Posted by Murfin
I have used your product for years but after you decided to take away the 110 plug I quit buying your product. I was shocked when I found that it came with a USB only.
Sonicare customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Sonicare.
10
Jan
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Jul
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May
Posted by BRIAN O'REILLY
To. Whom it may concern... I now have 2 Air Floss units which are not working. Have been using the Air Floss now for 5 years with great results. The problem is over that period I've had at 4-5 units fail. The problem is the time it takes to receive a replacement unit takes so long that I go out and buy a replacement which invariably fails. Please advise what I need to do. I've registered by purchases on and off during the years. Hopefully with my information you can help.
Brian O'Reilly
25
Mar
Posted by Kata
Please start making color coded the attatchemt brushes. Putting a small dot or a square it totally useless and very hard to see. I'm tired of using my husband toothbrush, they are next to each other and I always grab his. Please make it user prendly for a customer and more usable. Otherwise I'm gona have to go with something else .
11
Mar
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Feb
25
Jan
14
Jan
Posted by Anonymous
Called today about my daughter's Sonicare toothbrush that was vibrating too fast and was hurting her teeth when she would brush. Customer service representive was so helpful and had me try several different things to see if the vibration would change......no change. My daughter has had the toothbrush since the end of December, 2016 so the representive is going to replace it for her.
The lady I talked with was very kind and helpful. Thanks to Phillips Sonicare for your helpful customer service representives.....especially the lady that I talked with today!
12
Jan
Posted by howjan
Horrible customer service and support. Sonic care flosser stopped working and it was still under warranty. I contacted customer service, and they said they did not have a replacement but would refund my money. Keep in mind this was August 2016. They sent the packaging I needed to return the product. They did receive it and told me the check was in the mail. I have continued calling and emailing this company. They lie....the check is in the mail....a manager will call you withing 48 hours. It is January 12, 2017....I still have not spoken to a manager or received a check in the mail....really pathetic.
14
Dec
02
Nov
07
Oct
Posted by Thenern
I Am Registered With You For My Sonocare Electric Tooth Brush . I Haven Not Had It For A Long Time And It Should Be Under Warenty. It Will Not Hold A Charge And A Two Mi Ute Brrushing Is Out Of The Question. This Is Not My First One. Ihave Beenusing Them For Years..and I Would Like To Continue
14
Sep
Posted by Back to CyberSonic!
THEY JUST LOST ANOTHER CUSTOMER AND MY RECURRING BRUSHHEAD PURCHASES (which I told them too!). My total phone call was an hour, mostly on hold waiting for a supervisor - I guess there are a lot of unhappy folks. Prior to my 2 year old Philips Sonicare with UV base (about $200), I had an amazing CyperSonic toothbrush - the handle/base literally lasted 15 years with free brush heads for life. Because I cannot provide a reeipt, even though I offered to mail them the handle which is broken, they would not replace it. Their only offer was 15% off and the first brush heads free. I would MUCH rather invest in another base and handle from Cybersonic and know it will work. Clearly it was purchased or it would not be in my possession - very frustrated when companies do not stand behind their expensive products. I'm mad at myself for not sticking with a product that I knew worked and lasted well beyond it's original investment value!
14
Sep
Posted by Anonymous
Horrible support phone service. I repeated the home address and email address and they still got it wrong. Found this out when my replacement handle never showed up. Called back and found they sent it to the wrong adress.The second time i called they told me it was it transit to the wrong address. The support person told me to call FedEx to change the address. Come to find out the shipper can only change the address.Called back of course. This went on and on.Terrible
07
Sep
Posted by J_Alexis
I just contacted them using this information and the woman was extremely helpful and polite. My toothbrush broke and I have been very upset about it because I love it so much and because it was so expensive. They are sending me a replacement and also a return shipping label so I can send my broken brush back to them.
Excellent customer service and they fixed my issue on the first try and within 10 minutes. The only disappointing aspect is the new toothbrush will only be covered under the remaining time left on my original warranty. So if the replacement breaks, I'll have to buy a new one.
As far as the customer service goes, I couldn't have asked for anything better. This is the exact opposite of Comcast/Xfinity customer service which is the ABSOLUTE WORST! Yay for Sonicare!
25
Aug
Posted by KKW
Philips Sonicare customer service has always, and I repeat always, been courteous in the multiple interactions I've had with them over the years. They have always offered me a replacement product or part even when my warranty had expired. They send a return shipping label to send back the defective item, so there is no cost to the customer.
25
Mar
Posted by Anonymous
Absolutely the worst Customer Service you will ever experience! I received a replacement toothbrush 3 months ago and I'm told it's out of warranty. The Customer Service rep tells me the new toothbrush is 3-4 years old based on the serial number! Who sends a 3-4 year old product for warranty replacement? Customer Service representatives are argumentative and not willing to listen to common sense.
HORRIBLE WARRANTY, RIDICULOUS CUSTOMER SERVICE!!
09
Jan
26
