Posted by Anonymous
After the sudden and tragic death of my son, I have not been able to get a refund for a flight that I bought him next month. This has caused me additional stress and heartache. Please help me get a refund that is due to me.
Spirit Airlines customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Spirit Airlines.
09
Nov
11
May
Posted by Anonymous
I would very much appreciate it to talk to a person about canseling membership I do not want the renewal which you removed from my account without sending me a renewal reminder that I wasnâ��t even aware of a yearly fee until u took it out of my account so I want it closed immediately you can reach me at(814)� 421-7828 thank you Robyn the merchant
02
May
03
Apr
30
Nov
08
Nov
Posted by UnHappy Customer
I want a full refund on my flight all I got offerred was a $25 credit!!!! After paying $440!!!! For 3 flights!!! Never again!!!! Flying Spirit NEVER!!
I purchased 3 flights Monday, Nov 6th (2 days ago) from Orlando to Boston to FINALLY see my MOM again for THANKSGIVING!!! Today, my doctor told me my heart condition has worsened and unfortunately FLYING IS NOT AN OPTION!! Neither is raising my heart rate! I just relocated to Florida and have NO FAMILY here to help me. I have 2 kids and no job! The flight was paid with money my family up north in MASS sent me, who want to see me and my kids. However, I have to wait before being able to fly again. Minimum 6months to a year, depending on my test result at that time. I called into spirit to explain my condition a rep who works with A SUPPOSEDLY MANAGER/SUPERVISOR Mr. Harvey T at Spirit Airlines simply kept repeating their 24hour policy... its been less than 48 hrs since I booked the flight. This rep and ALL THE OTHERS including 2 SUPERVISORS just kept doing the same, even after explaining my reasoning for needing to cancel my flight of $440. all they could offer was a $300 cancellation fee and a $25 airline credit!!!!! OUTRAGEOUS!!! They were not empathetic at all and were like ROBOTS!! As if I were not human as if I dont deserve a real person to speak with! They just kept reading their little scripts!!! They have played me before where I had to pay for $300 "change fee" because I was 2 minutes late to the airport!! My phone was not allowing me to check in online! I am requesting my full refund MR Robert Fornaro PRESIDENT OF SPIRIT AIRLINES and MR Brian McMenamy Vice President of SPIRIT AIRLINES! This is the 2nd time your company shows EXTREME LACK OF PROFESSIONALISM, EMPATHY, and PROPER CUSTOMER SERVICE!!! WE ARE HUMANS NOT ROBOTS!!!
27
Sep
Posted by ci
I've been contacting Spirit for a refund for a cancelled flight but it's been a month and i haven't gotten a clear answer. They keep on passing me along. I'll file a DOT complaint instead. They're incompetent and unprofessional. They should be bankrupt.
To anyone with complains file your complain to DOT and let them know that we cannot just let them treat us like a crap.
12
Sep
22
May
Posted by Deb
My elderly parents (82 & 87)approached the check-in desk one hour before the flight was scheduled to depart and were told the doors of the plane were closed already and were not allowed on the plane. The person at the ticket counter told them they would refund their fare. This was not a mere inconvenience to my parents, it became quite a hardship trying to get a flight home to Colorado from Florida. The customer service level with this airline was beyond inferior.
I've been trying to reach the airlines for almost a month regarding the refund that was never sent. Still looking for a phone number in order to reach a live human being. This is the worst company I've encountered in a very long time.
Highly recommend avoiding this airline.
02
Mar
25
Jan
Posted by Keith
Can you please have someone anyone answer a phone... The online thing keeps saying there is a problem with my order and gives me no confirmation# and now I have 2 pending transactions for my efforts and no tix!!!!! And now I'm missing the deadline for the original cost and have no one to talk to to fix it and give me the tix or my money back
25
Jan
16
Jan
03
Jan
17
Dec
05
Dec
Posted by Anonymous
To whom it may concern,
I decided to try Spirit airlines for a job interview I had in Ohio earlier this week. I purchased through you a round trip ticket and paid $100 for my round trip suitcase. When I was at the Akron airport, I was told that I was not on the system even after I provided my confirmation number. Since I had to be back to Florida by Friday, I was forced to purchase another return ticket as well as another $50 for my suitcase. I was forced to pay $295.10 in order for me to get on that return flight to Tampa, Florida. I have left a detailed message for someone in Customer Service for Spirit airlines and have had no response. By the way, this was also my first time with Cheapo-Air. I expect that this problem will be resolved soon.
Thank you for anything to can do to help solve this matter. I will provide for you all the information regarding my return flight which I had purchased through Cheapo-Air and was forced to purchase again in order to board the airplane.
04
Dec
04
Dec
Posted by Summer101
I have been trying to get a hold of a person to talk to on the phone about an issue I had with my flight but I cannot get a hold of a live person. It is extremely frustrating.
I left out of Atlanta to go to Las Vegas but I had a connection in Houston,Texas. When I was checking into my flight in Atlanta, the spirit airline attendant told me that my bag could be used as my one personal item. I got on the flight in Atlanta fine but then when we landed in Houston for our connection the spirit attendant was extremely rude and made me pay $100 to carry-on my one personal item even though it fit into the personal item size parameters. She did this to about eight different people and everyone was extremely mad and said that they would never fly Spirit Airlines again.
I have been calling and calling to try to get a hold of someone in order to get reimbursed for that ridiculous $100 that the Spirit airline attendant forced me to pay, but of course I can't get a hold of anyone.
29
Nov
22
Nov
27
Oct
21
Oct
Posted by Anonymous
this Airline is incompetent I would not switch names on my reservation one week prior to departure They delayed my flight approximately 5 times and on the final time their pilot decided not to fly so they cancelled our flight till the next day I had car rental reservations hotels did not offer reimbursement for that get to the airport the next morning supposed to leave at 8:30 show up flights not leave until 9:45 I have event tickets and other plans and scheduled and they have disrupted my entire vacation used a vacation day for the delay I never refuse any explanation for the delay or any other inconveniences they might have cost terrible Airline would never fly them again and would not ever recommend them again to anybody
