Flag Spirit Airlines Customer Service Review

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My elderly parents (82 & 87)approached the check-in desk one hour before the flight was scheduled to depart and were told the doors of the plane were closed already and were not allowed on the plane. The person at the ticket counter told them they would refund their fare. This was not a mere inconvenience to my parents, it became quite a hardship trying to get a flight home to Colorado from Florida. The customer service level with this airline was beyond inferior.

I've been trying to reach the airlines for almost a month regarding the refund that was never sent. Still looking for a phone number in order to reach a live human being. This is the worst company I've encountered in a very long time.

Highly recommend avoiding this airline.


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