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Hi, I recently purchased a Tommy Hilfiger watch in flight en route from Singapore to Johannesburg. It comes with a worldwide warranty. The watch dropped from a bedside table and the long arm came loose. We searced the web for help and after a very extensive search, this was the outcome:
Just a tip - do not sell products where back-up warranties are not readily available - my friend had it repaired at own cost

"Dear Valued Customer:

Thank you for your inquiry.

You are correct we do not have an authorized service center in South Africa.

Your options are to send your watch to the United States or Canada if you feel Egypt is perhaps too far. You may also check with the authorized retailer where you purchased your timepiece. Below you will find the addresses. Include your warranty protection card or proof of purchase if the timepiece is still within the warranty period. If your watch is out of warranty, you will receive an estimate indicating all repair costs. Upon receipt of your timepiece, a watchmaker will gladly provide you with a written evaluation. The packing, mailing instructions and mailing address are as follows:

THE SERVICE CENTER
7501 N. HARKER DRIVE
PO BOX 195
PEORIA, IL 61650-0195
309-282-0113 Phone
309-692-8375 Fax

[email protected]
MOVADO GROUP OF CANADA INC.
80 TIVERTON COURT
SUITE 601
L3R OG4
MARKHAM-ONTARIO
CANADA
905-415-0536
[email protected]

1. Include a letter with specific information about the problem of your watch. List all the items you would like to have repaired. Enclose your name, address and telephone number.
2. Pack your watch securely in padded wrapping materials (for protection against shock) in a sturdy box sealed with tape. Please do not use the gift box your watch came in, as it may be damaged in shipping or in handling.
3. Ship via registered and insured mail. Remember to insure the watch for its full replacement value.

Best regards,

Customer Service
Movado Group Inc."


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