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I have an oven I purchased end of October that was installed just before thanksgiving. I just used the cleaning cycle the first week in February and the porcelain fractured. I had your tech out and he took a picture and sent to mfgr. he then told me that mfg said it wasn't covered. I was told when I purchased this unit it had a 1 year warranty on defects. obviously there is something wrong with the heating element or the porcelain. had I know there were parts that weren't covered, I would have never bought the thing. he did say that if I had bought the extended warranty, which I took to mean the same warranty only after the 1 year period, that it would have been covered. no one told me that. I feel utterly ripped off. I am now in possession of a brand new oven that I cannot cook in for fear by house will burn down and I am not going to be the one to replace it. I paid $1200. I also bought a stove top, a dishwasher and a hood from you guys. I cannot find a number to call to get this taken care of. there is no information in the manual where to call the manufactuer. there is no store manager to talk with. I seem to get a little mechanical man every time I call. I am going to post bad reviews wherever I can, put a sign on my car stating don't buy Kenmore products or sears products and file a complaint with better business bureau. someone better call me because the next thing I am going to do is file a lawsuit.



carol meilicke


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