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Had this refrigerator delivered to my house on Dec.09.2016 and with NOT even 2 month the compressor had stopped working completely the week of 01/16/2017. All our food in the freezer had melted and defrosted. Had contact customer services to send a technician to fix the refrigerator. The technician arrived on Wednesday 01/25/2017 and told us by 01/27/2017 Friday "all the part will arrive and Monday 01/31/2017 a technician will come by to install the part." Took Monday off to have a technician come and fix the refrigerator, just to find out all the parts has not arrived when we had called customer services. Customer service stated that the order has been pushed back to 02/18/2017, customer service did not give us an answer to why the delay. Had asked to speak to a supervisor, customer services declined to give us a supervisor and hung up on us. Had call and asked to speak with a supervisor, spoke with a "supervisor" named Benjamin that supervisor was NOT helpful; after many attempt to get an answer he got loud and stated that the order was "back order" therefore we won't get the unit for the compressor until Feb.18th 2017. We wanted to know what we should do until then however he was not being very helpful so we had asked multiple times to speak with another supervisor. The "supervisor" Benjamin denied us to speak with another supervisor and stated that he is the ONLY supervisor. After many attempt to come to a compromise the "supervisor" Benjamin decided that we were not getting anywhere and he decided to say "goodbye" and hung up the phone. What are we suppose to do with no refrigerator? we have NO FOOD in the house? I'M SORRY BUT WE'RE NOT RICH TO EAT OUT EVERY DAY. THIS IS BY FAR THE WORST CUSTOMER SERVICES AND PRODUCT TO PURCHASE APPLIANCE FROM! HAVE NEVER BEEN TREATED SO HORRIBLE! NEVER EVER WILL I OR MY FAMILY MEMBER PURCHASE ANYTHING FROM KENMORE! WE WERE LOYAL CUSTOMER TO KENMORE (HAD PURCHASE MULTIPLE THINGS FROM KENMORE SUCH AS STOVE, AND WASHER/DRYER) but NEVER AGAIN!


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