Flag Kia Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I have been trying to get help from Kia customer service department for over two months about faulty materials (seat fabric I was told was leather and would hold up to a pet is actually vinyl and acquired toenail holes from my dog after only three weeks of owning the vehicle). I have dealt with five different customer service representatives including a manager. All have made promises to help me and "make things right" with my new car purchase including paying for the seats to be recovered in actual leather. I have made 18 phone calls and submitted three online contacts. Not one person has bothered to actually follow through on their promise to help me and not one person has returned a phone call after initially making promises. I contacted the Better Business Bureau for assistance and after the standard 10 business days allowed to Kia by the BBB to contact me to tell me what they plan to do, still no contact. This was my third Kia. I recommended them to everyone. I now hate my Sedona, the dishonest dealership and salesperson, and the Kia corporation.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video