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Dear Sir or Madam:



This letter serves to commend the excellent service I received as a passenger on Singapore Airlines Flight SQ026, on January 09, 2014- on part of my return trip from Frankfurt, Germany, to New York City, New York. Specifically, I want to acknowledge two of your cabin crew members for their exceptional work in making my flight one of the best that I have had in my 30 years of flying. These two outstanding individuals who assisted me throughout the flight were Mr. Foo See Kwang and Ms. Yong Zi Hui. 



I flew with Singapore Airlines from Boston, Massachusetts, to visit my wife who lives and work in Singapore. She is a Singaporean who had insisted adamantly that I book all my travels with Singapore Airlines prior to my trips. I thought she was nationalistic and biased in supporting her domestic airline company, since she is after all a Singapore national. However, I now have experienced firsthand and believe without reservations how wonderful Singapore Airlines really is. My wife Joycelyn has always flown with your carrier. She has now easily made me a convert. 



Throughout my long flight back to the United States, I was very impressed with how Mr. Foo See Kwang and Ms. Yong Zi Hui each carried themselves. They went around the cabin incessantly throughout the flight to make passengers' air travel experience the most pleasant it could be. They were very accommodating and were professional with how they carried out their tasks. They smiled each time I see them passed by my seat. I have never seen such dedication and attention to details as I have in the way these two individuals rendered service. Mr. Yoo See Kwang offered candies to passengers, and I even overheard him talking with a small group of young travelers. It was evident to me that he was trying to make them all feel at ease with flying. He succeeded when I hear the kids laughed and smiled back at him.



I wish I have a change to meet these two airline attendants again to express my gratitude to them for making my trip very comfortable and memorable. They each made me feel like a highly valued customer. As a law student who is now frantically preparing for the upcoming bar exam in February, I am extremely busier than ever these days. Therefore, to take time and write to share with you is a true testament that I have deep respect for the work you and your employees are doing. 



These two individuals have earned my admiration. Ms. Yong Zi Hui and Mr. Yoo See Yong have made a difference for me. They are remarkable assets to Singapore Airlines; and with this, I want to let you know that I will try from now on to book all my flights with Singapore Airlines. I will also help to get the word out about how positive experience with your company was. Keep up the great work!



Sincerely,



Mr. Sy Phan

Doctor of Jurisprudence 


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