BJs customer service

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Customer Service

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Phone: 800-257-2582

  • How to reach a live person:
    • Press 1 for English
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  • Hours of Operation:
    • Mon-Fri: 8am-6pm ET
      Sat-Sun: 9am-6pm ET
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • Very helpful to have you ID number when calling. they seem to take forever to look it up.

User Reviews

30
May

Posted by Alan Latham


on 5/30/19 at 11:50AM

I am really disappointed in the lack of commitment this corporation shows its customers. Other than store brand merchandise, i see little difference between BJs pricing and Harris Teeter, Lowes Foods or Food Lion unless coupons are offered. I've been a member of the BJs in Raleigh Brier Creek for a little over a year. I joined and got a BJs card mostly to get better gas pricing, but I have found that Starbucks Cafe Verona is almost always $4 off with a coupon. This week I got two reminder emails to shop at BJs. One about store wide sale, the other that my coffee coupon was about to expire. Today when I went to get coffee, the coupon on my credit card and an additional on I had in my wallet were expired. I spent a while at the customer service desk looking for the right coupon. No one helped me. After a while I left the store without purchasing anything. I also have a Costco membership. Costco automatically credits me the coupon with having to look through catalogues. I have had enough of BJs hospitality. Please made sure my membership does not auto renew in the future.

29
Jan

Posted by Anonymous


on 1/29/19 at 10:24AM

It would be much appreciated if you would build a bj's in Athens Georgia 30605.
We only have a sams which doesn't compare.

27
Feb

Posted by Anonymous


on 2/27/18 at 9:50AM

My daughter and I were shopping in the Canton location located in Maryland. Well lite, bright and found all we were seeking. Problem came when we went to self checkout. White female abruptly came up to us with a scanner grabbing the items out of the cart. Then a white couple came up and nothing, next a Black couple came and she almost ran over, did as she did to my daughter and me. Totally unprofessional. She act as if we would not scan our items and stayed until we actually paid

07
Dec

Posted by markie mark


on 12/7/17 at 4:35AM

i made a purchase on the 11-20-17 it was problem for BJS to take my money from my account was not satisfy with the item return it since 11-24-17, and the refund has not reach bank yet,went to the local BJS in Oakwood Plaza Hollywood Florida,with some dumb behind employee give me the run around,telling me to call my bank for they do not know what happen with that transaction,I did the bank see no such transaction on there end.I refuse to lose 100 plus dollars to a company that do not see doing any thing for the community they are in,I will be going back to Sam's never had this happen to me,while I am with them for over twenty plus.they do not even have real bargin like Sam's,they can keep their promos

02
Jun

Posted by Antonietta DAlfonsi


on 6/2/17 at 8:15AM

Ths BJ'S I use is mostly in Rotterdam NY. You have driving carts for customer use, yet there are wheel chairs, floor mopping machines, kiddie carts all blocking the carts we handicapped people use. Why pretend you care about us? It seems to be all for show. It is tight in there without all the junk parked in front. I told management thete he apologized and said he would clean it up. He did nothing. I had told him I will give you my complaint once and then I contact corporate. I am hoping corporate will take care of this. I really like some things your stote has, but not sure the inconvenence is worth it. The carts in front are used because you can't get to the others. The store foe5s not rotate them so they frequently die. I had one die in the store. Manager had another brought to me and it died in parking lot.

View all 47 BJs customer service reviews »
Customer Service Ratings

Based on 139 votes.

2.9

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BJs customer service news
Peach recall: Costco, BJs, Sam's Club and Trader Joe's affected

If you've shopped for fruit recently at Costco, BJ's, Sam's Club, Trader Joe's or other local supermarkets, put down that peach. There's a peach recall. According to the FDA, Wawona Packing Company of Cutler, California, is voluntarily recalling ...

Dunkin' Donuts kiosks coming to BJs

Just when you thought that Dunkin' Donuts had already saturated the Northeast with caffeinated products, a new opportunity presents itself. BJ's Wholesale Club Inc. said it will do away with many of its in-store food courts, replacing them with Dunkin ...

Police: Man crawled under stall in women's bathroom at BJs

NORTH HAVEN — Police are attempting to identify a suspect who allegedly crawled under a bathroom stall in use Thursday, they said in a release. The person is described as a 6-foot 2-inch black man with short brown hair. He was wearing a light blue T ...

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