Posted by Julz
Horrible.
Char
that came with will not fit into charger.
Returning them.
Was excited to be getting them. Really disappointed.
Beats by Dr Dre customer service
Beats by Dr Dre, or Beats Electronics as it is now known, is an electronics manufacturer of audio products. Beats Electronics was founded by musical artist Dr Dre and has since been acquired by Apple Corporation. Beats Electronics support is now fulfilled by Apple with email, phone and form submission.
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User Reviews
10
Nov
25
Feb
06
Jan
Posted by Disappointed
The beats studio 3 is the worst headphones I have ever bought. 2 pairs have now snapped when they have become a little cold. I have not abused them in any way and this is not right.. I have had to tape them to listen to them and now I feel like a bum and now I don't want to listen to dre music in his so called headphones. For the price you pay you would expect the product to last. But I had my 2nd pair less then a month before they broke on the one side today they snapped on the other side .... VERY DISAPPOINTED ...SAVE YOUR MONEY THESE HEADPHONES ARE NOT WORTH IT.
14
May
Posted by jobincole
BEATS by DRE
BEATS STUDIO 3
TERRIBLE PRODUCT
TERRIBLE SUPPORT
I am very disappointed in the Beats Studio 3 product as well as the Apple service for the product. My daughter is a very responsible 14 year old who received her Beats as a gift approx 3 months ago. The screws underneath the plate that covers the hinge fell out.
My daughter was over the moon when her grandmother gave her the Beats. She never even wished for them because she knows that we do not spend money on extravagant items like that. It was a huge surprise. She was so upset when they broke. She tried to "hold it together" with duck tape and didn't want us to know there was a problem because she thought we would be upset with her. She thought she must have done something wrong (because expensive means quality?? RIGHT?) or that we would assume she wasn't taking good care of them. She was about to purchase a repair kit from Amazon with her own money and because she is unable to make purchases with out our permission she had to tell us what was going on.
We explained that Apple is a company that stands behind it's products and helped her contact Apple support to request replacement screws. We were told that replacement parts could not be sent but the headphones would be serviced and repaired AT NO COST to her. A few days later we received a box and label from Apple in which she packed up her Beats and sent them off to be repaired.
Next we received an email stating the service was NOT COVERED UNDER WARRANTY.
Replacing the screws would cost $199 PLUS labor charges.
TO REPLACE SCREWS.
Screws that fell out during normal use of a product.
Upon further investigation losing screws seems to be a very common issue for Beats. We have found reference to this problem as well as replacement parts and repair "how to" videos all over the web.
My understanding is that we have 3 choices.
#1 continue to duck tape the headphones band and have a sub optimum experience with a $350 3 month old product.
#2 Purchase after market products and try to fix the product on our own which will cause the warranty to become null and void.
#3 pay $199 plus unknown amount for labor to REPAIR a product we can now purchase new for $199.
I am MORE than disappointed. As I said before, this was a gift. We are not an Apple family primarily because the price of Apple products does not fit our budget. We now have another reason to pass over Apple when shopping for products for our family.
As a final comment I would like you to know that I have searched both Apple and Beats for a place to send this feedback. I could find none. Everything I tried leads back to contacting Apple Service and they give information on how to send Beats into be repaired.
TERRIBLE CUSTOMER SERVICE