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I want a full refund on my flight all I got offerred was a $25 credit!!!! After paying $440!!!! For 3 flights!!! Never again!!!! Flying Spirit NEVER!!
I purchased 3 flights Monday, Nov 6th (2 days ago) from Orlando to Boston to FINALLY see my MOM again for THANKSGIVING!!! Today, my doctor told me my heart condition has worsened and unfortunately FLYING IS NOT AN OPTION!! Neither is raising my heart rate! I just relocated to Florida and have NO FAMILY here to help me. I have 2 kids and no job! The flight was paid with money my family up north in MASS sent me, who want to see me and my kids. However, I have to wait before being able to fly again. Minimum 6months to a year, depending on my test result at that time. I called into spirit to explain my condition a rep who works with A SUPPOSEDLY MANAGER/SUPERVISOR Mr. Harvey T at Spirit Airlines simply kept repeating their 24hour policy... its been less than 48 hrs since I booked the flight. This rep and ALL THE OTHERS including 2 SUPERVISORS just kept doing the same, even after explaining my reasoning for needing to cancel my flight of $440. all they could offer was a $300 cancellation fee and a $25 airline credit!!!!! OUTRAGEOUS!!! They were not empathetic at all and were like ROBOTS!! As if I were not human as if I dont deserve a real person to speak with! They just kept reading their little scripts!!! They have played me before where I had to pay for $300 "change fee" because I was 2 minutes late to the airport!! My phone was not allowing me to check in online! I am requesting my full refund MR Robert Fornaro PRESIDENT OF SPIRIT AIRLINES and MR Brian McMenamy Vice President of SPIRIT AIRLINES! This is the 2nd time your company shows EXTREME LACK OF PROFESSIONALISM, EMPATHY, and PROPER CUSTOMER SERVICE!!! WE ARE HUMANS NOT ROBOTS!!!


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