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It would be nice if the customer service operator new what he was talking about. It is so easy to book a flight, however when it comes to canceling it seems bigger than Ben-Hur. I have rang customer service and have been given the run around and also emailed twice and I am starting to feel that there is no service industry any more. I have flown with Singapore airlines in the past and once you have boarded they are magnificent. I wish I could say the same about their administration staff. I just want to cancel due to a sudden illness with my spouse and get confirmation in writing to send to my insurance company. Now how hard is that!


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