Read the reviews below to see the experience other people have had when dealing with customer service from Kenmore.
2/26/2023 we bought our kenmore microwave in 1986 from sears and it lasted 37 years before it gave out this date. Kenmore is a wonderful, lasting product. All of our initial appliances stove,washer,dryer & refrigerator were kenmore these lasted way over 25 years. That is fantastic for a family of 5, growing kids and tons of washing. Such amazing products for our family. Thank you.
I have a Sears Kenmore elite icemaker I've change the filter I have done the cleaning three times with the proof solution I did turn the unit off in the beginning cleaning is completed I turn the unit back on it says cleaning needed replace filter I replaced the filter I did the cleaning the lights are still on what can I do to make the machine work
I bought a Kenmore Elite Refrigerator from Sears on November 21, 2018. One morning we wake up the refrigerator isn't working. The bottom freezer is completely thawed, ice maker not working, etc. So we had to immediately throw everything away and clean the fridge out. I called Sears Repair they couldn't make it out to check it until a couple of days later. I scheduled the earliest appointment they had. When the repair arrives the fridge is working. Because the fridge is working the Tech says he can't check anything because the fridge is working. He says call us again if you need us. I said, okay thanks. This was on 1/5/2019. Then, on the morning of 1/20/2019 which is a Sunday we get up REFRIGERATOR is not working again. I called Sears again to schedule a repair. They tell me the earliest appointment available is 1/22/2019. I wasn't very happy , I said fine I will take it. On the day of 1/22/2019 when the Tech arrives the Fridge is working again. So, nothing can be done by the Tech again. I call Sears to discuss this issue with them and they tell nothing can be done. I will just have to schedule a Repair Service to come and check it. Also they tell the Lady tells me there isn't anything they can do about all of my FOOD I'VE LOST!!! So the next day, which is a Monday morning, my daughter calls me at work and tells me the FRIDGE IS OUT AGAIN!! So I called Sears AGAIN for the THIRD TIME and of course they schedule an appointment for 1/25/2019. So this time when the Tech gets to my house he is finally able to check the Fridge and he tells me it;s the COMPUTER BOARD. He said he would have to order the part which would take 3-4 days but, he wouldn't be able to install it until FEBRUARY 4TH. I simply thought this situation would have been handled differently. This a Brand New Refrigerator I've had only 2 months with this kind of trouble and this is the kind of customer service I received. No Compensation, I've lost over $300.00 in food, having to ice because we don't have ice maker because my brand new fridge is working, and I can't use my Refrigerator that I'm paying over $2500.00 for. There is SOMETHING VERY WRONG HERE!!! Oh, I'm sorry, I was compensated 25,000 Sears points($20.00) I can't replace my food with this!!
I purchased a Kenmore stove for my mom on May 19 online Delivery was scheduled for June 2nd. They claimed that they came and were ringing the doorbell for 20 minutes, (all lies) both me and my mother were home waiting for her stove. We called them at 11:47 am to inquire on the delivery and that is when we were told that they had already came out. We rescheduled for Sat June 9th, delivery time was from 8 am- 12 noon. I received both an email and a call the day before confirming the delivery. I called them Saturday at 8 am to ensure that they were coming out to deliver. I called again at 10:38 am as it was crucial that my mother to her stove. She had been without a stove for abt 3 weeks. They assured they were coming. I called a 3rd time at 11:56 and was placed on hold for abt 15 minutes and was told they were running behind but that someone would be here. I called at 1:45 was placed on hold for abt 20 minutes, representative came back on the line and said they disconnected her call but she would call them back and rather place me on hold again, she would be calling me back. she called me back at 2:35 pm and told me I just spoke to them and your house is next, they should be calling you in abt 30 min.I waited until 4 pm and called again, this time I was told there is a note the system that your item is missing. By this time I was pissed and asked to peak to a supervisor. I called in to work to wait for the stove as I was assured all DAY that they were delivering that day and as I stated already it was crucial that my mother got her stove ASAP. So notably did she not get her stove, I also lost money by calling in to work to wait fort.After asking for a supervisor, Representative Ayona asked what do you need my supervisor for, I told her I need a supervisor, she said I am trying to explain to you. I Interrupted her and said to her" if you wanted to explain something to me you and everyone else would of told me that the item was missing instead of telling me it would be delivered"!She placed me on hold and after another 20 minutes comes back on the line and tells me there is no supervisor available. She placed me on hold again and came back after another 15 minutes with Colton on the line whom was just another CSR. He took my infant said he did not know when a supervisor would be there but. someone would call me back, this was Saturday and it is now Monday and still no call.! by far THE WORST EXPERIENCE/CUSTOMER SERVICE EVER!!!!!!!!!!When I called Home Depot was told by a manager that the delivery company is a thirdparty that the manufacturer hires and that this has always been an issue. So apparently they are aware of the issue and just don't give a crap. I will not be purchasing no more KENMORE appliances as long as they have the same Delivery company delivering forth.
*******Called yesterday to cancel my order and the rep asked what is the reason that your cancelling, I laughed and told him to just cancel. I told him I wanted Corporates info and said that he was with corporate and that he would be submitting complaint for me. I asked someone would call me or send me letter acknowledging that my complaint was filed and he said he did not know. Stayed on the linnet take survey , this rep Neve hung up the line and instead transferred ,e back into the queue UNBELIEVABLE
Please share!
BUYER BEWARE!!!!!!!!!!!!!
On 06/29/2016, my husband and I purchased a Sears Kenmore Elite refrigerator. At this time, we purchased a Sears protection agreement on this appliance,
increasing the cost of our purchase by $799.99. We had the refrigerator serviced at the one-year mark, where we voiced concerns that the appliance was not cooling properly. The technician assured us that it was functioning
appropriately. On May 4, 2018, we called for a repair. The first available
repair date was May 10. A technician arrived and diagnosed a leaking coolant
coil. These parts were ordered and another repair date set for May 18. The new coil was installed; however, the refrigerator was still not working. This
technician said that the appliance needed a new compressor. The compressor was ordered and yet another repair date set for May 24. We received a call stating that the repair could not be done as planned, so they left a message rescheduling for May 31. While all of the other dates around this date were something my husband or I could work around, we absolutely could not be available on May 31. I called, in a failed and very frustrating attempt to reschedule, and the best I was given was today's date of June 5. No one can change that & they had the nerve to tell me that they rescheduled from May 31 FOR MY CONVENIENCE! Please note that this is now FOUR AND A HALF WEEKS without a working refrigerator!!!!!! Today the technician arrived and worked on the appliance for 2 hours before he told us that the wrong compressor had been ordered and delivered. Any guesses to the next date of repair? June 18. SEVEN AND A HALF WEEKS WITHOUT A WORKING REFRIGERATOR! This is unbelievable! We have lost several hundreds of dollars of food, had to spend extra hundreds of dollars eating out for this long. My kids have no milk for their cereal. Sandwich options are peanut butter and '¦'¦. Oh wait just peanut butter.
Additional insult would be the many incompetent people we have dealt with over the phone. My husband filled out a review of the service visit and received a phone call telling us to call 1-800-927-7836 extension 5 with case number 5761129. I called that number today and after extension 5 reverting me back to the previous 1-4 options, I picked option 3 spoke with Cynthia who transferred me to Izetto who was going to transfer me to a benefit department but came back to tell me that I was calling the wrong number and gave me 1-888-828-4208 where I spoke with Cathy who offered to get "the executives" on the line and placed me on hold for 10 minutes before the call was disconnected. So, I called back where I had to repeat the story to June who transferred me to Vera, who transferred me to Addie who transferred me to Samuel. Now, of all of these people, none of them had the power to help'!! Samuel was the nicest of them all, and really, I can't blame these poor people for working for such a poor excuse of a company that they cannot even take care of the customers who they have royally screwed over! This is a grand total of 7 different people I have spoken with just today.
What the heck Sears??????? Is it too much to ask to only speak to ONE person that actually has the power to make this right??????? Its not like we went and bought the cheap $600 refrigerator, we bought the $2299.99 plus paid the extra $799.99 for the Sears Protection plan, plus we have a friken Sears Home Warranty that also covers this refrigerator that has FAILED in less than 2 years! Less than 2 Years! My husband and I have made multiple phone calls to Sears, only to be disconnected and transferred to other people all of which are unable/unwilling to do anything!
They have sent me the wrong items and because I ordered on March 2017 and did not open until April 2018 will not stand good on items. I ordered a Kenmore product got a whirlpool item that is not adaptable to my unit. Now I am out over $600.00 all I want is a Kenmore cook top to replace on my cook top. This is awful The unit I have is still in the sealed wrapper and they will not exchange
Brought My Kenmore elite refrigerator from sears and after 18 months it stopped working. contacted my warranty company; they contacted sears and told them to fix it because all of the parts broken were factory parts. Sears technician put in a new censer and compressor then the warranty company installed a new motherboard. After all that the refrigerator still don't work! Seriously??? Paid $2500 for a refrigerator that lasted 18 months. I've been without a refrigerator now for 2 month! My husband and I brought all of our Kenmore appliances from sears for the last 30 years but after this, NO MORE!!!! I will never buy another Kenmore appliance and I will definitely not purchase anything from Sears again!!!!!!
Hello, Our refrigerator completely stopped working on December 27th. We are being told that they cannot get to us until Friday, January 5th. We purchased this Kenmore in August of 2016, so it's only been 16 months. This doesn't seem like good customer service to us. All of our appliances are Kenmore. I have family that works at Lowes and they tell me that Lowes just picked up Kenmore. Can you help get someone here before Friday?
I am so sorry to say I am separating from Sears after 50 years. I bought a microwave not quite a year ago and have to replace it. The paint has peeled away from the bottom where the turntable goes around and also from the top.
No one is never available to talk with when you call,you are put on hold and are forgotten, so as of today I will be buying other products that is not sold by sears. ( I now understand why there is talk about Sears closing) All the reviews are unfavorable and for that I feel bad because Sears has always been a respected company. Oh,well all good things come to an end.
I have purchased a Kenmore washer and dryer from Sears 4/2017. I will never do business with either one of them again. The dryer fan has already been replaced and the washer even on deep fill actually fills up a inch from bottom. These customer service agents Sears hires along with their repairman are the most useless workers I have ever met! I have asked for Kenmore's # 3 different calls and what do you think they give me?? SEARS!!!! I will be sharing my story with everyone I know and meet. Lets don't forget my social media accounts!! Shame on you and your company for wasting my time and money!! EVEN the verification letters at the bottom are unreadable!!WTF!!!
We have always bought from sears when we need a new appliance. This ENDS today. We will NEVER Again buy a sears product. We are cancelling our credit card! OUr refrigerator is under warranty. Its only six months old and its broken. I called for warranty service and they can't come out for a WEEK!!!! Their warranty servise is USELESS. They will not reimburse me for a repair I make on my own, nor p[ay for the freezer full of spoiled food. Sears obviously does not care for their customers and doesnt care if they go out of business. SEARS STINKS like my SPOILED FOOD
My daughter has a kenmore elite double oven gas range purchased 2008. the double oven quit working and she had a tech. from Kenmore out and he said the circuit board went out because the steam from the range top when cooking caused it to go bad. To me this is poor product design. It will cost her over 400$ to fix it which to me the cost should be covered by Kenmore. The tech said this was a problem with this stove design. This stove cost almost 1800$. This is so unfair. You need to fix this problem.
i purchased a Kenmore refrigerator last year from SEARS, I EVEN PAYED FOR A 5 YEAR EXTENDED WARRANTY, WHEN I GOt THE REFRIGERATOR, i was wondering why my vegtables would go bad in a matter of days, i had put it on recommanded setting, meat in the freezer or icecream would not freeze at the top shelf in the freezer at all, so i put it up as high as i could and finaly the freezer keeped my frozen stuff froze , i never had to put the control on the highest possable setting on my old fridge, today i went to get some groundmeat out the freezer was dripping water, all my meat and fish, everything in there was going bad, i called sears, they told me i had to wait until july 17-2017 for a repairman to come, i am a disabled woman, what am i suppose to do, while waiting for sears to send some one out here, i used to buy all my appliances from sears but never again, shop at steins at least they sell good products and stand by them. I am so outraged, there should be a law put into place to protect the consumer. shame on u people that sell such bad products and u need to buy extra insurance and still u have to wait a month for a repairman just to look at it, my insulin needs to be refrigerated, will sears take responsability if my insulin goes bad and affects my health,
I have bought a Kenmore side by side refrigerator, in july,2014. since we owned this the ice maker has stopped working a couple of times,sears repairman came out and replaced a part in the freezer, this was less then a year that we owned it. well the ice maker has stopped working again. can't help but think kenmore and sears has this issue so they can make money off of a service call and parts. I think a refridgerator should last longer than 3 years. I wouldn't recommend Kenmore products to anyone. So beware of sears and Kenmore they love to take your money. they like ripping customers off. I guess thats how they stay in business. money pit.
I have an oven I purchased end of October that was installed just before thanksgiving. I just used the cleaning cycle the first week in February and the porcelain fractured. I had your tech out and he took a picture and sent to mfgr. he then told me that mfg said it wasn't covered. I was told when I purchased this unit it had a 1 year warranty on defects. obviously there is something wrong with the heating element or the porcelain. had I know there were parts that weren't covered, I would have never bought the thing. he did say that if I had bought the extended warranty, which I took to mean the same warranty only after the 1 year period, that it would have been covered. no one told me that. I feel utterly ripped off. I am now in possession of a brand new oven that I cannot cook in for fear by house will burn down and I am not going to be the one to replace it. I paid $1200. I also bought a stove top, a dishwasher and a hood from you guys. I cannot find a number to call to get this taken care of. there is no information in the manual where to call the manufactuer. there is no store manager to talk with. I seem to get a little mechanical man every time I call. I am going to post bad reviews wherever I can, put a sign on my car stating don't buy Kenmore products or sears products and file a complaint with better business bureau. someone better call me because the next thing I am going to do is file a lawsuit.
carol meilicke
Had this refrigerator delivered to my house on Dec.09.2016 and with NOT even 2 month the compressor had stopped working completely the week of 01/16/2017. All our food in the freezer had melted and defrosted. Had contact customer services to send a technician to fix the refrigerator. The technician arrived on Wednesday 01/25/2017 and told us by 01/27/2017 Friday "all the part will arrive and Monday 01/31/2017 a technician will come by to install the part." Took Monday off to have a technician come and fix the refrigerator, just to find out all the parts has not arrived when we had called customer services. Customer service stated that the order has been pushed back to 02/18/2017, customer service did not give us an answer to why the delay. Had asked to speak to a supervisor, customer services declined to give us a supervisor and hung up on us. Had call and asked to speak with a supervisor, spoke with a "supervisor" named Benjamin that supervisor was NOT helpful; after many attempt to get an answer he got loud and stated that the order was "back order" therefore we won't get the unit for the compressor until Feb.18th 2017. We wanted to know what we should do until then however he was not being very helpful so we had asked multiple times to speak with another supervisor. The "supervisor" Benjamin denied us to speak with another supervisor and stated that he is the ONLY supervisor. After many attempt to come to a compromise the "supervisor" Benjamin decided that we were not getting anywhere and he decided to say "goodbye" and hung up the phone. What are we suppose to do with no refrigerator? we have NO FOOD in the house? I'M SORRY BUT WE'RE NOT RICH TO EAT OUT EVERY DAY. THIS IS BY FAR THE WORST CUSTOMER SERVICES AND PRODUCT TO PURCHASE APPLIANCE FROM! HAVE NEVER BEEN TREATED SO HORRIBLE! NEVER EVER WILL I OR MY FAMILY MEMBER PURCHASE ANYTHING FROM KENMORE! WE WERE LOYAL CUSTOMER TO KENMORE (HAD PURCHASE MULTIPLE THINGS FROM KENMORE SUCH AS STOVE, AND WASHER/DRYER) but NEVER AGAIN!
I bought a Kenmore 700 series washer, triple action technology - HE and a dryer justvover 1 year ago... the absolute worst washer ever!
I wish I could attach a photo of my brand new rugby jersey washed on a heavy duty cycle which ran for over 1:15 and then an additional 60 min rinse and spin cycle to remove the white scum stains left on all of my clothes... even though I used very little High Efficiency detergent and ran both cycles with a Prewash, a Deep Fill and Two Rinses,completely covered in white scum stains all over it. A complete waste of $900. I tried to have the Sears repairman out, in fact we had them out 4 times with no help or satisfaction whatsoever. Sears will not stand behind their product anymore. I can't even give it away with a clear conscience!
Will never buy a Sears product again!
my firts call i waited 15 minutes....the lady told me to unplug my washer AND WAIT 3 MINUTES i did ..it did not work..... so i call back at the same number i waited 20 minutes...........it was my second call......on the same subject .....THE GUY THAT ANSWER ME WAS NOT UP TO HIS JOB. HE JUST DID NOT WANT TO HELP ......AND I AM ON MY THIRD CALL .I LOOK AT MY WATCH IT IS BEEN 15 MINUTES WAITING STILL NO ANSWER.......HUMMMMM THE SERVICE?
I am so angry with Kenmore and Sears' online customer service. We have a hot water heater that is broken. I ordered a part from the searspartsdirect online and paid $45 for expedited shipping so that it would arrive at my house in 2 days. It did not arrive on the day it was supposed to and when I called customer service, they were closed. So I "spoke" with customer service online and they said it would reach me "as soon as possible". The next morning, I got an email saying that my part was not only not expedited, but it was backordered and would not arrive until the following week. We have been without water for a week and now they were saying we'd have to wait another week. I called customer service, fuming, the woman who answered the phone said there was nothing she could do, but she was very sorry for the inconvenience. I said apologies don't help me get my part. She spoke to her supervisor to see what she could do and her supervisor said the same thing, it was the vendor, who had delayed the delivery and there was nothing they could do. I cannot believe a company such as Sears would be unable to help. I tried calling Kenmore directly, but they're owned by Sears and so their customer service line took me back to Sears. This situation is unacceptable. If you have a choice in purchasing appliances, DO NOT USE SEARS OR KENMORE! If there is ever a problem with a part, you're only choice is to order it from Sears and chances are, you'll run into the same situation we did.
