Home Depot customer service

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Customer Service

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  • Hours of Operation:
    • Mon-Fri: 8am-8pm EST
      Sat: 9am-6pm EST
      Sun: 12pm-6pm EST
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User Reviews

Posted by Vangal

I went to Home Depo at Morgan Crossing in South Surrey, BC. I had already spoken to flooring department to buy carpet and laminate. I was told to come to store I had to pay their company to come measure. I was charged just under $100 for carpet and another for laminate. Nearly $200 just to measure a floor. The man calls me about 2 hours after leaving store. He insists only day he could do job was Saturday (next day) I said I had appt next day. The following week would be better. No he insisted Saturday was only day HE could do job. It's not about him but about me the Customer. He then said he could give me 1 hours notice so I could drive back from my appt. He would call me at 2 pm and give me a update if he could give me more than an hours notice he would. Sure enough he calls at 2 tells me I am on my way be there in 10 minutes. I was 45 minutes away returning from my appointment. This worker yelled at me saying I will notify HD you did not show up you can pay again. I pulled off highway got out my HD receipt called and spoke to a woman Whose name starts A..... She was rude blames me.....I hung up on her......the following Monday a man shows up at the apartment I am renovating with no appointment to do this measurement. He is rude and arrogant. I ask him to measure my deck for carpet he refuses saying carpet is not good idea on patio. I said I don't care what you like. I paid an over the top fee for you to measure 2 bedrooms and deck. My painter tells him do as lady asks she is paying. He refuses. Then he says existing carpet is not that bad just get Stanley Steamer. He then says are you going to remove old carpet. No I thought carpet installer would do this. No he says tapping my freshly painted wall. That costs. To rip out old carpet costs, to take old away costs, then high rise fee as well. You going to remove bedroom door. why it does not interfere with carpet install. I want off. Do I care what you want? That costs. He puts his measuring device on newly painted wall when I said be respectful. I was told in my country women don't talk back to men. I told him get out. Don't let door hit you on way out returning you to your homeland. If carpet was so difficult or expensive to install why would you have job. No one would buy and Home Depo wouldn't exist. I am so sick of unprofessional behavior and all the hidden fees. I'm going today to get refund for measuring fees and I have a local flooring company able to start job next week. They measured free. They will rip up and remove old carpet free and they were a breath of fresh air.. If I never go to HD again it will be too soon.

Posted by Anonymous

I want to commend Garden Manager, PIP, at Redmond Home Depot. I have had several dealings with her over a period of a couple of years and each one has been characterized by professionalism and efficiency. She returns my phone calls! She fulfills each promise made. She does it all with kindness and competence. She is an extraordinary employee and I thought somebody should know it.

Posted by Anonymous

would like to know why the sudbury store will not ship my order to timmins ..from my house to sudbury 5hours drive,my house to timmins 1 1/2 hr one way....thanks in advance for taking care of the matter ... diane

Posted by cposey1032@aol.com

The Home Depot Store that I do my business with is in Destin,Fl. I had one of the most knowledgeable and pleasant young ladies assist me in the electrical department on Friday November8, 2013.Her name was Camille(sorry I don't know her last name.) My wife and I were squabbling over what outside light to purchase and I wasn't being the nicest guy at the moment. She never lost her patience with either of us,was so helpful and knowledable in her department that we both went home happy with just the light and assessories we were looking for. She is to be commended for her pleasant ways and seemed to take us all in stride.Our light is up and just what we were looking for! Kudo's to her!

Posted by Rosa & Miguel

The over all Service provided by Rudy and crew in the lumber department On Nov 2 was truly professional.They handle our order pronto,loaded our vehicle safely with lots of courtesy even while it rain.Have not seen this type of positive response at any other Home Depot or your competition.

Customer Service Ratings

Based on 91 votes.


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Hours of Operation

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Home Depot customer service news

Home Depot Hiring 80000 More Staff for Busy Spring Season

Home Depot has begun hiring 80,000 people for what it expects to be a busy spring season. "Spring is our peak hiring season, giving us the opportunity to find some of the best associates who are passionate about customer service," Tim Crow, executive ...

Home Depot gets bullish Barron's treatment

... on promotions and new stores in the years following the housing bust, Home Depot - under the leadership of Frank Blake who came to the CEO spot just ahead of crash - has moved to cut costs, close underperforming units, and improve customer service, ...

False receipt ploy fails at Manatee Home Depot

Kelly, a Bradenton resident, then gathered four items in the Home Depot and took the items to customer service, the report states. Kelly showed the receipt and requested a refund of $73.69 for the items, the report states. After he was handed the money ...

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