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I took my 08 G37 in clean/ good condition to Southwest Infiniti in Houston to have a diagnostic test run on it due to a hesitation and missing at 40-50 mph. Diagnostic was run and I was told that I needed spark plugs, engine air filters, 120K service, injection flush and decarb. I elected to have mass air sensors and injection flush and decarb performed at Infiniti. After picking up my car which continued to hesitate and miss (I was told it would do so from Jeff Dorman the "Service Advisor" / "High Pressure Salesman") until I got the spark plugs changed, which I did the next day. The car continued to hesitate. Several days later as I was on my way to work at 02:00 in the morning my car just stopped running on me. It would turn over, but not start. I had it towed to a shop as this was Christmas weekend I had to wait several days to be told that I needed a new engine. I was told It had to do with Cam and oil issue. On my vehicle inspection sheet from Infiniti the oil and fluid leaks checked okay. All I was advised I needed was new wiper blades, engine air filer and air condition filter. OIl was fine. On a side note the high pressure service salesman called me days after my service at Infiniti wanted to know if I had my spark plugs changed yet and how much had it cost me, which I refused to tell him as it was such an strange call and none of his business. Upon calling Mr. Fred Gallucci the Executive Manager he was immediately condescending and began lecturing me. He wanted to know why had I not been bringing my car into Infiniti for maintenance. How does he know that I have "ever" had my oil changed, he stated. How does he know that this car repair shop was trust worthy? I had to watch these types of shops. As well, he went down the list of anything I was told I needed on that inspection sheet and chastised me on each one. I would try to bring the conversation back around to the issue at hand which he would not address head on. Long story short he hung up on me. Yes, he hung up on me as toward the end of our conversation as I could no longer take his chastisement I told him I guess I would have to get a lawyer as I am a middle aged woman whose car I rely on to take me 45 minutes one way to work paying my own bills. I have no recourse and can not afford an engine on my own. He reply, "do you know what I do when someone mentions the word lawyer to me"? He continues, "I hang up on them" to which I replied, "your going to have to hang up on me then because I have no alternative" and so he did. My car ran fine before this hesitation and I had my car serviced regularly, before this hesitation, just not at the dealership. I took my car in to have diagnostic testing and it states they checked my oil yet apparently it had not been checked or they would have found the true problem for the hesitation. The shop that my car was towed to has been in our community for 45 years and is well respected. They were and are astounded that Southwest Infiniti has responded this way and/or sent my car out on the road and now refuse to address the problem. Because I can not afford a new engine I have to take this issue into my own hands through media, lawyer and whatever it takes to bring attention to the injustice of this car dealership and it's lack of respect and unprofessionalism from the top to the bottom. I had a car until I brought it in to Southwest Infiniti in Houston and now I am paying to lease and/or rent, which is not in my limited budget. If there is anyone out there who have had these issues with Southwest Infiniti in Houston TX please let me know I would like to speak with you.


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