GameFly customer service

Please find GameFly customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the GameFly listing at any time if you have new information.

Customer Service

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  • How to reach a live person:
    • Press 5 when recording begins playing.
  • Hours of Operation:
    • Phone Support: 12pm-4pm CST
      Email Support: 8am-7pm CST
  • Email:
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


I would like to receive a refund of my previous payment due to the fact the game I rented did not work

Posted by Anonymous


Hey I don't understand why there isn't one person I can call to figure out where my game is . its been 8 days and still there's no update saying it was sent out I need to know by tomorrow. If not I'm pretty sure I'm going to cancel my membership

Posted by coricans


I recently canceled my account while still having a game out. Got an email from you guys telling me to just return my game within 7 days for a refund of 1 month. I sent it in the next day, got my refund. Then 2 days later I was charged for another month of your service and shipped another game. I've checked your website I'm still not a member so fix this garbage I will just deactivate my card if I get charged again.

Posted by Mary


I cannot get my membership canceled! They keep asking me for my email address and password but I dont remember them its been so long!!!
How do I get my membership cancelled???

Posted by John


Canceled my trial before time and sent in the last game I had out to the mail and still got charged for it Thanks gamefly

Customer Service Ratings

Based on 552 votes.

2.3

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Corporate Office

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Customer Service Scoreboard

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GameFly customer service news

Gamefly: When a great site offers STUPID customer service

And, I will continue to use them, even though I'm about to share with you the stupidest customer service incident I have ever encountered in my days of being a smart consumer. As everyone knows, around April 19th, the Playstation network crashed and ...


GameFly Wants to Deliver an IPO

To build its success, GameFly has focused on providing an extensive selection of titles, strong customer service and savvy marketing programs. ...


Gamefly: When a Great Site offers BETTER Customer Service

Now, with the PSN outage, Gamefly like other retailers had one heck of a customer service mess on their hands - one that was not by their making. In this case, it impacted their thirty day grace period. On a local store front, this is an easy fix. ...

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