Lexus customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Lexus.

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Viewing Lexus customer service reviews 1 - 25 out of 92
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18
Mar

Posted by style


on 3/18/19 at 8:44AM

We have always been fans of Lexus Brand and owned many Lexus. In trying to purchase another
2019 Lexus, we find that everyone we talk to feels the new SUV and even the ES sedan have too large an incongruous
fronts. We dislike these styles so will not consider purchasing another Lexus until the "brand" figures out that this new
"style" is disliked by many customers. Our favorite style for an ES was actually the 1997 ES. Why, car manufactures
have to redesign a great style into a enormous dud is beyond our imagination.

13
Jan

Posted by William


on 1/13/19 at 8:57AM

I would just like to say something about my local dealership...valley Lexus of modesto....I purchased a used fsport 350 from an off dealer...I put it on the local dealership schedule for maintenance. The car had 48k miles, and a full warranty for 70k miles. Shortly afterwards I noticed a problem in the transmission, it slipped out of gear when you punch it and wouldnt go back Into gear until letting go of gas...yes i bought my dream car that i couldn't drive like i wanted. I brought into dealer twice specifically to check transmission...they took it twice along with my payment, came back both times very shortly after, meaning they didnt even look at it, and told me no problems must be a glitch.....well it was no glitch, very shortly after 70k miles, like less than 71k miles guess what, my transmission failed on my dream car that I followed all specifications on...upon having it towed to dealership, almost 100 miles away while working,they wouldnt open doors to put it in safe place, I dropped in lot and told them you're taking it. To get a call in the morning saying, before they even pulled it, your transmission is shot, well duhhh. Then proceeded to tell me it would be 6 grand to fix, plus lot fees.. I told them I had it in twice to have that looked at while it was under warranty, he replied we didnt find anything, gonna cost me 6k...well I brought to the professionals didnt I??? Go off the date I brought it to you for the problem, dont charge me because you suck at your job. Well 5k dollars and performance parts included got me a great transmission, at a non Lexus transmission shop, and a really bad taste in my mouth about Lexus. I have wanted one all my life and worked hard, now this Lexus dealership has me wanting to never walk in a dealership or purchase anything Lexus again, simply because they wouldnt back up their product or their labor...the only reason I am writing now is in Hope's Japan gets word of this dealership and the ways the dealerships are screwing their customers over and giving their car a bad name. By the way they made me take out the swear words in this post.

13
Jul

Posted by BAC


on 7/13/18 at 9:03AM

CT Hybrid 37,000 mi. Door lock on drivers side replaced $600.
brought home and passenger side wouldn't work!
Clearly a defect and my warranty is over!
I have not had satisfaction with dealer and I'm going to original dealer in Annapolis!

01
Mar

Posted by Phyllis


on 3/1/18 at 2:52PM

My '97 Lexus ES 300 driver door won't open from inside or out! How can I open the door or remove the panel? The main bolt holding on the panel is hidden between the dash and closed door panel. PLEASE HELP!

24
Feb

Posted by Barry


on 2/24/18 at 6:10PM

I bought my wife a new Lexus in 2006 for our wedding anniversary. It was an IS250 and has been a good car. Lexus is pretty good about scheduling appointments and serving free food while you wait (whoopee), but lately the door panel and dash recall has tested Lexus customer service and it caused us problems. Even the a/c drainage hose clog was BS. As if we put something under the carpet to clog the hose. Thank God we caught it early before THAT caused more damage. After having the dash panel replaced our navigation system stopped working. Upon complaining, they agreed to "check the connections". Of course, they were "fine". My mistake and recommendation to all customers is before having the dash replaced, go through ALL electronics with a technician to ensure everything works BEFORE they replace the dash. You can complain until you are blue in the face but unless you do that, you are stuck with a new dash and broken electronics. I am pretty sure the dash was replaced WITHOUT THE BATTERY BEING DISCONNECTED. I wish we never had the dash replaced. I had planned on buying another Lexus in time but this changes things. I refuse to support any business after being disrespected as if we were trying to get a nav system replaced that was broken before having the dash replaced. It is belittling to customers to be told you are wrong and they are right. I even had a dash carpet cover so we could have settled for keeping the old one, I never thought this would happen. Goodbye Lexus RC, a broken nav system and a BS procedure has caused me to mark you off my list.

23
Feb

Posted by Anonymous


on 2/23/18 at 9:31AM

I have a 2010 GS350. was looking at trade in and newer model. Riverside Ca. Offered 11,000 trade but did not have the car I was hoping for. Found the car in Ontario, Ca. the sales kid with all the Asian neck tattoos referred to me as Bro, Homie and Dude. After ignoring it but feeling disrespected he turned on the stereo to show me the Levingston Stereo. This CLOWN now thinks I want to crank this as loud as possible and listen to gangster rap! I reached over turned it down and then said if you don't refer to me as Mr. Grillo you and I are going to have a problem. He had no clue why!!!! I then went inside and he said he would get the internet Manager this was after he stated upon arrival he was the internet manager. They offered 2,000 below Riverside Lexus and got defensive when I said their offer was a disgrace to the Lexus Brand. we walked immediately and will never consider Ontario Lexus again.

22
Feb

Posted by Anonymous


on 2/22/18 at 4:07PM

I recently purchased a used 2008 Lexus LS 460. I purchased my vehicle in Texas and I live in Florida. This experience with Lexus has been a complete NIGHTMARE! Now we all know once you purchase a car from the Dealership Its all shiny and pretty. I've noticed that the material on the inside of all 4 doors are literally MELTING. It looks HORIABLE!!!!! I tried to have it professionally detailed and it still looks BAD not to mention its STICKY to the touch. If that's not the worse, it gets worse than that '¦ I went to go to work and my vehicle would not START!??? I tried to get a jump, thinking it was the battery, or the starter. Nothing Worked! I got my vehicle towed to The Lexus of Clearwater Dealership'¦. Thinking they can help'¦ (WRONG). I felt like all the DEALER care about is MONEY'¦MONEY'¦MONEY (How DEEP are your POCKETS!!!! I'm a SINGLE parent, my funds are accounted for. Lexus advised me that I would need to get a diagnostic test done first on the vehicle so they can see what is wrong with it, which is $100.00. Then Lexus advised me that my Fuel Pressure Sensor has went out, and need to be replaced by ME and the cost of that will be 1500.00. They didn't mention Any RECALLs or Anything ELSE. I had to do my homework. When I looked up RECALLS for Lexus 2008 LS 460 it stated there's a recall on the Fuel System, Gasoline, delivery Hoses, Lines, Piping and Fittings. So I called the Dealer back, and they advised that according to my VIN number my vehicle was already repaired for the recall. So I would be responsible for 1500.00 bill, I then asked to speak with someone at Corporate, So the Lexus Rep passed the buck and gave me Corp. number. I then called and made a complaint and was advised someone will call me back in 2 days. Still not having a LOANER vehicle and No source of transportation. I finally spoke with a CASE Manager at Corporate and was advised that he will look into the matter and he will call me back in another 2 days. Meanwhile I've been without a Vehicle for an entire week. Yet still there is no guarantee on if my vehicle would be covered under the Recall. So long story short. '¦ I thought very highly of LEXUS and now with my material MELTING and Fuel issue's this has been a REAL LIFE NIGHTMARE. To anyone out there reading this '¦Please think twice before purchasing an LEXUS, I'm being RIPPED OFF! If a Recall part went bad again, Lexus should cover that with out question.

09
Feb

Posted by Jenny C


on 2/9/18 at 1:20AM

I purchased a Lexus 350 from this dealership January 09,2018 and at that time the vehicle was paid in full by a bank check and deposited into their account. I paid to have the vehicle shipped to me. I have been requesting the title for 1 month. I have the vehicle in my garage and unable to register it in my state (NC). I am currently renting a vehicle everyday until I am able to receive the title and register the vehicle. NC and CA both refuse to give me a temporary tag. CA because I am registering the vehicle in NC and NC because I do not have the title. I have spoken with several people (Lia Agababian, Robert Silva, Debbie, Kaynan Khlepariand and Omid) at Glendale Lexus and continue not to get an accurate answer as to when I will receive the title I am entitled to. Please save yourself the headache and frustrations and purchase your new Lexus from another Lexus dealership. I will update this post if and when I receive the title. As of today (02/09/2018) its been 1 month and I (or my bank)have yet to receive the title.

02
Feb

Posted by theresa


on 2/2/18 at 12:22PM

When I Bought My Lexus 350 The Dealer,treasure Coast Lexus In Port St.lucie,florida Through In Protection Sealant In And Out To Make A Deal. After I Moved To Nevada, I Asked For The Warranty To Be Used Here In Nevada In Case I Have A Problem With The Paint Or Leather Living Here In Nevada. They Said It Would Only Be Used In The Dealership In Florida. They Advertised An Outside Company Protection Plan. After I Called The Protection Plan,they Had No Record That I Have A Warranty With Them. This Dealership Is Misleading Customers Just To Make A Deal.

15
Jan

Posted by Mike


on 1/15/18 at 3:28PM

I just talked to a Lexus customer service agent. He was very helpful. He informed me that I NEED TO PAY $160 A YEAR TO USE THE REMOTE START FEATURE on MY key fob. This is a VERY BAD policy. I've owned 5 different Lexus vehicles. I WILL NOT buy another.

29
Dec

Posted by NA


on 12/29/17 at 11:10AM

Had a great experience with your rep. (Latoya L.). She went over and beyond to make sure that my concerns were taken care of. Good customer service is hard to find and I make sure that when I do get it, I compliment the service provided. Thanks Ms. Latoya.

27
Dec

Posted by Anonymous


on 12/27/17 at 2:33PM

I was promised by Lexus of Winter Park that they would replace my 4 door panals, due to they are melting. I have been calling them for 2 years now and they keep saying that they are on back order. Do you know if they still are. Or can you mail them to me, and my mechanic will install them.
Thank you, Gail Holder

14
Dec

Posted by Anonymous


on 12/14/17 at 9:02AM

Your customer service response is terrible. To direct a customer to your general number without the ability to directly contact a case manager or leave a message is not a great option. Have you any idea how long I was left on "hold" waiting for a response??????

05
Dec

Posted by Anonymous


on 12/5/17 at 9:11PM

Need to talk to the person in charge of handling the recall of the HS250h I have spoken to the dealer more than 3 times nobody seem to know anything, I have been promise to be called back from JM Lexus in Margate, Fl (FORT LAUDERDALE) yet no one has had the courtesy of calling or follow up, it just seem they don't want to get involve and they keep the run around and pretty much have no answer or have any knowledge of it, very unprofessional, I am very dissappointed to have bought a hybrid car and have it broken down for 6 months, lexus was not able to fix car when I got the quote then wasn't til little after The recall came on the hs250h and just seems they don't want to be responsible, to me seems like a lemon car i think I need legal help and an attorney. Someone in the Lexus

01
Nov

Posted by Eun chi


on 11/1/17 at 1:33PM

Never buy Lexus again! So many little issues and they keep coming back! With a brand new car, the maintain fee cost me more than 4 grands. I'm so sick of this car, and the service managers don't even give a damn about it. What a horrible choice I made to buy a Lexus.

24
Oct

Posted by Kathy


on 10/24/17 at 3:22PM

There is a current Lexus television ad that is very insensitive and arrogant. A young man drops business papers in the street as a Lexus approaches in his lane. The auto-brake works and disaster is averted. However, the driver of the Lexus, instead of stopping to help pick up papers out of the street, gives the guy an annoyed smirk ("how dare you drop papers in front of my fancy Lexus" ) and roars away. He continues to look annoyed and privileged as he guns his Lexus away from the poor guy he has left in the street.
This is an offensive ad that would appeal only to privileged, spoiled rich guys who want to feel superior in their Lexus. I request that you remove this ad and hire a kinder, friendlier ad agency.

19
Sep

Posted by Susan


on 9/19/17 at 9:13AM

I am the second owner for 6 months now of a 2008 LS 460 with 74k miles. I had now idea about the sticky dash issues before purchasing this car. There was no sign of this problem in December 2016. I am experiencing a melting dash and door panels that leaves black tar on my hand when I close the door. I'm not getting any help from customer service or the local Lexus dealer. This is a manufacturing breakdown and no Lexus owner should have to foot the bill for repairs in or out of warranty, below or above 100k mileage. Who knew that a car that had a retail sticker of 69k would be worth less than a 2003 GMC Envoy!

Please reply

04
Sep

Posted by Anonymous


on 9/4/17 at 9:29AM

I have been told several times at the dealership where I bought my Lexus that I would receive a letter when the Takata air bags would be replaced. So far have received nothing.

17
Aug

Posted by JoanMackCars


on 8/17/17 at 5:51PM

I love my Lexus RX 450 H 2016 the only thing I hate about it is the doughnut I will be ready in 2019 for a new RX 450 H can you answer me whether or not it will have a full size spare?

07
Jul

Posted by MARALANART


on 7/7/17 at 5:37PM

I'm leasing a 2014 Lexus G350 from Manhattan Lexus & they are unable to "sync" my phone data with the car phone system but upon entering the car the Bluetooth recognizes it & I am able to receive calls thru the car system. My carrier is Republic Wireless & the phone is a Moto g5 plus. Both Manhattan & Southampton Lexus dealers attempted to download the data (addresses, phone numbers etc) but it would only accept up to 25 entries & then shut down. As result it's almost impossible to make outgoing phone calls as the voice recognition system seems not to be conversant in English.
Would appreciate your input.

03
Jul

Posted by GingerJ


on 7/3/17 at 7:26PM

I see someone else is just as disgusted by your RS as as I am. If that jerk who doesn't stop to help the man pick up his papers is indicative of Lexus owners, then I'm glad I'm not one of them
You really need to change that commercial.

02
Mar

Posted by JBV


on 3/2/17 at 12:33PM

We have owned 3 RX models and currently have a 450H. We have been very pleased with the previous cars and overall happy with the 450H. However, the Enform add-on feature free for the first year and then and incredible $329 thereafter is totally out of line. The real rub with this is if you do not take the service you no longer have remote start from your key FOB, really!!!!!! You can by a $18k to $20K car and they come with a remote start, period.
This is ridiculous!!!!! just to drive a revenue stream.

26
Feb

Posted by cissieb


on 2/26/17 at 8:34AM

accessory suggestion

Hello,

I know this sounds like a joke but Im serious. I would like to suggest an accessory.. I would like the option of pepper spray dispensers on the front, sides ,and back of our vehicles.

With all the crazy demonstrators blocking roads and smashing cars that try to go through these blocks, it would be nice to have a way to fight back without running them down and causing injury or getting our vehicles beat up . Maybe it would even stop these crazies from blocking highways and roads, once they knew they could easily pepper sprayed.

Thanks,

Gwenn Walden,

01
Feb

Posted by Anonymous


on 2/1/17 at 6:28PM

Your new commercial where the person driving is alerted that a pedestrian is in the road. What the hell!!!
The driver is so pissed off that he has almost run someone over instead of stopping and helping...really what is the msg, get the hell out of my way!
Will never buy your cars!

01
Feb

Posted by Bquick2


on 2/1/17 at 3:36AM

My car is currently being serviced at Lexus of Naperville. It is a 2007 GS450H. I took it in for scheduled maintenance (125,000). What was to be a simple scheduled maintenance is clearly illustrating a great problem with Lexus rear brakes quality. Two years ago I had to replace my rear brakes due to them seizing up. The repair costs me $918. I had plenty of pad. I am now being told that during the inspection of my vehicle that the rear brakes are rusting to the point that they recommend completely replacing them again. A quick search on the internet I have found many owners of Lexus GS with the same problem. In fact I found a Lexus service bulletin (SC-9LB) regarding this issue. Yet each time there is a quality issue, I am asked to pay for the problem. I believe Lexus should step up and be responsible for the repair.

Viewing Lexus customer service reviews 1 - 25 out of 92
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