Lexus customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Lexus.

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Viewing Lexus customer service reviews 26 - 50 out of 92
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27
Jan

Posted by Anonymous


on 1/27/17 at 7:39AM

Lexus has the best customer service. I am writing to reflect my and my wife's unhappiness with the new RX 350 front grill! We both drive RX's and have been Lexus drivers for well over 20 years. LS and RX. Lexus designs have always been industry leaders. This is the first Lexus design that people make immediate fun of. "Cowcatcher" front end is the funniest. "Embarrassing" is the worst! We are planning to buy new Lexus' this fall but if the RX front end is still a laughing stock of car reviews and the public we'll be buying competitor vehicles due to looks even though we love the interior cabin design and performance of the RX. Please improve the ugly front grill!!! Sincerely, Chuck Sack Austin Texas

26
Jan

Posted by Anonymous


on 1/26/17 at 7:36PM

Why is leather seats in 2011 350 substandard and what can I do about it.

21
Jan

Posted by Diana


on 1/21/17 at 6:04AM

I would like to know why lexus doesn't make a convertible in awd or at least front wheel drive. Rear wheel drive is not an option I prefer or is it as safe in a convertible. I would consider a convertible by Lexus if not rear wheel drive.

19
Jan

Posted by Tom


on 1/19/17 at 2:26PM

How to reset the outside temperature on RX 350 2010 model year from Celsius to Fahrenheit I bought a car that came from Canada to the US and it bugs me can it be reset

18
Jan

Posted by Anonymous


on 1/18/17 at 8:12PM

regarding my comment on Jan 17th, I mistakenly said we have been Lexus owners for 34 years. Actually I meant we have been owners for 24 years, not 34 years, and it has been a comfort not having to deal with hardly any issues with our cars.

17
Jan

Posted by Anonymous


on 1/17/17 at 3:53PM

I have a 2010 Lexus 350RX which has only 40,000 miles. In Dec. 2016 the amplifier stopped working so I had it checked at our Lexus dealer and they said it would cost approx. $850 to replace. As the car has so few miles (and the warranty had just expired a few months earlier) I called customer service at the HQs in Torrance, CA. and hoped to get some consideration in the cost to replace the amplifier.
I spoke to a customer service rep. named Chelsea who said she would discuss our problem and get back to me in a couple of days. She did call back in two days and said because of the low miles, and our 34 year history as Lexus owners, the company would cover the whole cost of replacing the amp!!!! $850.00!!
What a great goodwill gesture which shows what a "class act" Lexus is!!!

20
Dec

Posted by Anonymous


on 12/20/16 at 4:30PM

I did 1 year service on my 2015 Lexus LS460L and found out they did not fill washer fluid, actually was totally empty (which had fluid in that when I left the car) tires were over inflated. I was advised to get fuel injectors cleaned. I have only 11000 miles, never heard that fuel injectors need to be cleaned so soon.

19
Dec

Posted by Airbag fatality


on 12/19/16 at 7:35AM

I received a airbag recall notice and contacted my local Lexus dealership on December 9th. No one has gotten back to me today is the 19th. My Mercedes dealer is always back to me within 45 minutes. Love the car not impressed by your service.

15
Dec

Posted by Anonymous


on 12/15/16 at 11:04PM

I currently own a 2010 RX350 and have been trying since July 2016 to purchase a 2016 at that time and now a 2017 without success. My first visit to a dealership, I was completely ignored! Upon return, I did talk to someone who could not answer any questions. I returned again in September and thought things had improved. I was told that since I wanted a Red RX350, there was not one in the State of California, but I could wait for 2017 models (in November) and I could get one. Information was taken and I expected to be contacted....wrong! I have since gone on line(reached a different dealership) to try to get a 2017 Red RX350 and was told I could have a car this week, either Friday or the weekend, whichever day was better for me. Then I received a call and was told there was no Red RX350 for me and I could wait until Mid January 2017 and they have a Red one on order and it "would be mine". Not sure I believe I will hear back. I complimented them on being so busy and selling so many cars, that I was "left out". He did say that they really were busy and if a car happened to show up, he would get back to me. Sorry, this is not great customer service in my opinion. Buying a car should not take this much effort on my part. I love my Lexus and that is why I am trying to get a New One.....should I find another Make, i.e. Mercedes, BMW etc? I am really frustrated and no one can believe this is happening.

15
Nov

Posted by Carriea


on 11/15/16 at 7:34PM

I purchased a Lexus in 2012 and traded it in at Park Place Lexus in Plano in 2015. I worked with Kenny Adekoya and my experience was great. I received my refund of the warranty cancellation within two weeks thanks to Kenny. I ended up trading the car in that I got in 2015 in October of this year. I went to Park Place to give the Finance Manager, Kendall a copy of my Odometer statement so that the warranties could be cancelled and a refund sent to me on October 5, 2016. I have yet to receive my refunds. I have called with no return call. I went to Park Place Lexus on 11/7 on my way to work. I spoke with Kendall's supervisor who informed me that he would do some research and get back to me. It is November 15, 2016 and I have yet to receive my refund or a call from Kendall or his supervisor. I assure you that if I owed Lexus money they would be beating down my door! This is so crazy!!

04
Nov

Posted by Samdarran


on 11/4/16 at 6:08PM

My 2005 Lexus GX470 has not yet been scheduled for an air bag replacement even though I.was originally notified last spring that the replacement would take place on or before September 2016.

When will the replacement take place?

MURRAY RUBIN

14
Oct

Posted by When is a reminder not a reminde


on 10/14/16 at 4:10PM

Hello,
We were in Lexus, in Latham NY yesterday Oct 13, 2016 for our 30,000 mile service.We asked two times,prior to our departure, if all maintenance reminders had been turned off.We were told unequivocally they had. We have used this dealership three times thus far and each service experience has been the same. It is very annoying to have to drive 19.5 miles each way to have them turn them off and quite frankly it does not instill confidence that the work has been done correctly.We called today because this time a maintenance reminder comes up about the Engine Oil and Engine Filter.We were alarmed and pulled over immediately because the last thing we want is a seized engine.We called and the service representative stated "oh that's just the reminder we forgot to turn off".How do we know unequivocally they haven't forgotten the engine oil if they can't remember to turn off the reminders? I just attempted to make an appointment to drive back there tomorrow and their web page does not allow us to make an appointment or leave a comment. That is why I am writing you. We want to have evidence that we are attempting to have an appointment to rectify this situation and that we would like the service department show that they actually placed oil in the engine in front of us because we are driving back to Florida and would like to have confidence in our Lexus. Please pass this on to them so they respond and make us an appointment for 10/15/16 at 12:15pm which showed that it was available however when I attempt to book it, it will not allow. Thank you for your attention to this matter.

03
Oct

Posted by Anonymous


on 10/3/16 at 1:10PM

I am writing to you again complaining about my 2013 Lexus 350. The last time I contacted you it was about needing a break job when there was less than 20,000 miles on the car. You were very helpful. Now, when I dropped my car off for my 30,000 mile service (at $671.00), I mentioned that the light on my radio would get bright and then very dull. I have been informed that the radio is defective and needs to be replaced (it is under warranty thank God). I also was informed that I will need new tires very shortly. I was under the impression that I was buying a top of the line luxury car but I guess I was wrong. I expected that if I spent $55,000 on a car, it would have higher quality than the cheaper ones. Wrong again, I should have bought a Ford. The coupons that are e-mailed to me are never for the time that I need them (oil changes, tires, service etc.)to help offset the cost.

14
Sep

Posted by Illini33


on 9/14/16 at 9:27AM

Lexus hates the Safari internet browser. They "updated" the Enform desktop software and now it doesn't support the Mac and Safari and they know it and refuse to fix it. It all worked just fine before the "upgrade" and now Lexus just doesn't care. I've had numerous conversations with their "customer service" reps and have been told that they're working on a fix. It's been broken for at least 3 months. I've been promised return phone calls from supervisors and, so far, no calls.

Any suggestions on who to contact at Lexus, besides wasting time with customer service?

03
Sep

Posted by Chris


on 9/3/16 at 8:41PM

I'm in search of owners of 2016 rx 350.
I have an air leak in my rear passenger door/window. I've had in into the dealership twice to be fixed. The second time I was told it's just normal and there is no way to fix it. I asked of all models like mine have the same problem then and was told yes. If you own a 2016 rx 350 please comment and tell me if you do or don't have this problem.

29
Aug

Posted by Michael Bekker


on 8/29/16 at 4:55PM

Good day, How might we add to a great deal of the California coastline the Monterey Bay National Marine Sanctuary - start from just above Cambria to around San Fran. Tourist should be educated on this great effort in protecting our great Ocean.

10
Aug

Posted by Anonymous


on 8/10/16 at 9:08AM

My name is John Bauer i bought a 2009 certified used Lexus and i i had truble with it after less than 30,000 miles Lexus said it was out of warrente because it had been 3yrs since we bought this car at Lexus of Lansing michigan my wife drives

15
Jul

Posted by Unhappy


on 7/15/16 at 1:20PM

I having issues with the customer satisfaction department with Lexus. The rep has closed my concerns after discussing my issues with my local Lexus dealership department manager. Between the both of them they have decided that the issues is because of old scratched CDs even though a new one played the same way as the so called " old scratched" CDs . I tried to report to both entities these old CDs played in the old radio they replaced and I have not used the replacement radio for the CDs until recently. I do not know if the problem I am having is a manufactured flaw in the replacement radio but they state my case was closed and they " stand behind" the case managers decisions. So here I am with a CD player not working like the old CD player.

11
Jun

Posted by Anonymous


on 6/11/16 at 9:58AM

I leased a 2016 RX350 a couple months ago. I like the size, shape, ride and many features of the vehicle. This is my fifth RX so I know a little about the vehicle. My complaint or disappointment is the Navigation System. I just drove a 1100 mile trip from FL to IL and experienced many traffic congestions, shut downs etc. NOT ONCE WAS I NOTIFIED OF TRAFFIC CONGESTIONS, SHUT DOWNS. My 2013 RX gave me much more information on this. WHAT IS THE PROBLEM. YES ALL MY ALERTS ARE ON. I would appreciate a explanation of this lost feature. Thank you

25
May

Posted by VIN:jtjhw31u260016677


on 5/25/16 at 9:16PM

I got a note from Lexus Division,ToyotaMotor sales, USA, Inc. 19001 South Western Ave,

Dear Lexus Owner:

Lexus would like to advise you of an enhancement of portions of your Lexus new vehicle limited warranty. This program will extend the warranty coverage for repairs related to any cracked and or sticky/melting dashboards as a result of heat or humidity on 2007-2008...... and 2005-2008 model year

As soon as I got this note I took my Lexus- RX400h To Harvey Lexus, Bossier, Louisiana and the service agreed that my vehicle dashboard crack is due to heat and humidity and I was told they will order one Dashboard for me. After several month I was called the Dashboard in and I dropped my vehicle at Harvey Lexus Dealer. Later own I was called and informed that my Dashboard was of a wrong Color. I was told sorry we will order you another one. Several month went by and once again I was called and informed that they have received my new Dashboard. Once again I dropped my vehicle at their service department Later on once again I was informed that they have ordered a wrong size Dashboard. It has been several month and I have not heard from them even though I have called them to see why it is taken so long? they replied that they have not received the part. How would you feel if you put your self in my shoes? In Dec I bought Lexus Gx460 2016 for my wife and I was about to get a Lexus for my daughter but I have decided not to deal with Lexus ever again.

02
May

Posted by Rear facing car seats where rear


on 5/2/16 at 8:15AM

I live in Canada and own a 1999 Lexus 300. Now that I have grandchildren, we have bought a Evenflo Symphony All-in-One child restraint. The mother of the 1 year old wants the seat to be rear facing but there is a warning that if you cannot use this position in a "vehicle seating position equipped with a side air bag unless authorized by the vehicle manufacturer." I have long lost the manual and was hoping you could help.

25
Apr

Posted by Anonymous


on 4/25/16 at 5:21PM

I have a lexus is250 received a recall notice for dashboard & doorpanal to be replaced in 2014 it now 2016 when will I be able to get these replaced???? Sincerely: Tired of waiting

01
Apr

Posted by LeaLea


on 4/1/16 at 7:03AM

Service at Lexus bossier city is horrible and they really don't car if you complain this is so sad to me because I love my car and this is the only dealership close for service. There level of service is on the bottom of a scale

29
Mar

Posted by Anonymous


on 3/29/16 at 7:11AM

I visited Northside Lexus and my service advisor had the mechanic to test drive my car regarding my complaint, which I have been there for several times. I guess the first guy couldn't determine what the noise was so he asked his coworker to listen to it. He states was it is, now there possibly a charge. when I have a guarantee on my car and I have brought my vehicle here several times for the same issue.

06
Mar

Posted by SLSBenz


on 3/6/16 at 3:06PM

30 days ago I purchased a brand new 2016 LEXUS ES300h, second vehicle I bought from this dealer (Lexus of Edison). 2 weeks after my purchase and signed contract I started receiving demanding calls from Daniel Mercado the financial manager that I owe $500 and need to come in immediately and have my contract re written!!! No apologies no mention of errors!! Now they let my temporary registration expire because they haven't processed my paperwork, and I cant drive or work..my vehicle is for business use. When I called them I was advised to continue driving and they will pay for my tickets!!!

Viewing Lexus customer service reviews 26 - 50 out of 92
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