Singapore Airlines customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Singapore Airlines.

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18
Aug

Posted by LINDA


on 8/18/19 at 2:06AM

Let me do a give you our latest and updated Finance Available - Show me a bank Statement with a Minimum of 125,000 and I can get you 10M in 10 days or Less - 100M in 30 days and 250M in 45 days as a Joint Venture Partner 50/50% Even Split - Send me the Project business Plan with Financials and We can get you Non-recourse Financing - when we approve the project - The Total Cost is 250,000 to receive the funding - We will JV with you - Send me the Bank Statement - Passport and a KYC 125,000 - and we will fund you in days - Contact us at [email protected]

06
Dec

Posted by Hardy


on 12/6/15 at 12:47PM

made a mistake of using maiden name on ticket, applied for name change though kayak and airfare.com went back and fourth calling airfare.com and Singapore airlines more than 10 times to hear a new story each time

Drove 2 hours to SF airport to be treated as fool and being laughed at and finally cancelled trip and got no refund

This is how they treat there customer, i ll never ever do any business with these thugs, i wish bad luck to there business

Thanks for screwing up so bad

29
Oct

Posted by farstar


on 10/29/14 at 12:26AM

It seems as if they avoiding human contact at all cost.

25
Oct

Posted by Anonymous


on 10/25/14 at 9:36PM

I am trying to join Kris Flyer but the mandatory drop down boxes don't "drop down" so I can't complete the form as it won't allow me to proceed without completing the information. I can't seem to find any other way to contact Singapore Airlines except through this page. My laptop allows cookies,

21
Feb

Posted by sembatya mercy


on 2/21/14 at 12:34AM

Hi,



Below is information i received, is it real.




Singapore .





We are officially notifying you regarding the Special Yearly Package Promotion Gift from the Board and Directors of the Singapore Airlines and the KrisFlyer Membership Services which is approved and confirmed by the Singapore Changi International Airport and the Directors of the Singapore Airlines. Package Promotion Gift from the Board and Directors of the Singapore Airlines and the KrisFlyer Membership Services which is approved and confirmed by the Singapore Changi International Airport and the Directors of the Singapore Airlines.



This is to inform you that your email address was randomly selected by Singapore Airlines Ltd Exclusive List of 10,000,000 Million internet users ' e -mail deleting individual and corporate entities around the world, this year January 2014 .






File your claim today by sending the details below for the following information is to process your winnings to you ;



Contact : Sam Lee


Once again congratulations from Singapore Airlines Ltd management and staff .

20
Jan

Posted by Fenwaylaw


on 1/20/14 at 12:18PM

Dear Sir or Madam:



This letter serves to commend the excellent service I received as a passenger on Singapore Airlines Flight SQ026, on January 09, 2014- on part of my return trip from Frankfurt, Germany, to New York City, New York. Specifically, I want to acknowledge two of your cabin crew members for their exceptional work in making my flight one of the best that I have had in my 30 years of flying. These two outstanding individuals who assisted me throughout the flight were Mr. Foo See Kwang and Ms. Yong Zi Hui. 



I flew with Singapore Airlines from Boston, Massachusetts, to visit my wife who lives and work in Singapore. She is a Singaporean who had insisted adamantly that I book all my travels with Singapore Airlines prior to my trips. I thought she was nationalistic and biased in supporting her domestic airline company, since she is after all a Singapore national. However, I now have experienced firsthand and believe without reservations how wonderful Singapore Airlines really is. My wife Joycelyn has always flown with your carrier. She has now easily made me a convert. 



Throughout my long flight back to the United States, I was very impressed with how Mr. Foo See Kwang and Ms. Yong Zi Hui each carried themselves. They went around the cabin incessantly throughout the flight to make passengers' air travel experience the most pleasant it could be. They were very accommodating and were professional with how they carried out their tasks. They smiled each time I see them passed by my seat. I have never seen such dedication and attention to details as I have in the way these two individuals rendered service. Mr. Yoo See Kwang offered candies to passengers, and I even overheard him talking with a small group of young travelers. It was evident to me that he was trying to make them all feel at ease with flying. He succeeded when I hear the kids laughed and smiled back at him.



I wish I have a change to meet these two airline attendants again to express my gratitude to them for making my trip very comfortable and memorable. They each made me feel like a highly valued customer. As a law student who is now frantically preparing for the upcoming bar exam in February, I am extremely busier than ever these days. Therefore, to take time and write to share with you is a true testament that I have deep respect for the work you and your employees are doing. 



These two individuals have earned my admiration. Ms. Yong Zi Hui and Mr. Yoo See Yong have made a difference for me. They are remarkable assets to Singapore Airlines; and with this, I want to let you know that I will try from now on to book all my flights with Singapore Airlines. I will also help to get the word out about how positive experience with your company was. Keep up the great work!



Sincerely,



Mr. Sy Phan

Doctor of Jurisprudence 

19
Jan

Posted by MS SARWARJAN BINTI MOHAMED ARFAN


on 1/19/14 at 6:29PM

Attn : Mr Goh Choon Phong

Chief Executive Officer

Singapore Airlines

January 20th, 2014



Re : Flight ticket refund



Dear Mr Goh,



I'm REALLY SICK with the SIA-North America's staff SLOPPY ATTITUDE, namely Mahendra Hingmire from & Ms Ramona from in NOT crediting my money (AUD 1670.25) into my HSBC Visa Debit card since January 16th for my son,ERNEST TCHAIKOVSKY ARFAN (Australian Passport # : 5439236)! I forwarded emails to BOTH of them THIRTY TIMES & it REALLY ILLUSTRATED their SLOPPY ATTITUDE. Is this the kind of personnel who will be representing SIA PREMIER image???????



I'd appreciate if you could give BOTH of them a nudge from their comfort zone!



Regards



Ms Sarwarjan binti Mohamed Arfan

20
Sep

Posted by Teardrop


on 9/20/13 at 12:45AM

It would be nice if the customer service operator new what he was talking about. It is so easy to book a flight, however when it comes to canceling it seems bigger than Ben-Hur. I have rang customer service and have been given the run around and also emailed twice and I am starting to feel that there is no service industry any more. I have flown with Singapore airlines in the past and once you have boarded they are magnificent. I wish I could say the same about their administration staff. I just want to cancel due to a sudden illness with my spouse and get confirmation in writing to send to my insurance company. Now how hard is that!

23
May

Posted by Anonymous


on 5/23/13 at 2:17PM

My name is Bajit Randhawa and I took a flight from Singapore on march 3RD 2013 AND FLIGHT WAS DELAYED IN Hong Kong for 16 hrs due to mechanical problems. I have an Insuarace claim and they want your airlines to give me an explanation for delay in writing and I do not have the info. pleasesend me details. The flight was at 930am SQ9002 on 3rd march from Changi airport.

27
Nov

Posted by Singapore airline


on 11/27/12 at 10:28AM

No response on 24 hour customer care

17
Sep

Posted by Anonymous


on 9/17/12 at 11:19AM

Hi, I recently purchased a Tommy Hilfiger watch in flight en route from Singapore to Johannesburg. It comes with a worldwide warranty. The watch dropped from a bedside table and the long arm came loose. We searced the web for help and after a very extensive search, this was the outcome:
Just a tip - do not sell products where back-up warranties are not readily available - my friend had it repaired at own cost

"Dear Valued Customer:

Thank you for your inquiry.

You are correct we do not have an authorized service center in South Africa.

Your options are to send your watch to the United States or Canada if you feel Egypt is perhaps too far. You may also check with the authorized retailer where you purchased your timepiece. Below you will find the addresses. Include your warranty protection card or proof of purchase if the timepiece is still within the warranty period. If your watch is out of warranty, you will receive an estimate indicating all repair costs. Upon receipt of your timepiece, a watchmaker will gladly provide you with a written evaluation. The packing, mailing instructions and mailing address are as follows:

THE SERVICE CENTER
7501 N. HARKER DRIVE
PO BOX 195
PEORIA, IL 61650-0195
309-282-0113 Phone
309-692-8375 Fax

[email protected]
MOVADO GROUP OF CANADA INC.
80 TIVERTON COURT
SUITE 601
L3R OG4
MARKHAM-ONTARIO
CANADA
905-415-0536
[email protected]

1. Include a letter with specific information about the problem of your watch. List all the items you would like to have repaired. Enclose your name, address and telephone number.
2. Pack your watch securely in padded wrapping materials (for protection against shock) in a sturdy box sealed with tape. Please do not use the gift box your watch came in, as it may be damaged in shipping or in handling.
3. Ship via registered and insured mail. Remember to insure the watch for its full replacement value.

Best regards,

Customer Service
Movado Group Inc."

06
May

Posted by Anonymous


on 5/6/12 at 7:05PM

very bad, in fact the worst customer service ever. your recording is stupid, and error. it does not ask the right questions, and always repeat and give unnecessary answers. hard to reach customer service for reservation. change it please.

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