Pier 1 customer service

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Customer Service

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Phone: 800-245-4595

  • How to reach a live person:
    • Just dial 5 when recording begins
  • Hours of Operation:
    • Mon-Fri: 8am - 7pm CST
  • Email:
    • This information has not been added.
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  • Description:
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User Reviews

24
Mar

Posted by Anonymous


on 3/24/23 at 7:48AM

Still waiting on a credit from order #1206776 returned on 2/5/23. I've contacted the support team multiple times and received no response and no credit. Please advise on this order.
Very unprofessional to not even give a customer a reply after almost 2 months.

20
Dec

Posted by Lak


on 12/20/22 at 6:30PM

pier 1 customer never answers - are the lights out? I didnt receive part of my order and i received a damaged item in my order.. I have been trying to get in touch with them via their support email for almost a month- no reply.. Horrible Customer Service!!!!

15
Nov

Posted by Anonymous


on 11/15/20 at 11:13AM

Hello, I returned order # 23647 and wish to receive credit to my Visa card. Pls confirm. It was a Christmas tree and only part of it was received. All has been returned to you. I have been in touch with your Customer Support about this & you have been kind, however, this has been unpleasant and I wish to see it finalized. Sam was wonderful! The vendor, not so much. But I need credit for this purchase. Thank you. Mary Ann Krauss

17
Jul

Posted by Anonymous


on 7/17/19 at 9:33AM

hire some customer service help!!!!!!!!!!!!!!!!

07
Jan

Posted by Anonymous


on 1/7/19 at 6:58AM

Went into the Lafayette Louisiana store and the store manager smelled like a bottle of whiskey and a carton of cigarettes. She was very unhelpful along with her staff. They are kind of acted like they didn't want to be there. I ask the store managers name and they said she was only filling in but Anne. I think she was drunk. I left without buying a thing and will not shop there again.

Sincerely,

No longer a customer of Pier One.

View all 30 Pier 1 customer service reviews »
Customer Service Ratings

Based on 173 votes.

2.9

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Pier 1 customer service news
Pier 1 Revealed Its 2018 Halloween Decorations, And They're Spooktacular

Let's get one thing straight: I'm a sucker for adorable holiday decorations, and the sooner they go up, the better. If it were up to me, they'd be up year-round — and thankfully, I now know I'm not alone. Turns out, capitalism is on my side of this ...

Pier 1 Imports Kailua begins closeout sale

Pier 1 Imports at Kailua is closing its doors for good, with a closeout sale beginning today. Everything in the store is 20 to 30 percent off the ticketed price, and fixtures are also for sale, at the store at 609 Kailua Road, according to an e-mail ...

Pier 1 Imports to close up to 25 stores

Pier 1 Imports Inc. will close up to 25 stores in the next two years, the company announced during its quarterly earnings call. Net sales decreased 1.4 percent to $469.2 million, according to a company statement. Alasdair James, president and CEO, said ...

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