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Hi. I just recently had yet another disastrous visit to Lake Norman Infiniti in NC.

On Yelp you can find this ;

Please read entire comment/review!!

Well. I wrote a review last year that was long and accurate. The management contacted me to plead that I take the review off which I did. I am not a bad person and for Infiniti a great customer.

I was promised that next time in Infiniti would take care of me in some special way. Just needed to make myself known I was there. Well all I did today was do just that. Current car needed an oil change and new key batteries. No biggy. So mentioned this to the lad as I checked my car for service and that is all. Guessed I would find out when I left what way they would take care of me.

Last time they tried to extract as much money for nothing as they could. That was the issue without a smile even.

All in all I have bought over $250k worth of vehicles there since 2009/10

Also in past 9 months bought a new Hyundai from the sister dealer next door for my daughter. Brand new $20k college car, bad father I am.

Today, just now the service director came down and got on my case. Very rude. Tells me all they get from me is trouble over the past 5 years. Wow. I told him the reason I have been around for 5 years is all the cars I have bought.

I did what was asked. I was asked to let known next time i was in. Got crap for it. ??? WTF. So many better dealers. Don't mind the Infiniti cars but so many others. BMW or Mercedes now.

The man who just confronted me in the most rude manner was Robert Tancredi he was so rude and confrontational. He is Service Director. Very very rude person. Ended up turning his back on me and not returning. I had words with him to let him know how I felt on leaving. NOT Good ones.

After this outrage I just didn't want this car and any need to return to this dealer. I went to the sales office where all characters have yet changed again. Clint Whitley a young smart ass was about as sarcastic as one could be to another told me just to leave my keys and leave. More detail on that but boring. Other man there who write his name on a business card was Dick McKean. I understand he is the owner of the dealership perhaps. If so. That is 100% good enough reason to never return.

Unbelievable. But then again I am not ever returning. Never. This dealership

Apparently I am not welcome there ever again. Just had a call. Guess what, the call was not needed.

Nissan/Infiniti should get a hold of Victor in the service department and give him the means to buy this dealership or another. He rocks. See. Positive comment.

Oh well.


SC.

Anyhow. One G 37 S now back on the market. Won't deal with this any longer.

PS. 1 star as they still exist. Needs better managers


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