Kia customer service

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Customer Service

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User Reviews

Posted by Manojith


I am facing frequent problems with my new KIA RIO . Two times vehicle has got stuck on road due to starting problem.
1st time there was problem with fuel pump as per service center AJMAN and this time am yet to know what is the problem. I am not interested to continue with this vehicle due to this frequent problems.

Posted by Anonymous


I recently purchased a 2011 Kia Sorento . The salesman never fully explained how the vehicle worked. So I read manual cover to cover to become familiar. Unfortunately, I was not aware that all the locks on this vehicle were not locking when I press to lock until my vehicle was vandalized.
After taking it back to the dealership several times I learned that as long as you are near the car and have the car button key in your possession the rear door won't lo k until you are a good distance away What kind of foolishness is this; your vehicle should lock completely whether you are near or far. Buyers beware of a rear door faulty locking system on this model.

Posted by akabob007


MY 2012 KIA forte has only 23,662 miles on it and i just got back from KIA service dept. and they informed me that i will be needing four (4) new tires because they are worn out, and my front brake pads need to be replaced, I almost had a heart attack, Two years old and all four tires are worn, The service manager told me that they don't put premium tires on new cars, I didn't know what to say, I called the tire manufacturer and they told me that there are NO mileage warranty on the tires only if defected, (HANKOOK TIRES) What a crock. So KIA owners beware of the lack of warranty on your tires, Looks like the tires on my car was only 24,000 mile treads on them. 11 Hyundai never had a problem, !st KIA and I will never buy another on again. can't wait to trade this lemon, Thank you KIA for your understanding in this matter........

Posted by Anonymous


I enjoy the KIA Optima but I'm shocked that the side mirrors that break off easily aren't covered by warranty.

Posted by Linda


we purchased & financed including GAP insurance a 2012 kia sorrento on 4/2012 with Hendrick kia of cary in cary north carolina. We have since paid out this loan and have been trying to contact this dealership for over 5 weeks to find out how to make a claim for a refund on the GAP policy. I have made numerous calls and left messages on their message system and also emailed them as well. I again called today and I asked for the manager of the dealership's name and she 1st could only tell me his 1st name. After bothering her she gave me his last name. She said she would connect me and of course i rec'd his message system, this is the 3rd call i made to the dealership today . The 1st time i just asked for the manager and didn't get a name and again it went to the message system. the 2nd time i was connected to the financing dept and of course it went to the message system. All i want to know is how to do a refund on the GAP insurance since our vehicle is paid off. I can not believe this dealership. We get calls and emails wanting us to upgrade to a newer vehicle but they can not answer one question. I have even explained what it is i require. We are thoroughly disappointed in their service and would not recommend this dealership to anyone in the area.

Customer Service Ratings

Based on 219 votes.

2.8

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Kia customer service news

Pro's Choice Golf Shafts helps drive winner of LPGA Kia Classic

Bill McPherson is responsible for Aftermarket Sales and OEM Sales Support, Erik Boysen handles Tour Promotions and Karen Ageno handles customer service. For more information about Pro's Choice Golf Shafts or Graphite Design shafts, please contact ...


Murali launches custom designed Kia website for SL

The site's customer care page elaborates on Kia's globally-implemented 'Family-like Care' (FLC) service philosophy which gives Kia customer service a unique identity in order to provide customers with the same level of commitment, dedication, care and ...


Crown Kia Honored with the 2014 Edmunds.com Five Star Dealer Award

Automotive shoppers have many, many choices in today's competitive market, and we strive to offer them world-class customer service every day. It is a privilege to serve our shoppers and communities, and we are honored by the Edmunds.com Five Star ...

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