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I currently lease an Infiniti Q50. It is my third Infiniti in a row, and I have always been pleased with the performance of the automobile. Because of this I am sorry to say that once this lease expires, I WILL NEVER LEASE OR BUY A NISSAN PRODUCT AGAIN.

The reason for this is the terrible service provided by Infiniti Financial Services. I take great pride in always paying all my bills within 3 days of receipt, and have never had any overdue debts or loans. The one exception has been with Infiniti Financial Services, where i have had several months where for whatever reason I did not receive a bill, and the following month received notice that I was overdue. In every instance I immediately repaid the past due amount, as your records will show. This was quite annoying to me, and I tried to prevent this by signing up for automatic payments. However, when I tried to log on to your website I had nothing but problems, and when I tried to call your so-called "customer service" 800 number I was put on hold repeatedly until I no longer had the patience to stay on the line. This is a DISGRACE. Your customer service is horrible. I give up.


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