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Attn : Mr Goh Choon Phong

Chief Executive Officer

Singapore Airlines

January 20th, 2014



Re : Flight ticket refund



Dear Mr Goh,



I'm REALLY SICK with the SIA-North America's staff SLOPPY ATTITUDE, namely Mahendra Hingmire from & Ms Ramona from in NOT crediting my money (AUD 1670.25) into my HSBC Visa Debit card since January 16th for my son,ERNEST TCHAIKOVSKY ARFAN (Australian Passport # : 5439236)! I forwarded emails to BOTH of them THIRTY TIMES & it REALLY ILLUSTRATED their SLOPPY ATTITUDE. Is this the kind of personnel who will be representing SIA PREMIER image???????



I'd appreciate if you could give BOTH of them a nudge from their comfort zone!



Regards



Ms Sarwarjan binti Mohamed Arfan


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