Posted by Texas human
Why is it so difficult for you to fix your app.
It never connects to any network, never fully loads
It won't post unless I remove "profanity". But, believe me I'm telling you to f!×k off.BLTY
Holland America Line customer service
Contact information related to Holland America Line customer service, customer support and technical support can be found below. Please feel free to update any of the Holland America Line customer support information we have to make sure our site is kept as current as possible.
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- Mon-Fri: 8am-5pm
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- Hours of Operation:
- Monday through Friday
5:00am to 7:00pm (Pacific Time)
Saturday and Sunday
7:00am to 3:30pm (Pacific Time)
- Monday through Friday
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User Reviews
10
May
07
Feb
Posted by Anonymous
I am BRbRa Boyle and on 11/19/2022 I disembarked from the Oosterdam and left a jewelry bracelet case holding two bracelets and a tag watch. I realized this when I returned home that evening and called HA lost and found on l1/21/2022 and proceeded to complete the paperwork and receive a claim#25646819. Needless to say I left messages weekly and five weeks later I received a form letter informing me that they did not find my valuables. I continued to email and call HA but still could not talk to a person. A week later I sailed on the Niew Amsterdam and decided to talk to guest relations about my experience and they offered to help. They called the Oosterdam directly who found out the stewards turned it in the same day I disembarked. Guest services helped me get a picture of the jewelry and the bracelet cases, helped me complete the ownership claim form and request that it be mailed to me. Ten days later I received an email from HA lost and found informing me that they found my jewelry They then sent me a form that I proceeded to fill out to set up mailing information and pay charges to get them to send back my jewelry. I was then directed to Chargerback a company that handles this service for HA and they let me know that they could not accomplish this and would get back to me. I have written to them and called them also with no reply. Today I spend four hours on hold waiting for a person to answer the HA lost and found line. Yesterday I was on hold for three hours.. I am shocked at the lack of customer support that exists at HA but I will. Onto us to push to get my jewelry back. I would appreciate any support you.could give me to accomplish this.
23
Dec
Posted by Anonymous
I am so disappointed in Holland America as I am a five star mariner and I left my bracelet and watch in a black bracelet case in the safe in our room when we disembarked on November 19 and I have not heard a word from anyone since. I called immediately when I returned home and completed all the forms. I received a case number by email saying they would be in touch. Since it was in the safe and our stewards usually check the safe when they clean the room I felt they would return it. It definitely was in the safe and not laying around. Please have someone call me so I can get some answers.
05
Sep
Posted by Anonymous
Please help - my sister, Jasmine Braidwood, tripped onboard the Oosterdam on Friday 2 September and broke her hip. She is presently in Clinic Barcelona where she has to undergo an operation. She is with her husband whom she has to do everything for as his memory is terribly bad. Is Holland America making sure that she has a representative from your company assisting making sure she has everything that she needs I.e., underwear, toiletries etc., and who can advise me what is happening. She really needs customer service assistance. Thank you