Posted by Vangal
I went to Home Depo at Morgan Crossing in South Surrey, BC. I had already spoken to flooring department to buy carpet and laminate. I was told to come to store I had to pay their company to come measure. I was charged just under $100 for carpet and another for laminate. Nearly $200 just to measure a floor. The man calls me about 2 hours after leaving store. He insists only day he could do job was Saturday (next day) I said I had appt next day. The following week would be better. No he insisted Saturday was only day HE could do job. It's not about him but about me the Customer. He then said he could give me 1 hours notice so I could drive back from my appt. He would call me at 2 pm and give me a update if he could give me more than an hours notice he would. Sure enough he calls at 2 tells me I am on my way be there in 10 minutes. I was 45 minutes away returning from my appointment. This worker yelled at me saying I will notify HD you did not show up you can pay again. I pulled off highway got out my HD receipt called and spoke to a woman Whose name starts A..... She was rude blames me.....I hung up on her......the following Monday a man shows up at the apartment I am renovating with no appointment to do this measurement. He is rude and arrogant. I ask him to measure my deck for carpet he refuses saying carpet is not good idea on patio. I said I don't care what you like. I paid an over the top fee for you to measure 2 bedrooms and deck. My painter tells him do as lady asks she is paying. He refuses. Then he says existing carpet is not that bad just get Stanley Steamer. He then says are you going to remove old carpet. No I thought carpet installer would do this. No he says tapping my freshly painted wall. That costs. To rip out old carpet costs, to take old away costs, then high rise fee as well. You going to remove bedroom door. why it does not interfere with carpet install. I want off. Do I care what you want? That costs. He puts his measuring device on newly painted wall when I said be respectful. I was told in my country women don't talk back to men. I told him get out. Don't let door hit you on way out returning you to your homeland. If carpet was so difficult or expensive to install why would you have job. No one would buy and Home Depo wouldn't exist. I am so sick of unprofessional behavior and all the hidden fees. I'm going today to get refund for measuring fees and I have a local flooring company able to start job next week. They measured free. They will rip up and remove old carpet free and they were a breath of fresh air.. If I never go to HD again it will be too soon.