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My gas was shut off due to gas line break early this month.. They came to light my pilot and told me my heating system was automatic, but it wasn't. Today I called to service my heat because it didn't turn on and was told my igniter was not automatic. I called customer service and spoke with Nicole and she was impatient, and rude. The gas being turned off initially cost me 75 dollars for a a gas clothes dryer repair man because no one told us our gas was shut off, now I had to spend another 60 dollars on a service call because of my pilot. I do not think it is fair that a customer has to pay for services on appliances that are not broken and could have been avoided if properly informed.


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