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I purchased a Kenmore stove for my mom on May 19 online Delivery was scheduled for June 2nd. They claimed that they came and were ringing the doorbell for 20 minutes, (all lies) both me and my mother were home waiting for her stove. We called them at 11:47 am to inquire on the delivery and that is when we were told that they had already came out. We rescheduled for Sat June 9th, delivery time was from 8 am- 12 noon. I received both an email and a call the day before confirming the delivery. I called them Saturday at 8 am to ensure that they were coming out to deliver. I called again at 10:38 am as it was crucial that my mother to her stove. She had been without a stove for abt 3 weeks. They assured they were coming. I called a 3rd time at 11:56 and was placed on hold for abt 15 minutes and was told they were running behind but that someone would be here. I called at 1:45 was placed on hold for abt 20 minutes, representative came back on the line and said they disconnected her call but she would call them back and rather place me on hold again, she would be calling me back. she called me back at 2:35 pm and told me I just spoke to them and your house is next, they should be calling you in abt 30 min.I waited until 4 pm and called again, this time I was told there is a note the system that your item is missing. By this time I was pissed and asked to peak to a supervisor. I called in to work to wait for the stove as I was assured all DAY that they were delivering that day and as I stated already it was crucial that my mother got her stove ASAP. So notably did she not get her stove, I also lost money by calling in to work to wait fort.After asking for a supervisor, Representative Ayona asked what do you need my supervisor for, I told her I need a supervisor, she said I am trying to explain to you. I Interrupted her and said to her" if you wanted to explain something to me you and everyone else would of told me that the item was missing instead of telling me it would be delivered"!She placed me on hold and after another 20 minutes comes back on the line and tells me there is no supervisor available. She placed me on hold again and came back after another 15 minutes with Colton on the line whom was just another CSR. He took my infant said he did not know when a supervisor would be there but. someone would call me back, this was Saturday and it is now Monday and still no call.! by far THE WORST EXPERIENCE/CUSTOMER SERVICE EVER!!!!!!!!!!When I called Home Depot was told by a manager that the delivery company is a thirdparty that the manufacturer hires and that this has always been an issue. So apparently they are aware of the issue and just don't give a crap. I will not be purchasing no more KENMORE appliances as long as they have the same Delivery company delivering forth.

*******Called yesterday to cancel my order and the rep asked what is the reason that your cancelling, I laughed and told him to just cancel. I told him I wanted Corporates info and said that he was with corporate and that he would be submitting complaint for me. I asked someone would call me or send me letter acknowledging that my complaint was filed and he said he did not know. Stayed on the linnet take survey , this rep Neve hung up the line and instead transferred ,e back into the queue UNBELIEVABLE


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