Posted by Anonymous
I have not receive my order yet
it has been almost two weeks
Weber customer service
We hope to provide a complete resource for Weber customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for Weber.
- How to reach a live person:
- This is a direct line - no steps necessary. Just hang on the line.
- Hours of Operation:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Main Company URL:
- Description:
- This information has not been added.
Click here to update this department.
- This information has not been added.
User Reviews
26
Feb
30
Aug
Posted by Anonymous
I am making a warrantee claim on my Weber Spirit S 210 Gas grill.
As you can see(photos attached) the structural integrity is compromised.
the back of structure has burned out.
I am requesting full replacement as per my purchase agreement.Also attached is original order form.I am told only a cooking box will be replaced and it is incumbent for me to disassemble myself an repair. Almost impossible to make a e-claim. USA is not covered online. could have bought another brand for far less money. I believe Weber warantee is false and misleading.
thank
24
Jul
Posted by Al
Terrible customer service. I have a claim on one of their grills that caught fire its been a month since I filed the claim and have spent hours and repeated calls to their customer service trying to get someone their to respond back with a decision.
This company may think they have customer service but they are far from it.
27
Oct
Posted by Anonymous
I own two Weber kettle grills, a smoky mountain smoker, a kettle rotisserie and a portable Weber gas grill. I couldn't be happier with the Weber products. I have had a few minor issues with damages through shipping and the customer service was top notch,hassle free and resolved the issues immediately. Thank you for great products and better customer service.
03
Jul
Posted by Paul S
I appreciated how easily I could contact a customer service rep by phone without going through a long menu of choices. She was friendly, understanding and very helpful in resolving my problem. Best customer service I have experienced anywhere in a long time. Weber Grill is a great product and the company stands behind it.