told: " Sorry about your luck, you should have bought the "Big Green Egg" grill. Maybe I should have.
This is my third time of contacting you folks, but I see that your customer service is as good as your crappy new products. I will never buy another Weber product, nor will I ever recommend any Weber product.
Thanks for nothing,
Kevin Lewis
17
Jul
Posted by Scott
Well I waited almost a year before purchasing the $800.00 Weber Grill. Hard to believe they would lose a customer and possibly recieve negative reviews over something as small as replacing the grill grates. Only had the grill a month. It's covered and well kept. Everything I put on it sticks. I have called everyone I know wanting help. Even spoke with Mark Kwasigrove,VP of customer service. He just wanted to tell me how I was cooking the food wrong. WOW!!!! Thanks for allthe help and rude service with the lady I first spoke with in Illinois. I am most likely stuck with the peoblem, but I willdefinetly not buy another Weber product. Scott!!
02
Jun
10
Jan
04
Dec
27
Aug
03
Jul
29
May
21
May
Posted by beachboy
My wife bought me a weber grill in February and I put it together recently since it is getting close to grilling season. I got a new propane tank and poof ! Nothing !
I called up Weber's 1800 line and spoke to Jan. She was very nice as I spoke to her. She was very helpful and they are sending a replacement part overnight so I should be grilling by Thursday night. Thank you so much Weber!
