Kia customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Kia.

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Viewing Kia customer service reviews 1 - 25 out of 183
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16
Dec

Posted by Anonymous


on 12/16/23 at 5:55AM

I spoke to customer service yesterday about setting me up with auto pay. I had a very difficult time understanding him as he spoke very quickly. Besides that he kept saying my incorrect payment figure. After giving him all my information and saying it was all set up he said he needed to do it with my debit card instead. At that point I became suspicious and told him I changed my mind. I have always done auto pay for my vehicles and never had this much trouble setting it up. I will be calling again today to make sure they won't be taking anything out of my bank account.

13
Jul

Posted by Gigi


on 7/13/23 at 8:41AM

As a young woman during the Vietnam war, I was so very aware of the acronyms KIA and MIA.

I believe your cars are very nice to look at but COULD NOT drive one.

Just venting here.

16
Jan

Posted by Sam


on 1/16/23 at 11:53AM

The transmission on my 2020 Soul with 24,500 miles went bad on Friday. It was towed to Diel Kia in Hermitage, PA. They still don't have a loaner available for me. So, I am now 3 days without transportation.?

23
Jun

Posted by Anonymous


on 6/23/20 at 6:57PM

Had I known when I was at the dealership that there aren't any coverages as in complimentary oil changes, free service for the first 3 yrs or so, I wouldn't have bought a Kia. The Toyota I traded in for my Kia had a lot of free stuff. lol changes, tire rotation, etc etc.

19
Nov

Posted by sal723


on 11/19/19 at 10:34PM

i bought my 2012 kia optima from matt taylor kia in Lancaster ohio september 1st 2018 and on july 3rd the engine in my car blew so i ahd to have it towed to them for them to replace it thankfully it was under warranty so it didnt cost me anything and when it was ready to be picked up on august 1st i had my car for 12 hours then my check engine light came on go to get it scanned and came back knock sensor so get it towed back to them for them to replace that so in about 7-10 days they say my car is ready again so i go get my car for the 2nd time i have my car an hour check engine light came back on go get it scanned again and its the knock sensor yet again so take it back to them so they say after a few days of having my car they need the tech line to do a update on my engine they just put in to fix the issue so fast forward to november 15th i was without my car and had 2 rental cars the entire time i was without mine and when i pick my car up for the 3rd time i get 5 mins away from the dealership and the check engine light comes on again so drive it back to them and tell them they check it and say its a history code so they clear it and send me on my way again and 20 mins later check engine light on again go get it scanned and its the knock sensor yet again so ive had my car since the 15th cause they didnt have any rentals available and said it was ok to drive my car with the check engine light on but on the 16th i try to see if i can be put in another car and they tell me the only way i can get out of my car is to have it repossessed so on the 18th i took my car to another kia dealership to see if they could see whats wrong since its closer to where i live and come to find out the lower motor mount wasnt completely tightened on my car after they put the new motor in my car and also found out the airbags in my car will not work if i was to get in a accident which is a big deal with me having a 4 year old son so something needs to be done about this asap or i will be getting an attorney to help me get this solved and handled before more people go through this

14
Nov

Posted by We got scammed


on 11/14/19 at 10:54AM

I bought a used 2013 Kia Optima 2 months ago. It didn't seem to have much power and I noticed when I would accelerate, it would make a strange sound. My husband looked at the engine and said there was absolutely no oil on it. We took it into the San Bernardino Kia dealership and were told that they could see that the engine needed to be replaced, but Kia refused to warranty the engine because it wasn't related to their engine recall criteria. This car only had 65, 000 miles on it. So now we either have to pay to replace the engine (approx $6000) or we have a car that smokes and burns oil faster than we can put it in. We can't sell it because no one will want to buy a car in this condition. So basically we just lost $12,000 and have a car that does not work and a company that will not stand behind their product. DO NOT BUY KIA. You will absolutely regret it.

16
Aug

Posted by Anonymous


on 8/16/19 at 9:54AM

Dear Sirs
I took today My niece Kia Rio 2013 sedan holding chassis number ‏KNADM412BD6179522 to Kia garage in Lebanon and they said that the car need to change the water bottle which gives water to radiator and the temperature soupap and the cover of radiator and coils and the oxygen sensor cable. I was very surprised about the cost which is around Usd 900. I was very upset because it's too much expensive and I said to your garage that they are pushing us to make maintenance outside. I have another Kia Rio GS 2012 for my wife which I bought it also from your dealer in Lebanon. I suggest that you study more your maintenance charges at your garage or most of your clients will fix their cars outside and believe me that I have Mercedes E 350 2011 and I fix it at Mercedes dealer in Lebanon and costs are very logical. Thank you for understanding.

21
Mar

Posted by Anonymous


on 3/21/18 at 4:30PM

Today will be my 3rd time taking car in for service to the Courtesy Kia of Brandon-Tampa, FL. Very disappointed that they are unable to fix my concern: 4WD SYSTEM WARNING LIGHT keep coming on and today 3/21/18 the car kept shifting down as I was driving and I had to pull over when it got down to 20 miles and I tried to press down hard on the accelerator pedal to reach a higher speed, just didn't work!!!! We enjoy our Kia vehicle just need help to keep our car running safety!!!! Can someone from your headquarters contact them to assist w/fixing our vehicle. Thanks

05
Mar

Posted by Edward


on 3/5/18 at 11:01AM

So Kia Fiance through Western Union (WU) will be charging customers, who may not be able to enroll in WU autopay, extra fee of $3.95 beginning April 2018 for their monthly payment. Why should KFUSA allow WU to charge customers for not enrolling in monthly autopay?
Many car companies do not charge extra fee for either autopay or monthly one-time payments from customers once the money is directly paid from the customers' bank accounts.
Please get rid of WU and get a company that can provide the same service without this extra fee.
Is Kia Care Department aware of WU manipulations of its financially overburden customers who are trying hard to make monthly payments?
Kia prefers to pump more money into TV commercials or sponsorships such as the English Premier League Soccer, NBA etc.. than to fight for its customers right and interest. Sad!!!

07
Feb

Posted by jB


on 2/7/18 at 3:18PM

I have been trying to get help from Kia customer service department for over two months about faulty materials (seat fabric I was told was leather and would hold up to a pet is actually vinyl and acquired toenail holes from my dog after only three weeks of owning the vehicle). I have dealt with five different customer service representatives including a manager. All have made promises to help me and "make things right" with my new car purchase including paying for the seats to be recovered in actual leather. I have made 18 phone calls and submitted three online contacts. Not one person has bothered to actually follow through on their promise to help me and not one person has returned a phone call after initially making promises. I contacted the Better Business Bureau for assistance and after the standard 10 business days allowed to Kia by the BBB to contact me to tell me what they plan to do, still no contact. This was my third Kia. I recommended them to everyone. I now hate my Sedona, the dishonest dealership and salesperson, and the Kia corporation.

30
Jan

Posted by Teresa


on 1/30/18 at 11:23AM

I was suppose to get my tags included in car price. I was short 120 dollars. Would like to know who I can talk to concerning this please

08
Jan

Posted by [email protected]


on 1/8/18 at 12:06PM

My sugestion is not to purchase a kia, the service department at phil smith kia is horrible,you can't reach a person to find out the status of your vehicle all you get is a runnaround. I am very dispointed in this company.

19
Dec

Posted by Anonymous


on 12/19/17 at 4:56PM

I purchased new a 2013 Kia Optima SXL. I have had a problem with the low tire light on frequently, but was told no problem just needed a little air. The cause is the weather changes. On 12/12/2017 I had a flat tire on a front eighteen inch wheel. When the new tire was put on they discovered a crack in the wheel. This wasn't done by the dealer because I am thirty miles away. I used a local repair shop. I was told by the mechanic that this was more of a stress crack, not something that would be caused by hitting a curb or a pothole. I called the dealer, Kia of Muncie, IN, to ask if this was something common with these cars. I was told that they never heard of anything like that happening. I am a 77 year old woman and I am a careful driver. Is this a common occurance with Kia vehicles? This was very expensive.

14
Oct

Posted by Anonymous


on 10/14/17 at 10:55AM

Seriously? I made app two to three weeks in advance. I get to Kia and they tell me they can't help me because they don't have a warranty mechanic on Saturday's !??!!? Really ? Couldn't you call to let me know and not waste my time. And then the customer service person Edward Cottos demeanor he just didn't care!!!! ????

18
Jun

Posted by Anonymous


on 6/18/17 at 8:43AM

I have 2014 Kia sorrento, I bought it from freehold Kia
I took it for servicing, they took my car and said they will call when it's ready.
I get a call 10 mins later saying there is recall on sorrento and they cannot give me my car,
I asked when I will get it, Kristen told me they don't have any information on that.when I asked for courtesy car she very rudely said they don't have one.
I can rent from enterprise with my own money for mac of $35 and Kia will reimburse.
So I asked for further info on that she said call customer service. I called customer service they were closed for weekend. I called Kristen back and told her her answer was " ok' that's it no other info
I asked to talk to manager, she said no one's in the office,
This is Saturday morning busiest time for dealers, and there are no mamangers.
Now I have no car, all my personal stuff is in the car.
I don't know how I will go to work on Monday.
The worst experience and the rudest dealership.
I will never but Kia and will not recommend it to anyone.
But all this does not solve my problem, they did not even give me any paper or receipt for this.

03
Jun

Posted by Wyokid81


on 6/3/17 at 6:30PM

I bought a Nissan Murano from Kia of East Hartford, CT. Car was a piece of garbage like the owner/manager. The transfer case was leaking and the link arm was broken. I heard a noise but they convinced me that it was fine. I paid out of my pocket at a Nissan dealership after they fixed it and guess what? They never fixed anything. They bought the vehicle back off me for more because they didn't want me to report them. I then bought a Kia Sorento and from day one it had issues. The manager/owner said that it was me mentally looking for an issue and told me to go somewhere else. Jay Wanat is the worst manager/owner that I have ever dealt with. I will never ever buy another Kia in my life because of Kia of East Hartford and Jay the owner. Stay away from Kia of East Hartford it's a death trap and worst place ever to purchase a vehicle. Kia of East Hartford, CT is the biggest scum bag place in CT stay away. I will be trying to get to local news stations.

07
Mar

Posted by Paula


on 3/7/17 at 10:50AM

March 7th 2017. I have a Kia Soul 2013. Piece of junk. I have only 25,000 miles on my car. I love it, but it's had vibration problem s back in 2015 and now. Kia in Salem, Virginia. Can't find out what's wrong with it. Though back in 2015 same problem and I called Atlanta office bunches of calls finally suppose ly the Rep came down and the car got fixed. So today I'm at Kia and told Service to bring up the records back 2015 see what was wrong with it and how they fixed it. Nothing saying what they did. So now I'm getting ready to go through this process again. It's ashame you pay that much money for a car and it's junk. I'll never buy another Kia car. And buy the way I had a 2012 and it was junk and I tested it in for the 2013. I want my car fixed. Paula Murray

27
Jan

Posted by Chris


on 1/27/17 at 8:40PM

I have bought a 2015 optima and it will be the last one anyone in my family or friends ever buy it seems to be a going thing with Kia dealers. My car started knocking got it approved for new one but no loaner car. Would not even pay my toe bill that is mind blowing that a car with 64xxx bad motor and I have to pay to have it towed then they make it look like they did something for me. I will never buy another Kia will never go back to suntrup Kia

03
Jan

Posted by Anonymous


on 1/3/17 at 8:14AM

I purchased a 2015 Kia Forte in May of 2015 with $1000 down. They originally told me they weren't suppose to sell me the car until I got all my paperwork and insurance and other things. Well on NYE a letter to my moms house in NY stating they were going to take me court for an NSF check that I knew nothing about for an entire year, because they didn't communicate it to me. What should I do?

07
Dec

Posted by Anonymous


on 12/7/16 at 3:09PM

I bought a kia soul on november 19 2016.l was charged over 4000 more than I was told did not find out untill nov21 when I went to my bank to refinance.I was told by kia that I coundnt refinance until I got my account number.

02
Dec

Posted by CCIAM


on 12/2/16 at 7:36AM

Caryn C.

HUGE HUGE HUGE MISTAKE ! September we went into Wesley Chapel Fuccillo Kia. I wanted to see how the other Fuccillo Kia's reviews were.

Glad to see this Name has the WORST RATINGS AND REVIEWS. I just wish they would tell you to BEND over the minute your sales hound jumped on you.

We called the very next day. I know there is no cooling of period. BUT how about a satisfied customer. I can see by the BBB there rating is PERFECT AN (F).



I read the reviews but decided to give them a chance. How can you go into a dealership with almost a score of 650. and after a few days, your score is running out of numbers. Very easy, BILLY HUGE calls so many banks to make you a deal, you're bending over. We should have know we were getting hung when our salesman.

Named Jesus. I should have seen we were GONNA GET BIG, THE HUGE HUGE Bend OVER. We had a 2012 Sorrento a real beauty. My girlfriend just wanted to see if she could make her car payment lower. But she left with a smaller car forte 5 . I had disc replacement in my neck in several places. I can hardly get my head in the car. I asked if we could get into a bigger car. I would pay the bigger car payment. THE OFFICE MANGER, SPOKE WITH ME SAID HE WOULD CALL IN AN HOUR. DID HE NOT !!!!! FOLKS THERE IS NOTHING FREE IN LIFE . We didn't get anything free. No TVs No cruise no money. But what we did get free was the FUCCILLO SCREW. Never heard back. Look every bad review has a Bull cr*p answer. You see nothing about how the customer was happy and they have another review. A happy one. If you deal with FUCCILLO KIA AT ANY AREA, you can be assured of not singing the HAPPY SONG. You leave your disgusted you feel filthy and get sick to your stomach. Every day you see the reminder of the bending over you got. Oh yes here's the tire deal, you don't need a spear. But wait its free. you took our KIA Sorrento. Added 10,000. to your 13000. car which i will be paying 40,000 for after its all send and down.



Wouldn't be so bad if i could drive comfortable. No seatbelt burns my leg into numbness out of my leg. I hit the ceiling. you added a 100,000 FREE warranty. NOT 1999.

Yes we wanted Gap insurance. You charged us 899. you charged us after markets 499 then charge pre delivery charge of 695. 16181. was the price of this tin can.

said you gave us a 3000. rebate. yet still wanted more money. As we said no money down or no deal. We got a free WARRANT what bend over some more MR BILLY HUGE isnt done yet. 1995. where was the free warranty you pointed to on the wall? oh yes in FUCCILLOS pocket. 83.35 registration fees. 158.35 transfer fees. upond I received a notice in the mail i was illegally driving this car. They are pretty dumb there. I should really say they are smooth and smart demons.



So the total bending over in the long run will COST for a bad experince , bad taste in your mouth. 499. for the tire repair warranty, so in the end. A car worth 13,000

you will pay $37,502.25 RUN FROM THIS HUGE DEALERSHIP , THEY ARE NOT HONEST . THERE IS NO CUSTOMER SERVICE . I WILL TELL EVERYONE IMEET

I WILL HAVE A SIGN ON MY CAR I WILL DO WHAT I CAN TO LET PEOPLE KNOW THIS PLACE IS A BIG TIME SCAMMER. ALL HIS STORES.

21
Nov

Posted by Anonymous


on 11/21/16 at 2:09PM

I own 2 Kia Optimas, 2011 and 2015. I have had to pay for 2 engines out of pocket because Kia did not stand by their warranty. These incidents were financially life changing for my family. Both engines blew due to malfunction of turbo coil leading to loss of oil (hope I got that right, I'm no mechanic). I never heard from corporate which shows they do not care about their customers. I'm the "little guy" and big corporations always win. As you can imagine, I am utterly devastated and could not believe it happened twice. Do your homework before you buy!!! Buyer Beware and take this seriously!! New engine 8 grand to put things in perspective. Happy Thanksgiving everyone and I hope Kia corrects this problem so others do not face a similar "situation".

15
Nov

Posted by Annamskll


on 11/15/16 at 9:15AM

Hello,

Im not sure if i even have the right person or anything. I bought a Kia 1 yr ago. The engine in it already needs to be replaced. Its currently sitting at Parsons Kia in Winchester Va. It has also been there for 3 mths now!!!!! 3 mths!!!!!! I am a single mother of 3 children who has gone without a car for 2 mths. They gave me one to use then took it back. I have also lost my job due to not having transportation. Which also means i havent worked so theres no food on my table and im being evicted!!!!!! This has ruined my life!!!!! Ruined it!!!!! Im not sure what KIA doesn't understand, now they arent even sure if i will have my car back before the holidays. Not to mention, they still want me to make my $433 payment each mth but guess what?!?!?!?!? I CANT BC I DO NOT HAVE A JOB BC KIA WONT FIX MY CAR THAT BLEW UP UNDER WARRANTY! If this email doesnt need to go to you please forward it to someone who can help me with this situation. Not to mention, im still going to have to pay to get my car back but guess what.... i wont be able to bc i DONT HAVE A JOB ANYMORE. Parsons Kia claims they are waiting for an answer from corporate about when my engine will be there bc they are on back order. Makes me wonder how many others lives are now screwed up bc they bought a Kia. Thank you Kia for completely ruining my life.

Anna Maskell

05
Oct

Posted by Anonymous


on 10/5/16 at 5:48AM

Our 215 KIA Sedona has had a dead electrical system on five occasions in four months for unknown reasons. Our dealer has not been able to determine why this happens but will continue to investigate it. Unfortunately, when this happens we can ONLY open the driver door with the mechanical key. ALL other doors can NOT be opened without power! All of our luggage, battery cables, and battery pack are inaccessible in the back of the auto. WHY isn't there a way to open the lift gate when the power fails??????

21
Sep

Posted by Asma


on 9/21/16 at 5:53AM

HI I've just brought a kia picanto car from tunisia
Just to be clear the service was extremely weak I've waited a month and half instead of 2 weeks to get the car
Without telling any reasonable excuse .
It came unclean from. Outside and also with no original carpets interior equipments and options were different than the ones in the pictures and that made me disappointed from kia company it's like cheating customer
I believe you should focus way more on customer service

Specially for the one's in tunisia
It will only provide lack of trust for kia .

Viewing Kia customer service reviews 1 - 25 out of 183
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