Posted by Anonymous
My dashboard in my 2006 fx35 has bubbled up and pealing back from where it connects to windshield. I t is a hazard for driving. Was told there is nothing they can do. Please help. This is awful. no one will help.
Infiniti customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Infiniti.
29
Mar
08
Mar
Posted by Joanne
I have purchased a qx30 with wheel locks on back order they were supposed to be in within 2 weeks of my purchase. It has been over 2 months and JBA infinity is telling me to contact my salesman who is no longer working there and then told me to contact corporate office.Please contact me on how to get the wheel locks that I paid for to be on the car.
13
Jan
30
Jun
08
Jan
Posted by Lois
I own a 2011 FX 35 and was given one key at time of purchase. That key fob no longer works because computer chips were separated from the board. I have to take the fob apart to enter the SUV and reassemble to start and lock the SUV when I reach my destination. How do I get a replacement?
21
Dec
Posted by Anonymous
To whom t may concern, Be advised I purchased a 2013 Infinity at Atlantic City New Jersy Nissan Infinity, After purchase I was given only one key to the vehicle,I shold have received 2 keys, All contacts with management have failed, Could you help me in getting a additional key, Thank You
03
Nov
Posted by Lynn Shahan
I have been conducting a nationwide online search to find a new basic 2016 White Infiniti QX50 with a Wheat Interior, not an upgraded model with all of the bells and whistles--just the standard, basic model. I feel certain that one exists somewhere in America and hope that Infiniti USA can check its National American Inventory, find one, and let me know where it is. I am willing to pay cash in the $30K range, but do not want to be scammed with "add ons" or dealer pressure. I have already checked all of the dealers in my state of Arizona and none exist here.
Thank you very much.
Lynn Shahan.
17
Sep
Posted by [email protected]
I left my car at 12:45 service closes at 4 o'clock p.m. nobody called me back nobody let me know that my car was in service store wasn't done now I'm left on foot not able to get my car until Monday
29
Jul
Posted by jim
Policy number absolutely horrible customer service 6 days till I get my windshield fixed head appointment to set up for my windshield today 0 response numerous calls to the adjuster no response from Dave Loggins This is the worst Insurance experience in my 48 years I've ever had can someone please call me because everytime I call the numbers they put me through to Dave croghan's who's an incompetent idiot my number thank you
21
Jul
Posted by Julius Hattell
I just purchase a infinti Q37X. Friday 15th. Doing the test drive was nothing wrong with vehicle. I also purchase warrant with vehicle. On that Saturday night the dash board light was blinking off and on and appear not to wrk again on left side of the dash board
So I took back Monday and the service Manger threw out a wolf story by telling me wow push down on gas paddle cause light to go out. Wow what a story to tell a customer who just purchase a vechile to avoid edging not to fix the repairs. Within 2 days. Was avoid to take car back to them to fix the repair. They keep your vehicle from Tuesday until Thursday I call each day left several message no return call back. So when I went up there stated was able to fix the repair would cost a total of $1300.00 I will need to wait for the warranty to kick in to get it fix for me to come out my pocket again of $250.00 after I just purchase and giving $4000.00 as a down payment. Was giving my vehicle back with no knowledge of them the Infiniti was not fix after they found out what needs to be repair.i feel I was taking advantage of and used with my vehicle not fix. Renea
11
Jul
10
May
Posted by Big l
Infiniti is junk and I don't give a Damn how fast they are, I will be replacing my
Engine after only 4 month.s of ownership. Bought from dealership it's a one owner
All service records. I did tune up and two oil changes in 4!months. Burns crazy oil
And what a pain to owe on car and have replace engine.. 04 fx45 will replace engine sell the damn thing get my money back get a jeep or something. I've owned and sold and traded 25 cars . Infiniti is nicest looking piece of crap I have ever owned but as soon as it's fixed its out of here and I will never buy a piece of junk again.
Lu
10
Mar
Posted by Anonymous
In the process of purchasing a qx50 from enterprise auto sales, auto looks great and my wife loves it. All of a sudden it has started to studder at between 20-25 not all the time but not sure I want a car with transmission issues. Dealer said they can't find anything wrong with it, but now the think it's the transmission and infiniti told them to adjust it and it should be ok. turning it back in to enterprise tomorrow will look for something else. anyone else had this issue. ??
20
Jan
02
Jan
Posted by Kim
I took my 08 G37 in clean/ good condition to Southwest Infiniti in Houston to have a diagnostic test run on it due to a hesitation and missing at 40-50 mph. Diagnostic was run and I was told that I needed spark plugs, engine air filters, 120K service, injection flush and decarb. I elected to have mass air sensors and injection flush and decarb performed at Infiniti. After picking up my car which continued to hesitate and miss (I was told it would do so from Jeff Dorman the "Service Advisor" / "High Pressure Salesman") until I got the spark plugs changed, which I did the next day. The car continued to hesitate. Several days later as I was on my way to work at 02:00 in the morning my car just stopped running on me. It would turn over, but not start. I had it towed to a shop as this was Christmas weekend I had to wait several days to be told that I needed a new engine. I was told It had to do with Cam and oil issue. On my vehicle inspection sheet from Infiniti the oil and fluid leaks checked okay. All I was advised I needed was new wiper blades, engine air filer and air condition filter. OIl was fine. On a side note the high pressure service salesman called me days after my service at Infiniti wanted to know if I had my spark plugs changed yet and how much had it cost me, which I refused to tell him as it was such an strange call and none of his business. Upon calling Mr. Fred Gallucci the Executive Manager he was immediately condescending and began lecturing me. He wanted to know why had I not been bringing my car into Infiniti for maintenance. How does he know that I have "ever" had my oil changed, he stated. How does he know that this car repair shop was trust worthy? I had to watch these types of shops. As well, he went down the list of anything I was told I needed on that inspection sheet and chastised me on each one. I would try to bring the conversation back around to the issue at hand which he would not address head on. Long story short he hung up on me. Yes, he hung up on me as toward the end of our conversation as I could no longer take his chastisement I told him I guess I would have to get a lawyer as I am a middle aged woman whose car I rely on to take me 45 minutes one way to work paying my own bills. I have no recourse and can not afford an engine on my own. He reply, "do you know what I do when someone mentions the word lawyer to me"? He continues, "I hang up on them" to which I replied, "your going to have to hang up on me then because I have no alternative" and so he did. My car ran fine before this hesitation and I had my car serviced regularly, before this hesitation, just not at the dealership. I took my car in to have diagnostic testing and it states they checked my oil yet apparently it had not been checked or they would have found the true problem for the hesitation. The shop that my car was towed to has been in our community for 45 years and is well respected. They were and are astounded that Southwest Infiniti has responded this way and/or sent my car out on the road and now refuse to address the problem. Because I can not afford a new engine I have to take this issue into my own hands through media, lawyer and whatever it takes to bring attention to the injustice of this car dealership and it's lack of respect and unprofessionalism from the top to the bottom. I had a car until I brought it in to Southwest Infiniti in Houston and now I am paying to lease and/or rent, which is not in my limited budget. If there is anyone out there who have had these issues with Southwest Infiniti in Houston TX please let me know I would like to speak with you.
02
Dec
Posted by Robert Beleson
I currently lease an Infiniti Q50. It is my third Infiniti in a row, and I have always been pleased with the performance of the automobile. Because of this I am sorry to say that once this lease expires, I WILL NEVER LEASE OR BUY A NISSAN PRODUCT AGAIN.
The reason for this is the terrible service provided by Infiniti Financial Services. I take great pride in always paying all my bills within 3 days of receipt, and have never had any overdue debts or loans. The one exception has been with Infiniti Financial Services, where i have had several months where for whatever reason I did not receive a bill, and the following month received notice that I was overdue. In every instance I immediately repaid the past due amount, as your records will show. This was quite annoying to me, and I tried to prevent this by signing up for automatic payments. However, when I tried to log on to your website I had nothing but problems, and when I tried to call your so-called "customer service" 800 number I was put on hold repeatedly until I no longer had the patience to stay on the line. This is a DISGRACE. Your customer service is horrible. I give up.
13
Oct
27
Sep
Posted by Infiniti management hassle not t
Eight months have passed since l have brought a battery(warranty)to be replaced to Bammarito Infiniti.No reply of any kind. Finally l went to see what's greatest minds of automotive industry has decided after 8 months of tiredness work. The General manager after lengthy conversation basically had told me that there are many variables in why You are as Co. choosing treat your customers like a brainless cattle. I just wanted to get a battery, that l had paid for and You had warranted,not a lecture on extenuating circumstances. Needless to say it's a last lnfininty l would ever buy,and as to Co. polices lnfininty management can learn a whole lot from Walmart.
20
Feb
Posted by Anonymous
Hi. I just recently had yet another disastrous visit to Lake Norman Infiniti in NC.
On Yelp you can find this ;
Please read entire comment/review!!
Well. I wrote a review last year that was long and accurate. The management contacted me to plead that I take the review off which I did. I am not a bad person and for Infiniti a great customer.
I was promised that next time in Infiniti would take care of me in some special way. Just needed to make myself known I was there. Well all I did today was do just that. Current car needed an oil change and new key batteries. No biggy. So mentioned this to the lad as I checked my car for service and that is all. Guessed I would find out when I left what way they would take care of me.
Last time they tried to extract as much money for nothing as they could. That was the issue without a smile even.
All in all I have bought over $250k worth of vehicles there since 2009/10
Also in past 9 months bought a new Hyundai from the sister dealer next door for my daughter. Brand new $20k college car, bad father I am.
Today, just now the service director came down and got on my case. Very rude. Tells me all they get from me is trouble over the past 5 years. Wow. I told him the reason I have been around for 5 years is all the cars I have bought.
I did what was asked. I was asked to let known next time i was in. Got crap for it. ??? WTF. So many better dealers. Don't mind the Infiniti cars but so many others. BMW or Mercedes now.
The man who just confronted me in the most rude manner was Robert Tancredi he was so rude and confrontational. He is Service Director. Very very rude person. Ended up turning his back on me and not returning. I had words with him to let him know how I felt on leaving. NOT Good ones.
After this outrage I just didn't want this car and any need to return to this dealer. I went to the sales office where all characters have yet changed again. Clint Whitley a young smart ass was about as sarcastic as one could be to another told me just to leave my keys and leave. More detail on that but boring. Other man there who write his name on a business card was Dick McKean. I understand he is the owner of the dealership perhaps. If so. That is 100% good enough reason to never return.
Unbelievable. But then again I am not ever returning. Never. This dealership
Apparently I am not welcome there ever again. Just had a call. Guess what, the call was not needed.
Nissan/Infiniti should get a hold of Victor in the service department and give him the means to buy this dealership or another. He rocks. See. Positive comment.
Oh well.
SC.
Anyhow. One G 37 S now back on the market. Won't deal with this any longer.
PS. 1 star as they still exist. Needs better managers
12
Feb
Posted by Cburd63
Do NOT ever buy an Infiniti! They are OK until you need them, then they are NON-EXISTENT! I am on my 4th (and last) Infiniti and my current Q50s has serious steering issues in which the power steering goes out while driving AND the car constantly turns by itself. Infiniti claims this car is operating as normal. UNIMAGINABLE! I will spend my life telling as many people as possible to NOT touch this scumbag of a company. I have about 15 clear videos of the car steering by itself but Infiniti refuses to accept it and will DO NOTHING. Can you imagine? Shouldn't they learn from Toyota?
17
Dec
24
Nov
07
Oct
Posted by Anonymous
Traded in my QX56 on April 19, 2014. The car was paid off by the dealership where we bought our new vehicle (not an Infiniti dealership). I processed a refund for the extend warranty coverage on May 7, 2014 and expected about $1200 back. It is now October 8, 2014 and I do not have my refund. I was calling the local dealership to find out what the delay was, but the gal works from 12 pm - 8 pm, so by the time I would ask her what was going on, and she returned my call, the corporate office was closed because we are PST and they are CST. I finally called the customer service line and spoke to a gentleman that told me the refund check was issued on May 9 and sent to the lien holder, JP Morgan Chase. WHATTTTTT??? He said there was a lien on the car and that they had to send the check to them. There was no lien on my car because I would have received a letter or call from either the dealership where I traded the vehicle into or the actual bank. NOTHING!! I called back and the 2nd rep asked me if I had any affiliation to Fairfield (CA) Infiniti. I said no. I told her that I just called them to find out what the steps were to get my refund check since the gal at my local Infiniti dealership worked odd hours and didn't get back to me. Well, guess what? This rep told me that my refund check was sent to FAIRFIELD INFINITI. REALLLLLLLLLLY?????? WHY???? Because INFINITI IS INEPT!!
I've owned 3 Infinitis in 7 years and not once has this company been able to get me my refund check for the extended warranty to me in a timely manner. I've had to contact the corporate office every time. How can you run a multimillion dollar company and have this kind of poor service?? All I can say is that I will NEVER OWN ANOTHER INFINITI!!
COMPLETELY INEPT!!!
26
Sep
Posted by Anonymous
It is the worse customer service I ever had, changed to the New Gateway and system and had to change back to old modem haven't had proper phone service for 5 days, talked to several people that do not understand English have had several people hang up on me, several hours on phone for 5 days.
