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I have 2014 Kia sorrento, I bought it from freehold Kia
I took it for servicing, they took my car and said they will call when it's ready.
I get a call 10 mins later saying there is recall on sorrento and they cannot give me my car,
I asked when I will get it, Kristen told me they don't have any information on that.when I asked for courtesy car she very rudely said they don't have one.
I can rent from enterprise with my own money for mac of $35 and Kia will reimburse.
So I asked for further info on that she said call customer service. I called customer service they were closed for weekend. I called Kristen back and told her her answer was " ok' that's it no other info
I asked to talk to manager, she said no one's in the office,
This is Saturday morning busiest time for dealers, and there are no mamangers.
Now I have no car, all my personal stuff is in the car.
I don't know how I will go to work on Monday.
The worst experience and the rudest dealership.
I will never but Kia and will not recommend it to anyone.
But all this does not solve my problem, they did not even give me any paper or receipt for this.


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