Old Time Pottery customer service

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Customer Service

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Phone: 615-890-2100

  • How to reach a live person:
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  • Hours of Operation:
    • Mon-Fri 7:30am-4pm
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
    • The number above is to the Old Time Pottery corporate office. Most inquiries should be handled by calling your local Old Time Pottery store.

User Reviews

05
Jul

Posted by Sam


on 7/5/21 at 10:41PM

I currently work at the Mobile, Alabama store, I love this location and my current job there; however, I also loved my old town and beach life. Recently, however, I learned about a brand new store back where I lived recently in Stuart, Florida. I'm curious to find out more details about that location...Ii lived in Stuart and did for over a decade, I am familiar with that area, and as I've been with Old Time Pottery for almost a year... I am also familiar with the company and out products and protocols.

04
Aug

Posted by Brandon


on 8/4/20 at 11:55AM

Knoxville, TN location has horrible management. Online ordering charged me for an item the store did not have in stock, so I was told I would be refunded that amount. When questioning the manager about why the full charge posted to my account, I was called a liar and still have not received my money. That's $50.00 this company stole from me. Change your management or teach them customer service. At this point I would not hire anyone I've came in contact with at your store. Not even to clean the inside of my dumpster.

21
Mar

Posted by Janie


on 3/21/20 at 4:50AM

It was such a pleasure being in your store yesterday. I met one of your sales girls at the cash register. Her name was Vernice Boyce. She met me with the sweetest smile and continued that way through my entire purchases. In this day, so many people are unhappy with their jobs and pass this on to their customers. I will look forward to shopping in your store and hope I get to enjoyed this young lady again. She made my day brighter!

12
Nov

Posted by Merci


on 11/12/19 at 4:07PM

The old time pottery in pigeon forge use to be a really nice place. Dont get me wrong most of the employees are very helpful and nice but management is a whole other thing. I know they changed management this year and it was not for the better. They only have 3 registers open most days and they have long lines. The cashiers do their best but where are the managers to back them up? And from some conversations I overheard the employees aren't getting that help. The cashier upfront paged at least 3 times for someone named max, which I believe is a manager, but never got a response that I saw. I would suggest someone go there and spend some much needed time teaching them about customer service in a tourist town. People were leaving there shopping carts full of stuff and walking out the door. That's money that your losing.

01
Sep

Posted by Anonymous


on 9/1/19 at 1:07PM

There is a hurricane coming; why are your stores open??? Send employees home to prepare and help their families!!

View all 22 Old Time Pottery customer service reviews »
Customer Service Ratings

Based on 150 votes.

3.0

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Hours of Operation

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Old Time Pottery customer service news
Old Time Pottery returning to area at 8939 S. Memorial Drive

News of the home decor store re-establishing its local presence was mentioned Wednesday during the Greater Tulsa Commercial Market Update, an annual conference sponsored by the Greater Tulsa Association of Realtors that features overviews of ...

Old Time Pottery adds store in Largo

LARGO — A home decor and furniture store opened Thursday at 1111 Missouri Ave. N, according to a news release from the Central Pinellas Chamber of Commerce. This is Old Time Pottery's fourth location in the Tampa Bay area, joining stores in Kenneth ...

Old Time Pottery to open in West Chicago

WEST CHICAGO – Old Time Pottery will open later this summer in West Chicago, offering shoppers the latest in affordable and unique home decor items. The newest midwest location of the family-owned chain will open in the Mosaic Crossing Shopping ...

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