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Traded in my QX56 on April 19, 2014. The car was paid off by the dealership where we bought our new vehicle (not an Infiniti dealership). I processed a refund for the extend warranty coverage on May 7, 2014 and expected about $1200 back. It is now October 8, 2014 and I do not have my refund. I was calling the local dealership to find out what the delay was, but the gal works from 12 pm - 8 pm, so by the time I would ask her what was going on, and she returned my call, the corporate office was closed because we are PST and they are CST. I finally called the customer service line and spoke to a gentleman that told me the refund check was issued on May 9 and sent to the lien holder, JP Morgan Chase. WHATTTTTT??? He said there was a lien on the car and that they had to send the check to them. There was no lien on my car because I would have received a letter or call from either the dealership where I traded the vehicle into or the actual bank. NOTHING!! I called back and the 2nd rep asked me if I had any affiliation to Fairfield (CA) Infiniti. I said no. I told her that I just called them to find out what the steps were to get my refund check since the gal at my local Infiniti dealership worked odd hours and didn't get back to me. Well, guess what? This rep told me that my refund check was sent to FAIRFIELD INFINITI. REALLLLLLLLLLY?????? WHY???? Because INFINITI IS INEPT!!

I've owned 3 Infinitis in 7 years and not once has this company been able to get me my refund check for the extended warranty to me in a timely manner. I've had to contact the corporate office every time. How can you run a multimillion dollar company and have this kind of poor service?? All I can say is that I will NEVER OWN ANOTHER INFINITI!!

COMPLETELY INEPT!!!


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