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I bought my wife a new Lexus in 2006 for our wedding anniversary. It was an IS250 and has been a good car. Lexus is pretty good about scheduling appointments and serving free food while you wait (whoopee), but lately the door panel and dash recall has tested Lexus customer service and it caused us problems. Even the a/c drainage hose clog was BS. As if we put something under the carpet to clog the hose. Thank God we caught it early before THAT caused more damage. After having the dash panel replaced our navigation system stopped working. Upon complaining, they agreed to "check the connections". Of course, they were "fine". My mistake and recommendation to all customers is before having the dash replaced, go through ALL electronics with a technician to ensure everything works BEFORE they replace the dash. You can complain until you are blue in the face but unless you do that, you are stuck with a new dash and broken electronics. I am pretty sure the dash was replaced WITHOUT THE BATTERY BEING DISCONNECTED. I wish we never had the dash replaced. I had planned on buying another Lexus in time but this changes things. I refuse to support any business after being disrespected as if we were trying to get a nav system replaced that was broken before having the dash replaced. It is belittling to customers to be told you are wrong and they are right. I even had a dash carpet cover so we could have settled for keeping the old one, I never thought this would happen. Goodbye Lexus RC, a broken nav system and a BS procedure has caused me to mark you off my list.


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