National Grid customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from National Grid.

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Viewing National Grid customer service reviews 1 - 25 out of 27
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08
Oct

Posted by Rosie


on 10/8/16 at 9:22AM

My landlord turned off my gas intentional cause she lost in court. The city came cause I called 311and police came and they went to my neighbors and they had gas.the police was banging on her door but, she didn't open the door so city came and found an illegal line that was going to create a gas leak. The first time I called asking them why there was no gas and hot water for 2 months so I called national asking him what is going on and he asked my address and he said the landlord had an illegal line the was going to create agas leak and she had to get a licensed contratorto fix the problem by a certain date. I thank the man who helped me! I just called again and the lady was rude and said she couldn't give me no information. What are there going to do if building would had exploited. I am scared living after 13 yes. Pleae national grid, the landlord's

25
Apr

Posted by kwozny


on 4/25/16 at 5:39PM

horrible, thieves, liars, reported to credit agency THREE DAYS after bill was due 1 day before payment debited from my account - been having problems with them since day one.

25
Apr

Posted by kwozny


on 4/25/16 at 5:39PM

horrible, thieves, liars, reported to credit agency THREE DAYS after bill was due 1 day before payment debited from my account - been having problems with them since day one.

08
Apr

Posted by Coyote1751


on 4/8/16 at 9:28AM

never have an electrical outage. use their website and the times of repair changed 6 times and now have the 6th different time. Even once the website stated repaired when it was not!!!!!
took 20 hours to get a live person. National Grid wants your money but not your problems. Thank goodness it is April and not the winter.

26
Jul

Posted by steven kaye


on 7/26/15 at 4:12AM

was not able to register tried thirty times with valid pw valid email valid everything power outage off

11
Jun

Posted by Anonymous


on 6/11/15 at 3:51PM

I live finally to day I got my solar panels installed. I've been waiting for 6 months ++++ for this to happen as I am sure it is the wave of the future. I have heard that it is a long wait for the utility company to come out and do what ever inspection that they do. I se all my friends and neighbors with their systems up and running and I am hoping that mine will get up and go real soon like tomorrow. or at least real soon. the bills that we have been getting are killing me so please work as quickly as you can to put us on line. Thanks so much for hearing me out yours Truly Reed Coles

01
Apr

Posted by Anonymous


on 4/1/15 at 9:41AM

Please speed up the process of activating my solor system. We are only waiting for your meter change. We had solor operation since December and not able to use it. My National Grid case # is 18548006. Our Name on bill
Thank You

Kenneth Gagne

31
Jan

Posted by Anonymous


on 1/31/15 at 8:26AM

How does a bill go from $87.46 one month and the next month $429.40? I live in a small 1 bedroom apartment??? Does anyone have an answer to this?

20
Jan

Posted by Km


on 1/20/15 at 11:59AM

Awful, awful,awful!!!! Crew came and dug up half our lawn while we were at work- given NO notification!- called and was given absolutely NO information as to why or what happened! Multiple representatives were rude and of no assistance. On hold for way too long and still have no answers-just a great big hole in my previously well maintained front lawn! HORRIFIC!

06
Nov

Posted by Anonymous


on 11/6/14 at 12:40PM

I received a phone call stating that my bill was not paid. I called customer service to see if they had received my payment and I was told they couldn't a swer that question because my name is not a secondary on this account. So, now I may have a past due bill, which I did pay, but no one can tell me if the check cleared. How do I resolve this issue, oh right, you can't tell me!!!!

30
Oct

Posted by Anonymous


on 10/30/14 at 7:35AM

have been trying to speak to a human regarding a minor traffic incident I had w/ nat. grid yesterday. have been unsuccessful in this endeavor. nat. grid was doing some work on my street and left one of their pieces of equipment in the road when they left. I happened to be the lucky one that ran over it and it jammed under my car. I want to report the incident in the event that I find there has been major damage done to the underside of my car. it's been beyond frustrating to be unable to speak to someone regarding this.

16
Oct

Posted by Anonymous


on 10/16/14 at 5:07AM

Thank you very much for the service you provide when the power goes out. I know you all work hard to get the system up and running again. It is always a great blessing when the power has been out, as it was during the night, and then I suddenly hear the refrigerator run or see a light come on. THANK YOU! 10/16/14, 8:06am

15
Oct

Posted by Anonymous


on 10/15/14 at 2:15AM

well pleased with the surface, no gas were there in 2 hours, fixed the problem and the engineer Mr D Routledge was polite efficient in his work and full of reassuring advice. A credit to the company.

03
Oct

Posted by Vito


on 10/3/14 at 7:05PM

They don't come to read the gas meter, then lie saying that they came and no one was home.
Even when I arranged for a special reading, they came but the reading never made it into the system, so I keep getting estimated bills and letters saying that there is no access.
Supervisors are not available.
No wonder, if there is no supervision, how can a business function properly??
They should go away wherever Lipa went.

27
Jun

Posted by BABETTE


on 6/27/14 at 8:42AM

In My 47 Years Of Life, I Have Never Had Worse Customer Service Than You. I Have Been Trying To Contact Someone To Resolve My Problem For 5 Days Now.

17
Jun

Posted by OM


on 6/17/14 at 5:15AM

They are inconsistent and difficult to deal with. I got 5 different pieces of mail from them this week alone, all stating different due amounts..one of which was a shut-off notice for being 13 days late.

Sometimes if you fall off the lowest-paying agreement, they claim they must turn you off and they cannot offer you any other agreement (there are payment agreement tiers). That's sort of fine, whatever..but then I've noticed over the years that they CAN put you back on, it just depends on what rep you talk to. Either they can or they can't. Whether or not someone isn't paying their bills (lame comments from people who don't know what it's like to be teetering on the poverty line) is irrelevant; people need electricity.. and they're getting it from PUBLIC LAND. Consider that. They have shut off power to elderly people in the dead of winter and thus people have died. They shut my power off once in February in northern NY when I had a newborn..because of a misunderstanding (well, it must've been: when I called to see why they did it, they had no record of turning me off and had no idea why it was done). I still had to pay the reconnect fee.

National Grid needs to die a slow and painful death. I've heard LOTS of horror stories.
Tesla's inventions for FREE energy, and solar power.. people!!

It's time we each start taking a stand..this is not the flipping dark ages (well.. it is if you don't pay your bill on time).

30
Dec

Posted by [email protected]


on 12/30/13 at 6:23AM

Was hung up on twice after waiting for ever.

06
Dec

Posted by Craig


on 12/6/13 at 4:26AM

Have just had my boiler serviced at 9oclock this morning when a gas leak was found.the national grid was rung immediately and the response was good.your engineer resolved the problem straight away,acting in a professional manner and gave good advice.

24
Oct

Posted by Philip1453


on 10/24/13 at 10:58AM

My gas was shut off due to gas line break early this month.. They came to light my pilot and told me my heating system was automatic, but it wasn't. Today I called to service my heat because it didn't turn on and was told my igniter was not automatic. I called customer service and spoke with Nicole and she was impatient, and rude. The gas being turned off initially cost me 75 dollars for a a gas clothes dryer repair man because no one told us our gas was shut off, now I had to spend another 60 dollars on a service call because of my pilot. I do not think it is fair that a customer has to pay for services on appliances that are not broken and could have been avoided if properly informed.

10
May

Posted by daniellenicole0612


on 5/10/13 at 11:20AM

National grid has the worst costomer service I've ever delt with, twice I've gotten polite well informed representives and informed them they were out of all the other ones who give you the run around have diffrent information then the last rep you've spoke with. This company needs training in getting on the same page an training every employee with the same knowldge.

16
Apr

Posted by Anonymous


on 4/16/13 at 3:56AM

I Have Been Trying Since Last Thursday To Fax My Payment Agreement Thet Needs To Be In By 5pm Today And It Had Been Busy Continueiously Ugh

12
Mar

Posted by Anonymous


on 3/12/13 at 10:45AM

I get the run-around every time.

12
Mar

Posted by Anonymous


on 3/12/13 at 10:45AM

I get the run-around every time.

12
Mar

Posted by Anonymous


on 3/12/13 at 10:45AM

I get the run-around every time.

21
Sep

Posted by Anonymous


on 9/21/12 at 7:38AM

I needed to speak to a National Grid representative. I went to your website and dialed the number posted there for customer service -- 800-870-1664. I dialed that number and then answered several questions on your automated message. I then spoke briefly to a person who said she only serves customers in Connecticut. I then had to dial a DIFFERENT customer service number for New York. It would be a courtesy and consideration for your customers if you put a menu of customer service numbers on your website. That way, a customer could choose the right one and only have to make one phone call. Thank you.

Viewing National Grid customer service reviews 1 - 25 out of 27
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